Braman BMW West Palm Beach

Very fast and just reason great customer service will return in the future very happy with my purchase return in the future very happy with my purchase More

Robert Sadler contacted me after I called BMW of Columbia SC. and requested a Genius meeting to set up my new BMW. While at Braman I also had a brief contact with a Service Advisor named Fuentes who was busy SC. and requested a Genius meeting to set up my new BMW. While at Braman I also had a brief contact with a Service Advisor named Fuentes who was busy with another client. I wanted to introduce myself since Braman would be servicing my vehicle.but he did not show much interest. More

I'm on my 5th or 6th (I've lost count) lease of a BMW. The car is good, but what keeps me coming back to BMW is my service advisor, Eduardo Fuentes. On those rare occasions when the vehicle needs servic The car is good, but what keeps me coming back to BMW is my service advisor, Eduardo Fuentes. On those rare occasions when the vehicle needs service (routine, or otherwise), Mr. Fuentes gets me in/out of the dealership at warp speed and always makes the experience pleasant. More

Thank you to Willie Orth for going beyond to make sure I was happy with my new car. Truly a pleasure working with him from start to finish! was happy with my new car. Truly a pleasure working with him from start to finish! More

COMPLETEY UPROFESSIONAL AND UNETHICAL SALES PRACTICES! ATTEMPTING TO CHARGE $30,000.00 OVER BMW MSRP PRICE. BMW CORPORATE HAS BEEN NOTIFIED AND INVESTIGATING. BOTH SALES/CLIENT "ADVISORS" BY THE NAME OF ATTEMPTING TO CHARGE $30,000.00 OVER BMW MSRP PRICE. BMW CORPORATE HAS BEEN NOTIFIED AND INVESTIGATING. BOTH SALES/CLIENT "ADVISORS" BY THE NAME OF SPENCER JOHNSON AND ROBERT CHAE SENT UNPROFESSIONAL COMMUNICATIONS AND ATTEMPTED TO ARTIFICALLY INFLATE THE PRICE. HIGHLY RECOMMEND AVOIDING THIS DEALERSHIP. More

I received notice that my vehicle was due to have brake pads replaced. With approx 22k miles it seems a bit soon for that but who am I to question the judgment of the exceptional minds at BMW? I used the i pads replaced. With approx 22k miles it seems a bit soon for that but who am I to question the judgment of the exceptional minds at BMW? I used the idrive function to contact Braman's service department and scheduled an appointment for 7:30AM Wednesday, Jan 12, 2022. When I arrived for my appointment I was very disappointed to hear that I was not on the list. There was no apology, no attempt to accommodate. I was simply advised that unscheduled service was available for emergencies only and that I would need to schedule an appointment (something I had obviously already done hence being present at the service counter at 7:30AM on an otherwise pleasant day in paradise). I declined rescheduling immediately to have time to review my calendar and make arrangements to squeeze in another visit without disruption to too many other obligations. The following day I repeated the same process as before using idrive to contact the dealership during my commute. I was informed that the next available appointment wasn't until Tuesday Jan 18th which again I booked for 7:30am. This time I paid closer attention and noted that a text message would be sent to confirm my appointment. Great! Since I didn't receive a text after the first call maybe something was missed and my initial experience with Braman was a one off. Several hours later I realize I hadn't received a text confirmation for this appointment either! A friend suggested that I confirm or book my appointment using the My BMW app which I did. Same appointment details were entered and within minutes I received the elusive text confirmation! Several days later I receive a call stating that my Jan 18th appointment was scheduled with a managers and not a service advisor and they would not be able to see me for service until the following day at 7:30. I recapped for the caller all of the above which didn't seem to be of any concern. Then I asked about the appointment that I'd called in for the same day and time which theoretically should still be on the calendar to which she responded that there was an appointment showing for 5pm! If you've been paying attention up to this point you'll recall that ALL appointments have been scheduled for 7:30AM but that's obviously a minor detail. Multiple sighs and "what abouts" later I'm resigned to Wednesday Jan 19th at 7:30AM. Checking my vehicle in went fairly smoothly and the service advisor was friendly and personable. I was informed that there weren't any loaner cars available but luckily there are rentals on site! Mmmkay...I'm provided a bright red Dodge Charger to scoot around in while my vehicle is serviced. After 2 days I'm quite over the Charger experience and on Jan 20th contacted Braman to request a BMW loaner. At this point I was informed that there are mileage restrictions associated with the BMW loaners but rentals from Enterprise came with unlimited miles. I responded that I appreciated the advice but I work about 5 miles from home wasn't planning any road trips in the immediate future so would like the BMW. The woman was very friendly and said that someone would give me a call to make arrangements. On Jan 22nd I sent a text message to the number provided by my service advisor to have someone contact me about 2 issues. The first was regarding the lack of follow-up from my call requesting that the loaner be replaced. The 2nd was regarding the fact that at least according to the My BMW app nothing at all had been done to my vehicle since roughly the time that it was left with Braman! To be specific it shows "LOCKED: Updated from vehicle 1/19/2022 08:38 AM". 3 days ago! INCREDIBLE! In short my experience with Braman BMW and Rolls Royce has been unquestionably the worst experience I've ever received from any automotive service department. In fact, it ranks amoung the worst service experiences I've had of any sort. It is now 3:46PM Sunday Jan 23, 2022 and I am still waiting for a response. More

Wellie was a very nice person and professional. He help me work a deal by which I was totally satisfied. me work a deal by which I was totally satisfied. More

Just leased our 3rd 5 or 3 series from Joe Porco., there is no one more professional or knowledgeable & keeps us in our comfort zone. Braman always takes care of us, but we know we can always call on Joe! is no one more professional or knowledgeable & keeps us in our comfort zone. Braman always takes care of us, but we know we can always call on Joe! A wonderful experience! Chuck & Rikki Schorr. More

bottom line, nicole gave my wife and i the best csr buying experience we have ever had. knowledagble, helpful. not pushy. she even helped us after the purchase with a few questions about other cars we buying experience we have ever had. knowledagble, helpful. not pushy. she even helped us after the purchase with a few questions about other cars we were looking at! amazing salesperson More

I purchased an overpriced car and had mechanical issues the day after I got it. I asked to take it back and they told me that wasn’t an option and the only option was to have it checked by a mechanic. I’ve the day after I got it. I asked to take it back and they told me that wasn’t an option and the only option was to have it checked by a mechanic. I’ve had the car for 3 weeks and I had more problems than the car I had for over 2 years. More