Brickell Honda

I booked online and included that I have a service contract and wanted the service available under that contract. I also called in to make sure a car wash was added. When I arrived, the technician was contract and wanted the service available under that contract. I also called in to make sure a car wash was added. When I arrived, the technician was condescending and curt and hesitant to assist. He finally pulled up my Honda Care deal. They said they would call when the car was ready within an hour. They did not call but I came to pick up the car 3 hours later after some morning meetings. I asked the cashier about some other services, including body work and window replacement as I have a service agreement for this and wanted to know if it could be completed at a later appointment. She was also curt and unwilling to assist. She told me to speak to my technician who had already been unhelpful with providing information on their services and the service contract process. I picked up my keys and car and my car had not been washed (3 hours later). I brought the keys back and had to wait 15 minutes for them to return. The car wasn’t washed. They just sprayed it down. I had to take it to a car wash to have it cleaned as spraying it down with water just made it streak. This dealership is close to my apartment but I’ll make the drive to find another dealership to have my body work done, oil changes, and windshield replaced. Overall disappointing experience and being sent a survey request 7 times with a couple of the links actually being links to the dealerships website is frustrating. More

The best thing about this dealership is the outstanding employees and great customer service. They make a difference!!!! employees and great customer service. They make a difference!!!! More

Great experience , specially as first time buyer. Daniel was very patient and professional. Will definitely recommend to family and friends. Daniel was very patient and professional. Will definitely recommend to family and friends. More

Im very pleases with the service. Samuel is my Service Advisor and he is the best. I have been a client at Brickel Honda for several years. Thank you very much Samuel Samuel is my Service Advisor and he is the best. I have been a client at Brickel Honda for several years. Thank you very much Samuel More

Un excelente servicio de todos sus trabajadores,rapidez,y efeciencia,lo recomiendo siempre a todos efeciencia,lo recomiendo siempre a todos More

The deslership is extremely professional and friendly. They do a great job on my car’s maintenance. They do a great job on my car’s maintenance. More

Excellent dealership, the customer services is amazing and their service department is great. They always go above and beyond to satisfy their customer. and their service department is great. They always go above and beyond to satisfy their customer. More

Old used car sales tricks …. Waste of time. You have an appointment the guy is not here ; then days later the manager calls you back with a better deal that must be done immedi Waste of time. You have an appointment the guy is not here ; then days later the manager calls you back with a better deal that must be done immediately. More

Amazing service all the time we go there. Always a great care for their customer Always a great care for their customer More

Excelente servicio la atención personalizada. El Customer service extraordinario con calidad de servicio y atento a mis necesidades felicidades para ese equipo de trabaji El Customer service extraordinario con calidad de servicio y atento a mis necesidades felicidades para ese equipo de trabaji More