Branhaven Jeep Chrysler Dodge Ram

Very Positive Experience I recently purchased a 2014 Jeep Cherokee Latitude from Branhaven. My sales person, Eric Ryalls, was excellent. He worked to get the vehicle I wante I recently purchased a 2014 Jeep Cherokee Latitude from Branhaven. My sales person, Eric Ryalls, was excellent. He worked to get the vehicle I wanted with the options I was looking for. He was professional and respectful at all times, and never put any pressure on me to make my purchase. He provided me with the information I needed, and made himself available for any questions I may have had. I felt he was honest and upfront with me; traits not usually found in the stereotypical car salesman. I would absolutely go back to see Eric when we purchase our next Jeep. We have owned several Jeeps over the years, and have had them all serviced at Branhaven. Their service department is very accommodating, and their service has always been great. Our overall experience with the Branhaven dealership is a good one. More

This is a good dealer. Brandhaven is a good dealer, very good service and good interest.I recommend Eric Ryalls . He is very nice and good service. I'm so happy to bought th Brandhaven is a good dealer, very good service and good interest.I recommend Eric Ryalls . He is very nice and good service. I'm so happy to bought the car from Branhaven. More

Great dealership! I had a great experience here. Bill made the process of getting a new car simple and hassle free! I would recommend Branhaven to everyone! I had a great experience here. Bill made the process of getting a new car simple and hassle free! I would recommend Branhaven to everyone! More

First time buyer, excellent experience! I'm overall very satisfied with my experience with Branhaven Motors. To be happy with every aspect of my new car, interior, exterior as well as the I'm overall very satisfied with my experience with Branhaven Motors. To be happy with every aspect of my new car, interior, exterior as well as the included package content is priceless. Thanks Banhaven! More

Trade and Purchase of Grand Cherokee I have been very pleased with Branhaven Chrysler Jeep in Branford, CT. I was looking to trade in my Jeep for a different model. The sales associate I have been very pleased with Branhaven Chrysler Jeep in Branford, CT. I was looking to trade in my Jeep for a different model. The sales associate was very helpful in providing me the information on a car that was on the lot, even when I was not there. He accommodated my work schedule. I wasn't necessarily planning to purchase a newer vehicle, but after working with Eric Ryalls, he showed me how I could get the car I wanted within the limits of my terms. More

New Jeep Compass Lease I worked with Jonathan and Brandon on a lease for a new Jeep Compass for my son. I was able to do the entire transaction long distance from California I worked with Jonathan and Brandon on a lease for a new Jeep Compass for my son. I was able to do the entire transaction long distance from California although my son is currently residing in Connecticut. Johnathan and Brandon made this a great experience with friendliness and extra effort to make this the best lease for us. I would highly recommend Branhaven Chrysler Jeep Dodge Ram to anyone looking for a new vehicle. More

Unexpectedly positive dealership experience I chose to deal Branhaven Chrysler/Jeep despite the fact that it is located 80 miles away from me. They had a Jeep exactly in the configuration I want I chose to deal Branhaven Chrysler/Jeep despite the fact that it is located 80 miles away from me. They had a Jeep exactly in the configuration I wanted. They did not take advantage of the fact that I craved that vehicle :-). The sales team, and Ryan Hall in particular, went out of their way to secure the best deal for me. There was no pressure, neither during the hone discussions, nor at the test drive. Very friendly, upfront on all costs and charges, attentive to my needs, I had planned to cross shop elsewhere, just in case, but after very short negotiations and the test drive decided not to bother. The entire process was quick, free of frustration, and very positive all around. I never had it so nicely. More

oil cahnge I took my 2014 grand Cherokee for an oil change, I waited from 12:20pm to 3:30 pm then they told me the car not going to be done unless if I left my c I took my 2014 grand Cherokee for an oil change, I waited from 12:20pm to 3:30 pm then they told me the car not going to be done unless if I left my car for the next day, I lost about 3.5 of my time just waiting for my car to be done, and all what I got from this dealership is sorry for wasting your time More

