Back

Brickell Buick & GMC

Miami, FL

4.5
2,070 Reviews
Welcome to Brickell Buick GMC, your trusted dealership for new Buicks, GMCs, and a diverse selection of used and certified pre-owned vehicles. Nestled just outside downtown Miami, we pride ourselves on delivering exceptional customer service and a seamless car-buying experience. Our modern facility offers a wide range of vehicles and a comprehensive service department to meet all your automotive needs. With a DealerRater rating of 4.7, our commitment to customer satisfaction is evident in the feedback from our valued clients. Visit us at Brickell Buick GMC to see why our customers consistently choose us for their automotive needs!
Contact Dealership

665 SW 8th St

Miami, FL

33130

Directions

By Type

Showing 2,070 reviews

May 19, 2021

I’m trying to have my money back in late service, when I’m ask for the refund the office send me a text message with the service quote but I’m asking for the refund before because my car need immediate at More

by Érica Osorio
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jaiki Babani
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Betances
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Diaz
May 20, 2021 -

Brickell Buick & GMC responded

Dear Ms. Osorio, I hope all is well with you and yours... Thank you for making us aware of your poor experience...and, thank you for the opportunity to make it right for you. Please reach out to me directly any time if I may be of personal assistance. Warmest regards, Mario R. Diaz, GM mario.diaz@brickellmotors.com

May 19, 2021

Great experience as always. The sales Person was outstanding! This is the second car we lease and we love it. Always great to be at the showroom More

by swim
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose "El Musico" Proveyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2021 -

Brickell Buick & GMC responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

May 19, 2021

Me quede con una pésima impresión de servicio al cliente, me dieron un tiempo estimado de retorno del auto al no cumplir me afectaron enormemente More

by ALERAMOSE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jonathan Diaz, Onix Hernandez
May 20, 2021 -

Brickell Buick & GMC responded

Estimado ALERMOSE, Gracias por comunicarnos su experiencia, Onix (Director de Servicios) se esta encargando de resolverle en lo que podamos... Por favor dejeme saber si le puedo asistir personalmente. Saludos, Mario R. Diaz, GM mario.diaz@brickellmotors.com

May 18, 2021

Yesenia Sesin was very helpful she made sure I understood everything that was wrong with my car thanks for everything I’m glad I came More

by miakeyarolle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yesenia Sesin
Jun 10, 2021 -

Brickell Buick & GMC responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Brickell Buick & GMC! If you have any further questions, please give us a call. We're always happy to help!

May 16, 2021

It was an excellent service experience at brickell Buick and GMC, I will be glad to return soon for all my car reaparición and maintenance. More

by juancamach2010@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Diaz, Onix Hernandez
Jun 10, 2021 -

Brickell Buick & GMC responded

Hi, it's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

May 16, 2021

0 would be my rating. My sister went for service and was charged 80 plus fir an oil change even though she presented a 25$ coupon card given to me there . I’ve called to talk to Jonathan and always get the More

by ROLYSANTIAGO
Recommend Dealer
No
Employees Worked With
Onix Hernandez
May 17, 2021 -

Brickell Buick & GMC responded

Dear Roly Santiago, Thank you for feedback and my apologies for your sister's poor experience, please allow me to assist any way that I may... Respectfully, Mario R. Diaz, GM mario.diaz@brickellmotors.com 305-777-2801 direct line

May 18, 2021 -

ROLYSANTIAGO responded

Unfortunately as stated earlier I was totally and utterly patronized and lied to not once but multiple times. Neither my sister nor I will stay with Brickell motors any longer. It really is your loss . I got 2 Hondas and a GMC from you and my sister 2 GMCs . It really is your loss.

May 18, 2021 -

Brickell Buick & GMC responded

Dear Roly, Thanks again for your feedback, we understand and again our apologies. I wanted to reach out to your sister as well, however, I do not know your sister's name and I am unable to find your name in our system to cross reference information... I am available any time to assist personally if you ever require... Warm regards, Mario R. Diaz, GM

May 14, 2021

I always have a good experience but this time was very frustrated. Because. Yesenia assist me sending me 2 Lyft to pick up at the Miami police department which that department I work They never pick me More

by IGARCIA10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yesenia sesin
Jun 10, 2021 -

Brickell Buick & GMC responded

Hello there, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

May 14, 2021

This is a great service people very nice.nice costumer service.the car is always ready when u needed..atention great yesica taking care of me.. More

by DARIOACOSTA1977
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose "El Musico" Proveyer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2021 -

Brickell Buick & GMC responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

May 11, 2021

ONLY THING I HAVE TO SAY IS THEY WOULDN’T OIL MY BRAKES BECAUSE IT WASN’T BROUGHT FROM YOU HERE..BUT THEY DID GET IT FROM YOU GUYS.. AND BROUGHT IT TO CHEVY More

by THEMRS69
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Diaz
Jun 10, 2021 -

Brickell Buick & GMC responded

Hi there! We're so happy we were able to help you out! We hope to be of service to you again in the future. Best wishes, Brickell Buick & GMC

May 10, 2021

Great service. Jose was very helpful and a pleasure to deal with. I would recommend Brickell Buick GMC any day. Friendly staff and great location. More

by jbardina
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Betances
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose, Jonathan Diaz
Jun 10, 2021 -

Brickell Buick & GMC responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

...
148
...