Bridgewater KIA

Great Experience. Just moved to Bridgewater and needed a new car. I found that Bridgewater Kia provided friendly and knowledgeable service. They had a great team atmo Just moved to Bridgewater and needed a new car. I found that Bridgewater Kia provided friendly and knowledgeable service. They had a great team atmosphere and worked with me to find the best deal. Unlike my experience with other dealers I visited in the area, I never felt pressured at Bridgewater Kia to buy a car that was not the right fit for me. More

Very good service Excellent service! Great team, no need to wait longer. Easy to communicate with. They pretty sure to get excellent service for the customer. Keep it u Excellent service! Great team, no need to wait longer. Easy to communicate with. They pretty sure to get excellent service for the customer. Keep it up! More

Amazing customer service Bridgewater Kia has given me more than excellent customer service. I bought a car from them on 8/1/18 and the car ended up being totaled in a car acci Bridgewater Kia has given me more than excellent customer service. I bought a car from them on 8/1/18 and the car ended up being totaled in a car accident a week later. David the finance manager reassured me everything will be ok. And he was rite. David and Chris the sales representative gave me 100 % customer satisfaction and helped me get my new car. They worked very hard in getting me approved and I drove home a happy customer with the car I wanted. If your looking for a dealership that will treat you like family and walk you through every process and explain everything to you. Bridgewater Kia is the dealership to go to!! I would recommend them to anyone and everyone. Thanks again David and Chris. More

Just purchased our 12th car from Kemper We have been dealing with the Kemper's for 30 years and have purchased cars for many different family members. Jim Kirchner has been our salesman for We have been dealing with the Kemper's for 30 years and have purchased cars for many different family members. Jim Kirchner has been our salesman for every single sale. In the showroom there hangs a framed motto: "Our job is not to sell you a car, our job is to help you buy a car." They stay true to this. It is so easy for our family to continue buying cars here. We love our new Sorrento. They have upgraded used cars on site as well. Go buy a car here! More

Transmission Troubles Resolved I bought a new 2017 Sportage from Bridgewater Kia 18 months ago. About every 200 miles or so while driving the automatic transmission would slip into I bought a new 2017 Sportage from Bridgewater Kia 18 months ago. About every 200 miles or so while driving the automatic transmission would slip into neutral. The transmission would re-engage by taking my foot off the gas. Needless to say this was frightening and somewhat unnerving, especially when you were pulling into the fast lane on a highway doing 70 mph. They couldn't diagnose the problem even after they hooked me up with a "flight recorder" which monitored my engine conditions when this happened although the data captured by this device did show the engine racing when the transmission slipped into neutral. Kia authorized the installation of a new transmission. Bridgewate Kia let me have use of a courtesy car for the duration of the work. I went and picked up the car and as I was pulling out of the dealer lot I noticed two fractures in the windshield running parallel to one another from the dashboard up that looked like stress fractures that occurred when they put the new transmission in. I immediately drove back and with no questions asked they returned the courtesy car to me while they had a new windshield installed. I picked it up a few days later and within 24 hours the same problem occurred with the trannie popping into neutral. About a week later it happened again and I took it back. Bob, the Service Manager came out and took the car for a ride. Needless to say it didn't happen as it never does in those situations. When he got back to the lot he went and retrieved a Tablet from his office and after searching the Kia dealer website saw that just two days prior a new software update specifically for the transmission was available. He loaded it and I have drive 1600 miles now without a problem I want to thank Bob and Bryant, my Service Advisor for all of their prompt and courteous attention that led to this issue being resolved. They did everything that you could expect from a car dealership and I want to thank them. Hopefully they won't see me again for this issue. More

DANNY & TERRENCE WERE AMAZING ! After a long search with vehicles at other dealers Terrence welcomed me and made me feel comfortable the entire time, i didn’t feel forced he explain After a long search with vehicles at other dealers Terrence welcomed me and made me feel comfortable the entire time, i didn’t feel forced he explained everything to me down to the fine print ! Him and manager Danny were amazing THANK YOU!! GOD BLESS YOU GUYS. More