Well worth the 885 Mile Drive.. I found a used Mini Cooper at Branhaven Motors on Cars.com, The dealership was about 440 miles away . I emailed them to see if the Mini was still for I found a used Mini Cooper at Branhaven Motors on Cars.com, The dealership was about 440 miles away . I emailed them to see if the Mini was still for sale, the next day I received a Call from Jamie in sales, she was very friendly and stated that the car was still available and Answered all my questions, I told her I was from Buffalo and was really interested but couldn't Get there to test drive it until Saturday. She suggested that I put a refundable deposit down Over the phone if I was that interested so they could hold the car for me. I agreed and did so. We made our trip to the dealership early Saturday morning. Upon arrival we spoke with John Sullo And Eric in sales as well, we were told that someone else had come in the dealership and wanted the Mini Cooper very badly during the week and was trying to make a deal on it. They told the Individual that we had placed a deposit on it before he saw it and have to honor us as having The first chance to buy the car..... What an honorable dealership, they could have easily have Sold the car out fro under us, but kept their word. We had a perfect experience with Brandon in The Finance department as well, definitely the easiest and best car buying experience I have Ever had. They even had our name on a sign when we walked into the Dealership congratulating us. They also printed out mapquest directions for us to get home a better way and directed us to an awesome pizzeria for lunch. All I can say is Top Notch.... Also I asked the dealership register the vehicle for us, we had the plates and registration in less than a week in the mail. Thank you again, Jamie, John, Eric, Brandon & Paula. More

I would not recommend this dealership I secured Capital One auto financing prior to seeking a vehicle to purchase. Capital One has a list of authorized dealers for purchases. Branhaven had I secured Capital One auto financing prior to seeking a vehicle to purchase. Capital One has a list of authorized dealers for purchases. Branhaven had the vehicle I was seeking to purchase. I looked at the sales team on their website and observed there was only one female sales person. I selected her. I emailed Branhaven via their website to schedule a test drive. By 930 a.m. the next day I had not received a call so I phoned the dealership to secure a time for the test drive with Laura. Approximately fifteen minutes Iater I received a call from a representative to schedule the test drive and I informed the female representative I had already scheduled a time through someone else. Shortly after that call Laura phoned me to ask if I could come in earlier than the time I requested because she had a friend she wanted to visit in the hospital. I agreed. I shortened my day (rearranged some meetings and work assignments) to facilitate getting there approximately 4 p.m. Laura was not familiar with the automobile I was interested in. The vehicle was not certified. Laura quoted me a price of $995 bumper to bumper warranty to certify it. I declined. The vehicle was a 2011 with an existing warranty remaining. So I had the check on my person ready to make the purchase when Brandon and Laura suggested I allow them to do a soft credit check "anyway". I declined. Brandon then made the inappropriate comment, "I don't care about your credit...I can probably get you a better deal." I declined. Brandon informed me he worked with Capital One all of the time. He ran some numbers and told me I had to pay $1217. According to Brandon, that amount was the loan-to-value amount I was required to pay. I was thrown for a loop because I was not informed of the specifics from Capital One, so I told Laura and Brandon I would get back to them once I spoke with a representative from Capital One. Brandon and Laura asked me to leave a deposit of $500 to "hold" the vehicle. I declined and said, "if you sell the vehicle then it was not for me." I left the dealership and was able to contact Capital One. The representative explained the process to my satisfaction. I phoned the dealership to leave Laura a message, but she was still there (630 p.m.); I guess she changed her mind about seeing her friend in the hospital (I originally scheduled the test drive for 6 p.m.). I told her I would bring the check on Thursday and asked for the amount again; Laura asked Brandon and this time the amount was $1222.71. The following day I go to the credit union to obtain the check, but in my haste I left the paper with the amount on my desk. I phoned Brandon from the credit union to obtain the amount for the check (my portion), Brandon says, "Just give me $831." Friday I bring the Capital One blank check and my $831 to Branhaven. Brandon says the bumper to bumper warranty to certify the SUV cost $1595 (not the $995 Laura told me for "bumper to bumper"). Brandon stated the warranty could be incorporated into the Capital One check. Long story short, Capital One rejected the check citing they would not authorize the inclusion of the warranty, also I learned my portion was $557, not $831. I attempted to contact Brandon via voice message at Branhaven about the rejected check due to the wrong amount he wrote on the check. Three days later I receive a call from him to come and sign the corrected check. He did not even acknowledge he had received my message until I asked him at the dealership. I informed him of the correct amount I was to pay and he replied, "So you want a refund?"- that was via telephone, but in person he said, "How about I give you $ 231?" I replied, "When I did the math I came up with a different number- $274". Brandon said, "So you want exact...okay $273.29, but the person who writes the checks has left for the day. I will mail it out to you tomorrow unless you want to come and pick it up?" I agreed the check would be mailed. Let's just say it has since been a week. I live in the next town and I still have not received my refund of $273.29. More