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Brickell Buick & GMC

Miami, FL

Overview
Employees
Reviews
Vehicles
4.5
2,082 Reviews
Welcome to Brickell Buick GMC, your trusted dealership for new Buicks, GMCs, and a diverse selection of used and certified pre-owned vehicles. Nestled just outside downtown Miami, we pride ourselves on delivering exceptional customer service and a seamless car-buying experience. Our modern facility offers a wide range of vehicles and a comprehensive service department to meet all your automotive needs. With a DealerRater rating of 4.7, our commitment to customer satisfaction is evident in the feedback from our valued clients. Visit us at Brickell Buick GMC to see why our customers consistently choose us for their automotive needs!
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665 SW 8th St

Miami, FL

33130

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Showing 2,082 reviews

July 28, 2021

Great service great products Attention to detail and customer service was outstandingThe location and the service was very convenient the service advisor was well-versed and had answers to all my questi More

by SLCASA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Diaz
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Jul 28, 2021 -

Brickell Buick & GMC responded

Dear Customer It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. You may soon receive a survey concerning your service experience. This is my Team’s Report Card. Survey asks if you were Completely Satisfied. Anything less than Excellent in this box will be a failing grade for my Service Team. If for any reason you do not feel you can give my Team a Completely Satisfied grade, do not hesitate to contact me personally. Please come see us for any future needs. Thank you so much again for your feedback! We hope you have a great day! Onix O Hernandez Service Director Brickell BUICK/GMC Division of BRICKELL MOTORS 665 SW 8th Street, Miami FL 33130 Office: 305.777.2822 Email:Onix.hernandez@brickellmotors.com www.BrickellBuickGMC.com www.BrickellMotors.com

Aug 16, 2021 -

Brickell Buick & GMC responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

July 28, 2021

Nunca antes había sido tan rápido y eficiente. Desde mi llegada al Deller fui atendida de inmediato, la atención al cliente fue excelente, un trato amable, profesional y sintiendo siempre la confianza. E More

by renecruzdelrey
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raul Feliu
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Aug 16, 2021 -

Brickell Buick & GMC responded

Hola, nos esforzamos por lograr una satisfacción del 100% y es genial ver que tuvo una experiencia tan positiva en Brickell Buick & GMC. ¡Valoramos sinceramente su negocio y esperamos su próxima visita!

July 27, 2021

Son los mejores Estoy feliz con el equipo q me Son los mejores Estoy feliz con el equipo q me atendió Ulises Prieto Frank Fajardo Excelente servicio !! Hacia mucho no quedaba complacida con u More

by yaime_portilla
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ulises Prieto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Fajardo (5 Estrellas)
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Aug 16, 2021 -

Brickell Buick & GMC responded

Hola, nos alegra saber que tuvo una experiencia tan positiva con nuestro equipo. Siempre estaremos encantados de ayudarle si surge algo más. ¡Cuídate!

July 27, 2021

To small need more land, also when I first got there I asked for Richard so I could roadless a used truck, the guy sent me to the Honda place. I asked the Honda guy for Richard to roadless a used truck he More

by billmcclure48
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard villasmil was the best salesman, Diego Ferreira
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Aug 16, 2021 -

Brickell Buick & GMC responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

July 27, 2021

Very good service, very expensive for the work they did and also no refund on the battery I bought that I didn’t needed, I was disappointed More

by PERLO1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jose
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July 23, 2021

I had an engine oil change and received Great service and very professional! I love the fact that Brickell service dept offers pick up and drop off, they understand when a car is at the shop we still have a More

by Connierumbaut
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Diaz, Onix Hernandez
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Jul 23, 2021 -

Brickell Buick & GMC responded

Dear Connie It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. You may soon receive a survey concerning your service experience. This is my Team’s Report Card. Survey asks if you were Completely Satisfied. Anything less than Excellent in this box will be a failing grade for my Service Team. If for any reason you do not feel you can give my Team a Completely Satisfied grade, do not hesitate to contact me personally. Please come see us for any future needs. Sincerely Onix O Hernandez Service Director Brickell BUICK/GMC Division of BRICKELL MOTORS 665 SW 8th Street, Miami FL 33130 Office: 305.777.2822 Email:Onix.hernandez@brickellmotors.com www.BrickellBuickGMC.com www.BrickellMotors.com If we settle for anything less than the best, we very often get it.

