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201 Reviews of Bridgewater KIA - Service Center
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September 06, 2019
Excellent service! This was my first visit to bridgewater kia and i was amazed at the quality of service I received. I dropped off my vehicle around 730am and had an app This was my first visit to bridgewater kia and i was amazed at the quality of service I received. I dropped off my vehicle around 730am and had an appointment at 11 for routine service and a service action. I received a phone call from my advisor, Jamie before 11am telling me that my vehicle was complete and even ordered a part covered under warranty! I was also happy to see they washed and vacuumed my vehicle! I will definitely be chosing bridgewater kia for all my service needs. More
by MauriceD
Employees Worked With
Jaime Cano
Helpful August 22, 2019
Poor service. No loyalty Motor was replaced. Brought my car back for several problems Kia told me they could not find anything wrong until I insisted there was something wr Motor was replaced. Brought my car back for several problems Kia told me they could not find anything wrong until I insisted there was something wrong with my car. After 10,000 replacement motor they will not honor any warranty to fix my motor More
by Jasmine
July 25, 2019
service I was unhappy with Jaime Cano. He did not ask about my Fuel Reimbursement. When I went to pick up car. He gave me my bill, asked if he used coupons I was unhappy with Jaime Cano. He did not ask about my Fuel Reimbursement. When I went to pick up car. He gave me my bill, asked if he used coupons I had giving him when I dropped care of in morning. He said he did not have them. I said I had giving them to him. So he looked & said I only gave one. I said gave you two. Finally he found them both & adjusted my bill. Just was not happy at all with Jamie. Since I have been coming to the Service Dept for 7 years. Always deal with Bob Dempsey which is wonderful. Always greets you by name & does the fuel reimbursement. Now everytime I come in you have new people in Service. A really big turnover which I'm not happy with. More
by sd
Employees Worked With
Jaime Cano
July 25, 2019
Refused to honor their own coupon , dishonest and rude. Dishonest , rude scammers , and terrible customer service. I dropped my Kia off for a diagnostic scan / report due to a check engine light and recall. Dishonest , rude scammers , and terrible customer service. I dropped my Kia off for a diagnostic scan / report due to a check engine light and recall. I was told the cost for a diagnostic scan was $134, for which I signed. However , I found a coupon on Bridgewater Kia’s website for a FREE diagnosis scan test and report on any Kia vehicle with the presence of any warning light. I received a bill of $75.09 upon pickup of my vehicle. I presented the coupon and I was told that by Carol , my service coordinator, that she could not accept the coupon because an additional evac scan was performed. When I reminded her that nothing was authorized, she said , “Oh that’s what you signed for , up to $134 of diagnostic tests. “ I was never told about any differentiation between tests or scans. When I asked for Bob, the manager, he proceeded to say that he did not agree with me or the coupon - and was not waving any charge. Carol was rude and said, “ Technically, we are already charging you for a half hour of service, when we should be charging you for an hour.” Followed by , “ I could go ahead and charge you the full $134 , if you’d like?” So, tell me Bridgewater Kia... Was I charged for additional scan or for a half hour of service? They both tried to add that coupon should have been presented at write up, when it did not say that anywhere on the website or printed coupon. Thank God I took a screenshot of the original coupon yesterday because when I checked the website an hour or so after I left the dealership , surprise... it now says must be presented at time of write up. — Nice trying to cover yourselves. They tried to make excuses and it was clear that they did not want me to walk out of that dealership without paying anything. Bottom line, they did not honor a coupon provided on their website for the service stated , signed for and provided. I will be following up with the owner of the dealership and will never do service with them again!!! More
by BC11
March 14, 2019
Not helpful or imformative I used this service center a few times. I did not like how I did not get time with the people at the desk. I felt like I was just a number that they c I used this service center a few times. I did not like how I did not get time with the people at the desk. I felt like I was just a number that they could not wait to push through. When I would ask questions about my car, I felt that I wasn't getting the full answer and I would have to pull answers from the people at the desk. I asked questions about a warranty, and I could not get a ton of information. After going to another service center, turns out I was never told that the questions I was asking about would be running out of time for being replaced under warranty. I will not be going back to this center. After speaking with another service center for just a few minutes, I learned more about my car and the questions I had previously asked than I ever did at this service center. And, I now have to pay out of pocket for something that i should have been told was under warranty and the warranty was expiring soon. More
by Local Resident
Employees Worked With
Front Desk Service Employees
March 07, 2019
