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Brandfon Hyundai
New Haven, CT
349 Reviews
There are numerous reasons why drivers choose Brandfon Hyundai. Proudly serving New Haven, Hamden, Milford, Stratford and Wallingford, our teams of sales advisors, service technicians and financing experts are trained with one focus in mind: addressing each of your needs with the utmost respect, care and attention to detail.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 349 reviews
November 03, 2023
I started an oil consumption test for my SUV in September 2023, went for the check in 1,000 miles in October 2023, and again in November. The advisor told me there was no record of me being there in October 2023, went for the check in 1,000 miles in October 2023, and again in November. The advisor told me there was no record of me being there in October so I would need to start the test again and pay for oil when I already paid to start the test and I was told that the oil would be covered from what I paid from here on out. My car is burning oil at a rate and there seems to be no structure and no one knows what they are doing. Everyone says something different and nothing was submitted to Hyundai to see if it will be covered under warranty. The customer service was absolutely TERRIBLE. The advisor just gave the excuse of “well we didn’t break your car” like if that’s the reason why I was there. No professionalism and completely disappointing to say the least. They ended up putting oil in the car but left my car in the driveway, oil spilled all over my motor and the hood was left completely open. More
by Francesca.
Employees Worked With
Liberty
August 01, 2023
My car was towed to Brandfon on Sunday after we lost all power on a drive to our sons house. The car was there sunday night and left the key in early bird box. It is now Tuesday 10:20 am and I still have h power on a drive to our sons house. The car was there sunday night and left the key in early bird box. It is now Tuesday 10:20 am and I still have had no contact from Brandfon. This is our only car. I can't get a person on the phone, and I have left voicemails. Not a good way to run a service dept. More
by Wayne2001
Employees Worked With
Service dept
July 22, 2023
Bought our Tucson from them because had a 2001 sonota that was great. With this brand new 2017 Tucson that still only has 17,000 miles. We have had it at the dealership 3 times over past 6 months for sam that was great. With this brand new 2017 Tucson that still only has 17,000 miles. We have had it at the dealership 3 times over past 6 months for same problem noise when starting car noise from transmission when driving and car has rough idle at stop each time they keep it for 3-5 weeks don’t offer a car to use while it’s there keep giving it back to us with same issue not resolved you have to leave multiple messages to get a call back horrible customer service they rude when my wife and have spoken to different people from here. No confidence in mechanics that they can’t seem to fix it and return it to us with problems not resolved. Even managers don’t return calls. Have been back 2 more times just got car back again and with 15 miles noise is back. Told by dealer we can leave it again if we want safe to drive with noise don’t know what it is. They also charged us for new air filter and fuel injection cleaning to see if that resolved it. When it didn’t wasn’t refunded. Don’t even want it anymore would prefer my money back or trade in for new one since we can’t drive this one and it can’t be fixed right it’s a lemon but have not been given that option may have to contact an attorney or go to the news so every one can see how long time customer treated. Complained to corporate also was told over 2 weeks ago they would call m back. No call back still despite us leaving multiple messages. More
by vinnie2101
July 07, 2023
This was the second car I bought from Brandfon Hyundai and I had an excellent experience. My salesman this time was Rafael Once and he was very patient, helpful, not pushy and honest... The purchase proce and I had an excellent experience. My salesman this time was Rafael Once and he was very patient, helpful, not pushy and honest... The purchase process (bought a new Tuscon for my wife) when off without a hitch .. no problems. Next car I buy will be from Brandfon. More
by hjhansen
Employees Worked With
Rafael Once
June 06, 2023
Super pleased with our recent purchase of a 2023 Santa Fe Limited. My husband made several visits to the dealership and never felt pressured or hurried. Our Sales Rep Mo was very knowledgeable & patient and Limited. My husband made several visits to the dealership and never felt pressured or hurried. Our Sales Rep Mo was very knowledgeable & patient and answered all of our questions until we were ready to make our purchase. The financing process was seamless, and picking up our vehicle was a breeze. Great experience overall! Tom & Nancy P. More
by nancy p
Employees Worked With
Moise Cisse
June 23, 2022
John Mercado was the best salesperson I've ever dealt with...ever!! No typical sales tactics or feeling of being rushed or forced into a different car. He went over everything and there were no surpris with...ever!! No typical sales tactics or feeling of being rushed or forced into a different car. He went over everything and there were no surprises at the end. Thank you John for making a large purchase easy!! See you for the next car! Anthony F. More
by Anthony
Employees Worked With
April 12, 2022
Moise was so helpful in helping me find a car that I loved and ensured that it was a good one to buy! Had me in my new car in a day and really made the experience a good one. loved and ensured that it was a good one to buy! Had me in my new car in a day and really made the experience a good one. More
by kayla capone
Employees Worked With
Moise Cisse
July 06, 2021
Bait and switch. Buyer beware. Reserved a car through Truecar, got approved through my credit union. Received call from the dealer regarding this, was informed that the car was available and my Truecar a Truecar, got approved through my credit union. Received call from the dealer regarding this, was informed that the car was available and my Truecar application is good. Asked them to send me the final estimate to my email. (All this took hours of my time). Did not hear back. Called back and was informed that there was an "Incident" and the car was sold. Was asked for a deposit to get a new car. What a sham! You have lost a first time customer, I would not be coming back. No ethics. Wasted hours today for nothing. More
by Abraham
Employees Worked With
Aaliyah Barrett
June 14, 2021
I encountered a pleasant experience @ Brandfon Hyundai. I initially requested for a quote online and while it took them a little longer than expected to get back to me, once someone did get back to me, they initially requested for a quote online and while it took them a little longer than expected to get back to me, once someone did get back to me, they were quick to answer my questions & provide the information I needed. I was quoted base MF rate, base residual value, nothing was marked up nor hidden. Every number figure was clearly stated on the quote sheet. When it came time to take personal delivery of the vehicle, I was greeted by John Evans in management & John Mercado in sales went over the vehicle with me. Wesley in the finance department helped finalize my paperwork. While he did offer me a vast array of after sale products, he was not pushy & explained each one in great detail. He clearly knew what he was doing, he didn't sound like he was reading off a scripted sales sheet. Overall, an extremely pleasant experience with all employees I had encounters with. I wished I lived closer so I can use them for service. I took a glance at their service area and it was busy yet extremely clean! Everything was neat & in order. The customers vehicles looked like they were being handled with great care while in the service department. I hope to do business with Brandfon Hyundai in the near future! More
by edricjames
