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6,123 Reviews of Brandon Honda - Service Center
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October 29, 2016
SERVICE Alison and her crew at brandon honda should be commended for the excellent service they have provided me on both of my honda civics, I had complicated Alison and her crew at brandon honda should be commended for the excellent service they have provided me on both of my honda civics, I had complicated issues on my car that were resolved. As a army veteran , I thank you for your excellrnt service, above and beyond the standards of other dealerships, again, thank you. More
by HONDA64
Employees Worked With
Alison Westrate
October 19, 2016
Repeat visits, at our cost! The following all occurred within a 5 week period: June 30 '16 we purchased a 2013 Honda Accord EX-L. It seemed to be in very good condition, insi The following all occurred within a 5 week period: June 30 '16 we purchased a 2013 Honda Accord EX-L. It seemed to be in very good condition, inside and out. My only concern, before we made the deal, was that breaks be fixed and checked because there was, a very slight pulsing when slowing down. And, there was cleaner residue, or something in the door paneling. The sales person assured us that they would each be taken care of before we left. We spent 7 HOURS at the dealership that day, waiting for credit approval. We were tired, and getting irritated (especially considering we were already at another dealership and APPROVED within minutes) - and they weren't going to gouge us on the rate. They just didn't have the vehicle we were looking for. The sales person was relentless and would NOT leave us alone while we waited. Whether is was some sort of "Shepherd's" sales tactic or not, he should be able to read his customers. I don't care about his 100 pics on his phone! Moving on; We finally got the car, and of course being drained, did not notice that they did NOT fix the brakes properly OR remove the residue inside. Neither was noticed until after we left, we were so exhausted. So, that was VISIT #1. VISIT #2 After a couple of weeks, the brakes were no better and now squealing. So having to take 5 HOURS out of our Saturday, brought it back to the dealer to have them checked and fixed. They did. So they said! VISIT #3 Went in for an oil change, and service tech mentioned there are brake problems. STILL?!!! But they didn't have the part. So, AGAIN, we had to go back down there. VISIT #4 They say they've fixed the brakes. At this point, they are seeming okay with a very quite, slight squeak once-in-a-while. Very sick of going down there. Really! I work over 60+ hours / week, and those 4 visits cost us a LOT of time and money! OVER 21 hours were spent just buying and fixing the brakes on this car! And a gift card is supposed to make it better? Hm. Won't likely go there again. WAIT! Below, I see the option to rate their "friendliness" - REALLY?! It's a dealership! Most are going to seam friendly. "Genuine" is another story. More
by just4review
Employees Worked With
Other Employees :
There were other employees and I do not recall names
October 06, 2016
Revised Review Since I was displeased with my service recently, I was called by the Operations Director and asked to stop by at my convenience to discuss the problem Since I was displeased with my service recently, I was called by the Operations Director and asked to stop by at my convenience to discuss the problem. After a short review of my feelings, Eric Vogel explained in detail what my Service Agreement did and did not cover. It actually covered most of what I thought it would. However, since the "Ding and Dent" coverage was not at all what we were told, we were able to delete that coverage. We are now satisfied with our first service visit with Brandon Honda and know what to expect on future visits. More
by Renee
Employees Worked With
Erik Vogel, Grant Hocking, Alison Westrate
October 05, 2016
Egyptian drive This guy is amazing great personality almost sold his car to me cause i liked it so much ..but instead he found me the perfect car for me....i thank G This guy is amazing great personality almost sold his car to me cause i liked it so much ..but instead he found me the perfect car for me....i thank God everyday for the good people in the world that help others....i was coming in to change my rearview mirror and left with a new car ....im still in shock but he gave me a deal i could not say no too...thank you my friends at Honda 💙 them More
by Giselle Arias
Employees Worked With
Mohomed Essa
September 29, 2016
Best service I have experienced I've never had such a more pleasant experience at a car dealership. The staff was friendly, the service was proactive as they went above and beyond w I've never had such a more pleasant experience at a car dealership. The staff was friendly, the service was proactive as they went above and beyond what they were required to do to in order to provide a superior level of service. All car dealershops are not the same, and Brandon Honda proves it. More
by Chrisk
Employees Worked With
September 22, 2016
Excellent Customer Service I received a Safety Recall letter from Honda in July 2016 regarding the replacement of the passenger airbag inflator and called on July 27 to have the I received a Safety Recall letter from Honda in July 2016 regarding the replacement of the passenger airbag inflator and called on July 27 to have the parts ordered. I was told that it would take 1 to 4 weeks for the parts to arrive, so called again on August 24 to check on the status and was told they hadn't come in yet and that Brandon Honda would call when they did. I called again this past Monday, September 19 for an update and spoke with Venus Sanchez, who apologized for the delay and then checked and said the parts had arrived and scheduled an appointment for yesterday, September 21. She also advised that it would take 2-3 hours, so I brought my car in at 10:00 am. I then called again around 2:00 pm and tried to reach my service advisor Bob Hovorka, who was on the phone with another customer, so Venus said she would check with him and get back to me, which she did around 2:30 pm. I was very impressed with her excellent customer service skills and thanked her in person when I checked out. I also met with Bob, who has been my service advisor in previous visits, before leaving for a review of the work that had been done. He has always been courteous and attentive, and was again yesterday. When I left and was just 15 minutes down the road, my air conditioner began blowing warm and then hot air, so I shut it off and tried adjusting the temperature, which was at the lowest possible setting when I left the lot, but it still was not working properly, so I turned around and called Bob to let him know what was happening and that I was coming back. But while driving back and speaking to Bob, the A/C began working again so he said to monitor it and let him know by email if it continued to do so today, even though it was his day off. So far, so good on the A/C, and again I appreciated him wanting to be advised. More