Excellent all around person I've know Jimmy for a long time...he is not only a good salesman but he is also a good friend. I purchased a KIA Sportage from him. He is a great sale I've know Jimmy for a long time...he is not only a good salesman but he is also a good friend. I purchased a KIA Sportage from him. He is a great salesman and really helped me . This is the second car I purchased from him.. and I'm sure it will not be the last. I would definitely recommend people to him. He is genuine and I feel that he is always looking to help you if needed. Thank you, Jimmy for being a great person and for all your help. Joanne Capalbo More
by Capgirl55
Employees Worked With
December 19, 2018
No Service Service Dept Brought my 2017 Sorent EX after Tripple A charged a dead battery. Dealership never called about status so I called day 2:00 pm and was told they were Brought my 2017 Sorent EX after Tripple A charged a dead battery. Dealership never called about status so I called day 2:00 pm and was told they were working on the car. Called again at 4:00 pm and was told the battery tested low but was good and was not eligible for a warranty replacement. I was then placed on hold for 10 minutes after I asked the price of a new battery since I didn't want to get stuck on the road. I called back and was told the Parts Dept hasn't responded to the their call. Only after I physically went to the dealership was I able to get a quote on a new battery that was then installed. The Service Dept seems to have new people who are brain dead with no regard for the customer or any concept of service. More
by Pipa1720
Employees Worked With
July 23, 2018
Transmission Troubles Resolved I bought a new 2017 Sportage from Bridgewater Kia 18 months ago. About every 200 miles or so while driving the automatic transmission would slip into I bought a new 2017 Sportage from Bridgewater Kia 18 months ago. About every 200 miles or so while driving the automatic transmission would slip into neutral. The transmission would re-engage by taking my foot off the gas. Needless to say this was frightening and somewhat unnerving, especially when you were pulling into the fast lane on a highway doing 70 mph. They couldn't diagnose the problem even after they hooked me up with a "flight recorder" which monitored my engine conditions when this happened although the data captured by this device did show the engine racing when the transmission slipped into neutral. Kia authorized the installation of a new transmission. Bridgewate Kia let me have use of a courtesy car for the duration of the work. I went and picked up the car and as I was pulling out of the dealer lot I noticed two fractures in the windshield running parallel to one another from the dashboard up that looked like stress fractures that occurred when they put the new transmission in. I immediately drove back and with no questions asked they returned the courtesy car to me while they had a new windshield installed. I picked it up a few days later and within 24 hours the same problem occurred with the trannie popping into neutral. About a week later it happened again and I took it back. Bob, the Service Manager came out and took the car for a ride. Needless to say it didn't happen as it never does in those situations. When he got back to the lot he went and retrieved a Tablet from his office and after searching the Kia dealer website saw that just two days prior a new software update specifically for the transmission was available. He loaded it and I have drive 1600 miles now without a problem I want to thank Bob and Bryant, my Service Advisor for all of their prompt and courteous attention that led to this issue being resolved. They did everything that you could expect from a car dealership and I want to thank them. Hopefully they won't see me again for this issue. More
by Greg
April 06, 2016
Ongoing excellence I have leased numerous cars from Kemper over the past 15+ years, Kias, Cadillacs and Pontiacs. My family and I have always been treated with respect- I have leased numerous cars from Kemper over the past 15+ years, Kias, Cadillacs and Pontiacs. My family and I have always been treated with respect--for our time and our finances. No game playing. It says something that I pass two closer dealers to my home, but always come back to Kemper. On the few occasions that I needed to use their service department, their team were efficient and effective. I can't compliment them too highly. David Springfield NJ More
by David Springfield, NJ
December 28, 2015
As Good As It Gets Kemper Kia has been the best car buying/leasing/maintenance experience of my life! I bought my first car from them in July of 2013 a Sorrento after a Kemper Kia has been the best car buying/leasing/maintenance experience of my life! I bought my first car from them in July of 2013 a Sorrento after a rude salesman at another dealership down the road caused me to walk out of their office. Jim was the best! He made selecting and purchasing the car a breeze and got a great deal on our trade in. We loved it so much we came back in November and lease a Forte when my husband's car died on us. We recommend Kemper to everyone we meet in need of new car. We also bring our cars there for routine maintenance. They do a fantastic job and we are in and out in no time! They are always checking the car when we bring it in to make sure there aren't issues we aren't aware of or letting us know when its time to rotate or change out the tires. They give us a great price for the additional work and they don't pressure you, which I love! The service department is always polite and make you feel so welcome. I can't say enough nice things about Kemper, but I promise you won't be disappointed. They really turned around how I felt about car dealerships and service centers. At Kemper they are doing something right! More
by bpeabs
