Bridgewater KIA

Good first car experience I recently bought a car (Kia Rio) at Bridgewater Kia. Terrance was patient, worked with us, and answered any questions we had. I would recommend Bridg I recently bought a car (Kia Rio) at Bridgewater Kia. Terrance was patient, worked with us, and answered any questions we had. I would recommend Bridgewater Kia to anyone who wants a one on one car buying experience. More

Everything was fine until we told a blatent lie I bought TWO Kia Soul+ cars in the same week. Price was fine, delivery was good. However I was told that I didn't require a spare tire because the K I bought TWO Kia Soul+ cars in the same week. Price was fine, delivery was good. However I was told that I didn't require a spare tire because the Kia Soul+ came with Run Flat tires. So, I believed it. Two days later, we had a flat tire. The sealant didn't work. Had to get towed and buy a brand new tire at another dealership. I went back to Bridgewater Kia for reconciliation and they denied everything and told me there must have been a misunderstanding about the tires. Not at all. I specifically asked if I needed a spare tire ($250) and was told no because of the Run Flats that would run for up to 55 miles. I just can't stand when people lie to my face and then don't admit their mis-truths. Sorry, but I just cannot recommend this dealership regardless of how long they have been in business. More

Cannot Recommend I have some issues with my experience at Bridgewater Kia. First, I thought the payment situation was handled very poorly. Despite telling at least 3 e I have some issues with my experience at Bridgewater Kia. First, I thought the payment situation was handled very poorly. Despite telling at least 3 employees (Sales Manager Jim Kirchner and Sales Consultant Daniel Fernandez included) that I wanted a 72 month term they still tried to squeeze more money out of me by putting my term at 75 months on my contract without mentioning it. I thought that was very underhanded. It was only because I actually read everything thoroughly that I noticed. Second, my payments were set at $300/month. When the Finance manager (Michael Marceca?) tried to sell me on the protection plan/extended warranty I saw that that was included in my $300/month bringing the total from approximately $278 up to $300 that I asked for. When I asked for that to be removed my payment remained at $300/month rather than dropping to the pre-warranty price of $278. There was no explanation for that. Before leaving, I asked for the button on the center console to be fixed. After I was told the car was being serviced I came out to find not a thing was changed. This was not a big deal but I realized there must be a real problem with the service department or the service manager, Bob Dempsey about 2 weeks later. I parked at Autozone one day to get some microfiber towels and when I came back out to leave, the car would not start. I called AAA and they told me the battery was bad. I had the guys at Autozone check the battery and they also said it died. I know how I drive and I know how I treat my car. The battery was bad when I bought the car. I called Bridgewater Kia and they told me they would not reimburse me if I bought a battery at the Autozone and that I had to drive over an hour to their dealership to have it replaced. Also, being that the service department was closing in about 2 hours that meant I had to drop what I was doing, get a jump start and go immediately. I feel a service department that would let a car leave the lot with a bad battery is either incompetent, lazy or negligent. Lastly, I've been waiting nearly two months, at this point for my license plates to be transferred to the new car. A month ago I called and explained the situation to Daniel Fernandez and he said I would have to come get new temp plates. After the battery situation I said no. I told him they would have to be mailed to me. He said he would have to speak with the manager, Paul Kemper. I never heard back from him. I called a week ago and Daniel Wolf told me they would send out new temporary plates. Nothing. I called this week and was told the same. Let's see. I suppose this is how some dealerships operate but I've never been in a situation so distasteful. Believe me I have no intention of buying from Bridgewater Kia in the future and I will certainly tell anyone who will listen to steer clear. More

Excellent service and sales departments This dealership is excellent in it's service department, as well as it's sales department. I was greeted, and very respectfully treated, with all my q This dealership is excellent in it's service department, as well as it's sales department. I was greeted, and very respectfully treated, with all my questions answered, everything explained to me, and wound up with a great trade in value for my old Kia and now have a new Kia. More

First Pleasant buying experience Bought a car August 31st with salesman Maximus and I didn't feel like I was being taken advantage of it was a fair exchange Bought a car August 31st with salesman Maximus and I didn't feel like I was being taken advantage of it was a fair exchange More

I got such a great deal I leased two 2017 Kia Sorentos I was pleasantly surprised that I was able to lease a top of the line 2017 Kia Sorento SX for what it would have cost to lease a less costly Sorento. I was pleasantly surprised that I was able to lease a top of the line 2017 Kia Sorento SX for what it would have cost to lease a less costly Sorento. The deal was so good I decided to trade in another car and lease two 2017 Sorentos More

Great Dealership - Darren Great Salesman We have bought 4 cars from Kemper Kia, First with Matt and then 2 more with Darren. Not only are the cars great for dependability, looks, performance, We have bought 4 cars from Kemper Kia, First with Matt and then 2 more with Darren. Not only are the cars great for dependability, looks, performance, but the salesmanship was excellent. Never high pressure, just a constant reminder about the quality and dependability, all at a Great Price. Our Last 2 cars purchased through Darren were great experiences and went on without a hitch. More

best experience Recently bought my new kia sorento from Danny Fernandez at Kemper and his professionalism and excellent customer service made the car buying experien Recently bought my new kia sorento from Danny Fernandez at Kemper and his professionalism and excellent customer service made the car buying experience so easy. I will definitely recommend Danny to anyone in the market for a new car. More