Good first car experience I recently bought a car (Kia Rio) at Bridgewater Kia. Terrance was patient, worked with us, and answered any questions we had. I would recommend Bridg I recently bought a car (Kia Rio) at Bridgewater Kia. Terrance was patient, worked with us, and answered any questions we had. I would recommend Bridgewater Kia to anyone who wants a one on one car buying experience. More

Everything was fine until we told a blatent lie I bought TWO Kia Soul+ cars in the same week. Price was fine, delivery was good. However I was told that I didn't require a spare tire because the K I bought TWO Kia Soul+ cars in the same week. Price was fine, delivery was good. However I was told that I didn't require a spare tire because the Kia Soul+ came with Run Flat tires. So, I believed it. Two days later, we had a flat tire. The sealant didn't work. Had to get towed and buy a brand new tire at another dealership. I went back to Bridgewater Kia for reconciliation and they denied everything and told me there must have been a misunderstanding about the tires. Not at all. I specifically asked if I needed a spare tire ($250) and was told no because of the Run Flats that would run for up to 55 miles. I just can't stand when people lie to my face and then don't admit their mis-truths. Sorry, but I just cannot recommend this dealership regardless of how long they have been in business. More

Cannot Recommend I have some issues with my experience at Bridgewater Kia. First, I thought the payment situation was handled very poorly. Despite telling at least 3 e I have some issues with my experience at Bridgewater Kia. First, I thought the payment situation was handled very poorly. Despite telling at least 3 employees (Sales Manager Jim Kirchner and Sales Consultant Daniel Fernandez included) that I wanted a 72 month term they still tried to squeeze more money out of me by putting my term at 75 months on my contract without mentioning it. I thought that was very underhanded. It was only because I actually read everything thoroughly that I noticed. Second, my payments were set at $300/month. When the Finance manager (Michael Marceca?) tried to sell me on the protection plan/extended warranty I saw that that was included in my $300/month bringing the total from approximately $278 up to $300 that I asked for. When I asked for that to be removed my payment remained at $300/month rather than dropping to the pre-warranty price of $278. There was no explanation for that. Before leaving, I asked for the button on the center console to be fixed. After I was told the car was being serviced I came out to find not a thing was changed. This was not a big deal but I realized there must be a real problem with the service department or the service manager, Bob Dempsey about 2 weeks later. I parked at Autozone one day to get some microfiber towels and when I came back out to leave, the car would not start. I called AAA and they told me the battery was bad. I had the guys at Autozone check the battery and they also said it died. I know how I drive and I know how I treat my car. The battery was bad when I bought the car. I called Bridgewater Kia and they told me they would not reimburse me if I bought a battery at the Autozone and that I had to drive over an hour to their dealership to have it replaced. Also, being that the service department was closing in about 2 hours that meant I had to drop what I was doing, get a jump start and go immediately. I feel a service department that would let a car leave the lot with a bad battery is either incompetent, lazy or negligent. Lastly, I've been waiting nearly two months, at this point for my license plates to be transferred to the new car. A month ago I called and explained the situation to Daniel Fernandez and he said I would have to come get new temp plates. After the battery situation I said no. I told him they would have to be mailed to me. He said he would have to speak with the manager, Paul Kemper. I never heard back from him. I called a week ago and Daniel Wolf told me they would send out new temporary plates. Nothing. I called this week and was told the same. Let's see. I suppose this is how some dealerships operate but I've never been in a situation so distasteful. Believe me I have no intention of buying from Bridgewater Kia in the future and I will certainly tell anyone who will listen to steer clear. More

Excellent service and sales departments This dealership is excellent in it's service department, as well as it's sales department. I was greeted, and very respectfully treated, with all my q This dealership is excellent in it's service department, as well as it's sales department. I was greeted, and very respectfully treated, with all my questions answered, everything explained to me, and wound up with a great trade in value for my old Kia and now have a new Kia. More