Brilliance Honda of Crystal Lake

Totally transparent. Honest. Absence of any "pressure". Fair price for new vehicle, good trade in value. And, they are personally, pleasant, calm, friendly, willing to be Honest. Absence of any "pressure". Fair price for new vehicle, good trade in value. And, they are personally, pleasant, calm, friendly, willing to be helpful people. Overall, I feel this dealership puts people over profit. A true rarity in this industry! More

BUYER BEWARE! ! If I could leave a negative review I would. This dealer lied and overinflated the price on a lease payoff. When the fees were questioned Warren Chi ! If I could leave a negative review I would. This dealer lied and overinflated the price on a lease payoff. When the fees were questioned Warren Chie the sales manager screamed at me and told me he didn’t care if I hired a lawyer and left a bad review. Hung up on me three times. Darryl the finance manager lied while spouting his Christian believes and values and love of his family, all the while being a cheat. The GM Kevin won’t return calls. Awful dealer DO NOT TRUST THEM OR BUY FROM THEM. More

Rob Calhoun is the kindest most helpful person. He tells it like it is, but does what he can do to help. If he is not sure he searches out the answer. He will get communication going between dep He tells it like it is, but does what he can do to help. If he is not sure he searches out the answer. He will get communication going between departments when necessary. The finance department gave guidance with patience in language I could understand. The service department has gone above and beyond to be helpful. From sales to service, good people! Oh yes, I do like my Honda More

Very good shopping experience, no hassle straight forward, honest with the deal, I got the best deal in the area, will recommend it to any one looking for a car. forward, honest with the deal, I got the best deal in the area, will recommend it to any one looking for a car. More

Friendly low-key dealership and pleasant experience without the old school BS and bad sport coats. Jeff was straight up with communications. without the old school BS and bad sport coats. Jeff was straight up with communications. More

Jason was very helpful and friendly to my wife and I. He showed us the features of the car. He was a little flexible on the final price, which helped. Darrell Herbert, the finance manager, was also very He showed us the features of the car. He was a little flexible on the final price, which helped. Darrell Herbert, the finance manager, was also very nice and thorough explaining everything. More

The sales team was great Robert was extremely helpful during the whole process. My family will be purchasing our next vehicle from Robert at Brilliance Honda during the whole process. My family will be purchasing our next vehicle from Robert at Brilliance Honda More

This was my families 6th purchase at Brilliance and the 4th with Rob. All the staff there from reception to sales floor, finance to service have always treated us with the utmost of respect. They take thei 4th with Rob. All the staff there from reception to sales floor, finance to service have always treated us with the utmost of respect. They take their time to listen to you and are never pushy. As a woman, sometimes going in to look at cars or have service done can be intimidating because you are often treated different. Brilliance is never like that and Rob always goes above and beyond to make sure I'm 100% happy with my purchase. Today I stopped in just to sign papers and commented on being embarrassed that my CR-V needed a wash already.... Rob took it through the wash for me! Made my day. Thanks Rob! And thanks Brilliance! More