by robin123
Employees Worked With
Venus Sanchez, Bob Hovorka
September 13, 2016
Save your money and go somewhere else I’ve been going to Brandon Honda for the last three and half years. Initially, I received great service from both the mechanics and the service staff I’ve been going to Brandon Honda for the last three and half years. Initially, I received great service from both the mechanics and the service staff. Unfortunately, over the last year I’ve noticed a significant decline in the quality of service. Six months ago, I got a power steering service as recommended by my service advisor. About 2 months later, my husband noticed that my power steering pump was making noise. I brought it in and they claimed I must have a leak. Upon inspection, my car was found to have no leaks; the mechanic that worked on it prior had just forgotten to fill up the fluid. Like another reviewer noted, I had my tired rotated and filled. The mechanic failed to properly screw on the cap; I lost it as well as tire pressure. I brought the car in and filled up the tire and replaced the cap. My visit this weekend was the last straw and I will no longer be getting my car serviced at this location. I went online and made an appointment for 2:00pm – for my airbags to be replaced (recalled) and to have my spark plugs serviced. That morning I decided I also wanted to add on my 90,000 service. Knowing that it was a Saturday, I thought I should call and make sure they could fit it all in. The lady on the phone said yes and to bring my car in now. I drove over and waited in the bay area for 24 minutes for a service advisor. During this time, I watched several service advisors and valets walk around on their phones – helping NO ONE. Finally someone came to my car and I went inside, thinking I would get an estimate of the work and be told when to come back to pick up my car. Instead, the advisor said someone will call me shortly to go over the estimate on the phone. At this point, the service line was out to Hwy 60 so I said fine. 3 hours later an advisor called me and told me my car would be ready at 5:00pm. At 4:30pm I received a call to tell me that my car would not be ready until the morning. I said fine. On Sunday morning, I called at 9:00am, when they open, and asked for a courtesy pickup. I explained to the girl on the phone I had a 10:00am appointment and would need someone to pick me up right away (I live about 7 minutes away). She said someone would pick me up in 15 minutes. My service advisor called me at 9:24am to let me know my car was ready. I explained to her that someone was picking me up any minute and I would be there shortly. She said she would make sure someone was on their way. At 9:50am, I got a call from a valet letting me know he was leaving to pick me up. I got to the dealership at 10:05am (clearly I missed my appointment). I asked to speak to the manager, told her I was done with this location and explained all the mishaps. She was apologetic…whatever. Shortly after leaving the dealership, I realized some of the items from my glove box were on the floor of my car. Once home, I went through my glove box to make sure everything was still there. I noticed a specialty envelope (I had purchased from Etsy) containing my insurance card and registration was missing. I called the manager back and asked her to check to see if it was in the shop. She called me 1.5 hours later and left a message stating that the mechanic put everything back in my glove box and I must have forgotten that I placed the envelope somewhere. SERIOUSLY??? The idiot left a bunch of my stuff on the floor and why on earth would I take my registration out of my car!!!! So now I am out the cost of my Etsy envelope, a duplicate copy of my registration, and I will have to pay out of pocket for my future tire rotations (since I bought my tires at Brandon Honda). I NEVER write reviews online, but this place deserves their 1 star review. Save your money and go elsewhere – I certainly will. More
by keltalfl
Employees Worked With
Stephanie
September 07, 2016
Honda Customer Appreciation Though I came in for service, I ended up making a purchace of a new car & that was due to the kindness of the staff, but not pushiness & being accommo Though I came in for service, I ended up making a purchace of a new car & that was due to the kindness of the staff, but not pushiness & being accommodating to my needs. More
by Amber Archie
Employees Worked With
Some names I don't remember, I apologize, Hasan Sehic, Jim Turner
September 03, 2016
The Best Customer Service Award I've purchased 4 cars from this dealership and drive 35 miles one way to have them serviced here as well. I hate to even write that I had a negative e I've purchased 4 cars from this dealership and drive 35 miles one way to have them serviced here as well. I hate to even write that I had a negative experience in the service department but I did and it was a doozy. After his car was there for an extended period of time Jennifer Chasse and Grant Hocking swooped in and saved the day for my family. Jennifer went above and beyond the call of duty to restore my faith in the dealership and the service department. She and Grant truly made me feel like Brandon Honda valued me as a customer which is huge these days and sometimes the only thing that sways a decision. For a big purchase such as this you want to know you've got the support long after you drive off the lot and I can assure you (after 4 cars) that Brandon Honda is there for you. There is no doubt that I'll be buying my 5th car from them as well. More
by TiffanyR
September 01, 2016
Omg absolutely love Brandon honda and their customer service They are fast professional and exceptional, I purchased a vehicle I to which operator error occurred and they were fast and precessional on giving m They are fast professional and exceptional, I purchased a vehicle I to which operator error occurred and they were fast and precessional on giving me a piece of mind that everything was ok with the vehicle, the the assistant service manager Augustine Cardona was very professional efficient and resolved my concerns fast. My salesman Stanley Monroe was exceptional as well, and More
by Vhernandez813
