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Brilliance Subaru
Elgin, IL
507 Reviews
Brilliance Subaru, located at 1500 N Randall Rd in Elgin, IL, is your premier retailer of new and used Subaru vehicles. Our dedicated sales staff and top-trained technicians are here to make your auto shopping experience fun, easy and financially advantageous. Please utilize our various online resources and allow our excellent network of people to put you in your ideal Subaru vehicle or the Pre-Owned car, truck or SUV of your dreams today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 507 reviews
September 20, 2026
The service manger is best i have seen anywhere 5 star service from start to finish. service from start to finish. More
by Pgijoe
September 13, 2026
I just purchased my 2nd Subaru from Ed Troike at Brilliance. Very patient, no pressure. test drove three vehicles over two days. If you're looking for a Subaru, I highly recommend Brilliance. I also Brilliance. Very patient, no pressure. test drove three vehicles over two days. If you're looking for a Subaru, I highly recommend Brilliance. I also use Brilliance for all my service needs including oil changes. I've never had a problem getting a loaner if needed. I was in the market for an Ascent a couple of years ago, when I brought my car in for brakes, they were able to set me up with an Ascent and let me keep it overnight to check it out. How many dealers will do that ? More
by Mike
August 24, 2026
Excellent, thorough and fast service. They explained everything very well and I knew exactly what it would cost when they were done. They explained everything very well and I knew exactly what it would cost when they were done. More
by TLGuynes
August 15, 2026
I purchased a certified pre-owned (CPO) Subaru from Ed Troike at Brilliance Subaru. Ed is very professional and patient. He took the time to explain the CPO warranty, arranged for me to take a thirty-min Troike at Brilliance Subaru. Ed is very professional and patient. He took the time to explain the CPO warranty, arranged for me to take a thirty-minute test, and there was never any "sales" pressure. More
by Mike
August 14, 2026
This was the best car buying experience I have ever had. There was no pressure to buy and Jay was extremely helpful and the finance manager he was wonderful. If you need a subaru just go to this car dealers There was no pressure to buy and Jay was extremely helpful and the finance manager he was wonderful. If you need a subaru just go to this car dealership More
by lampkin.c
August 09, 2026
Dan in finance answered my options regarding the different maintenence programs concerning oil changes. Ifollowed up by signing up with the Brillance service dept. different maintenence programs concerning oil changes. Ifollowed up by signing up with the Brillance service dept. More
by dickfederman
Employees Worked With
Markus Walker
August 04, 2026
They are very friendly easy to talk with. Understanding of what I was looking for Good experience Understanding of what I was looking for Good experience More
by Tb
August 04, 2026
Didn't get upsaled, all the staff was friendly and accommodating. Justin was the one to help me and I will continue to work with him. He was professional and timely and helped me get exactly what I wa accommodating. Justin was the one to help me and I will continue to work with him. He was professional and timely and helped me get exactly what I wanted at a very fair price. The dales manager was great as well. Very welcoming! More
by Rara484
Employees Worked With
Other Employees :
Justin gesswein
July 12, 2026
Superb service - They went way beyond and "got 'er done" for us. Well trained service processionals. for us. Well trained service processionals. More
by Cookie
July 04, 2026
Accurate and helpful service. Was able to make a decision on my vehicle thanks to the communication with the service department. Was able to make a decision on my vehicle thanks to the communication with the service department. More
by Billwauk
Employees Worked With
