Orem Toyota

We have brought in our RAV4 multiple times because of faulty heated/cooled seats. Each time all anyone does is hook it up to a machine to tell us the heat output from the heaters, but nobody actually sit faulty heated/cooled seats. Each time all anyone does is hook it up to a machine to tell us the heat output from the heaters, but nobody actually sits in the seats and sees/feels how the heat is distributed in the seats. If you can’t feel the heat in the seats, or if you can only feel heat on one side of the seat, what’s the point? The rear heated seats in the back get hot, but not the front seats. We got a rental rav4 while our car was in the shop and the heated seats are 10x better than our hybrid rav4. I just thought Toyotas heated seats were crappy, until we got our rental. Now I’m convinced there is a defect or someone installed it incorrectly. The only thing the Toyota checks for the warranty is the heat output by connecting to a reader. Again, if it’s not felt, or if the heat is distributed unevenly, what’s the point of having it?! This is a serious problem, because this was a major factor in purchasing this vehicle. Very upset. More

Great low press service. Answered questions with patience and assurance. Would recommend both to others. Answered questions with patience and assurance. Would recommend both to others. More

Service was great! They worked hard and finished my vehicle faster then expected! Will definitely go back if anything is needed! They worked hard and finished my vehicle faster then expected! Will definitely go back if anything is needed! More

Just waiting on my quote for a new bracket for my exhaust. Service was decent but I’ve been in ever Saturday for the past 3 weeks and still haven’t got the problem fixed exhaust. Service was decent but I’ve been in ever Saturday for the past 3 weeks and still haven’t got the problem fixed More

They are very kind. They kept me updated. They interacted with my dog. Willing to help me install a dog gate. They kept me updated. They interacted with my dog. Willing to help me install a dog gate. More

Amazing deals and faster to make business and trades ill do again yes or yes. do again yes or yes. More

I have owned Toyota cars for more than 20 years and have always taken them to the dealer to be serviced. The service I have received at Brent Brown Toyota now Orem Toyota has been excellent. Communication always taken them to the dealer to be serviced. The service I have received at Brent Brown Toyota now Orem Toyota has been excellent. Communication on how long the service will take for my cars is crucial since I normally wait at the dealership. The Service Advisors I have worked with are great at keeping me apprised of timing, etc. I highly recommend Orem Toyota for servicing your Toyotas. More

Great experience! Love working with Phil, Erik, and the rest of the guys at Orem Toyota. Love working with Phil, Erik, and the rest of the guys at Orem Toyota. More

Nate was the best person, in warranty and finance, that I have ever worked with. He wants pushy and had a great product. Was simple and easy! Troy in sales also was very helpful and attentive he kept us up have ever worked with. He wants pushy and had a great product. Was simple and easy! Troy in sales also was very helpful and attentive he kept us up to date on status of deliver and was knowledgeable and thorough’ Great job guys! More

Took longer than expected, however it was fixed to my satisfaction. My service rep was very helpful . satisfaction. My service rep was very helpful . More