Jul 25, 2021 -

Brickell Buick & GMC responded

Hello, thank you for your kind words and this wonderful review! We are always more than happy to assist you if anything else comes up. Take care!

July 21, 2021

The service experience was great, GMC Brickell contacted me to make the appointment, the they followed up with a text reminder, and the customer service at the dealership was great. More

by a.e.montenegro1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Arriete
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ruy Gutierrez, Jonathan Diaz, Onix Hernandez
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Jul 21, 2021 -

Brickell Buick & GMC responded

Dear A.E.Montero It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. You may soon receive a survey concerning your service experience. This is my Team’s Report Card. Survey asks if you were Completely Satisfied. Anything less than Excellent in this box will be a failing grade for my Service Team. If for any reason you do not feel you can give my Team a Completely Satisfied grade, do not hesitate to contact me personally. Please come see us for any future needs. Sincerely Onix O Hernandez Service Director Brickell BUICK/GMC Division of BRICKELL MOTORS 665 SW 8th Street, Miami FL 33130 Office: 305.777.2822 Email:Onix.hernandez@brickellmotors.com www.BrickellBuickGMC.com www.BrickellMotors.com If we settle for anything less than the best, we very often get it!

Jul 22, 2021 -

Brickell Buick & GMC responded

Dear Mr. Montenegro It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. You may soon receive a survey concerning your service experience. This is my Team’s Report Card. Survey asks if you were Co mpletely Satisfied. Anything less than Excellent in this box will be a failing grade for my Service Team. If for any reason you do not feel you can give my Team a Completely Satisfied grade, do not hesitate to contact me personally. Please come see us for any future needs. Sincerely Onix O Hernandez Service Director Brickell BUICK/GMC Division of BRICKELL MOTORS 665 SW 8th Street, Miami FL 33130 Office: 305.777.2822 Email:Onix.hernandez@brickellmotors.com www.BrickellBuickGMC.com www.BrickellMotors.com If we settle for anything less than the best, we very often get it

July 20, 2021

Muy buena atencion y sali muy contento con la venta y volvi a comprar es mi 3 carro ahy el personal es muy atento y agradable More

by CAGH66
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Andreus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dago Guzman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mario R. Diaz, Ruy Gutierrez, Carlos Hernandez
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July 20, 2021

No loaner available for my USD 55k CPO GMC Sierra SLT!!?? That's poor vs my previous vehicle (BMW) Sorry i'm not happy with this More

by joanefres
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diego Ferreira
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Jul 21, 2021 -

Brickell Buick & GMC responded

Dear Mr. Efres It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. I gladly appreciate your comments and I'm looking forward torse resolutions You may soon receive a survey concerning your service experience. This is my Team’s Report Card. Survey asks if you were Completely Satisfied. Anything less this box will be a failing grade for my Service Team. If for any reason you do not feel you can give my Team a Completely Satisfied grade, please contact me personally. Warmest regards Onix O Hernandez (305)777-2822

Jul 21, 2021 -

joanefres responded

The Customer Service Advisor made a great job, she is amazing, nevertheless my concern is related with the loaner program that was part of my closing deal as CPO Vehicle.

July 20, 2021

The staff who attended me was good and helped me a lot , I would recommend friends of mine to come to the dealer. The prices could be better better … More

by MR.ROMERO1223
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Betances
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ruy Gutierrez
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Jul 22, 2021 -

Brickell Buick & GMC responded

Hi, we're happy you found our staff to be so supportive during your experience here at Brickell Buick & GMC. We sincerely value your business and look forward to your next visit!

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