Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Brilliance Subaru - Service Center

Elgin, IL

4.9
207 Reviews

207 Reviews of Brilliance Subaru - Service Center

Sort by
December 21, 2023

I was taken on time and the car was finished ahead of the time they gave me. I was kept up to date during the process. This dealership has been great on service and the only place I get my Subaru serviced. More

by r.faber
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Kilhefner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rich Dencs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Mennella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 24, 2023 -

Brilliance Subaru responded

r.faber, Thank you very much for the 5 star review and feedback, we really appreciate your loyalty to our dealership and look forward to seeing you next time. Jim DaLuga General Manager

Helpful
December 14, 2023

Always friendly, professional, efficient, knowledgeable and just a total pleasure to work with. My Outback has 155,000 miles and runs like new. Thank you! More

by elainethomas931
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Kilhefner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 17, 2023 -

Brilliance Subaru responded

Elaine, Thank you very much for the 5 star review and feedback, our team will work extremely hard to keep our Outback going for the next 155K miles. We will see you for your next visit. Jim DaLuga General Manager

Helpful
December 12, 2023

I always have a great experience at Brillance Subaru in Elgin! Everyone there is so nice and welcoming! More

by karebear68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Mennella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 17, 2023 -

Brilliance Subaru responded

karebear68, Thank you very much for the awesome review! We appreciate your loyalty to Brilliance Subaru and will continue to work hard to retain your business. Jim DaLuga General Manager

Helpful
December 07, 2023

Always on time. Always communicate clearly, friendly help at each level. Scheduling is easily done. More

by jeanpechtel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin,
Report | Print
Dec 09, 2023 -

Brilliance Subaru responded

jeanpechtel, Thank you very much for the 5 star review, we really appreciate your loyalty to Brilliance Subaru. Jim DaLuga General Manager

Helpful
December 03, 2023

Great service maintenance completed on time and the service personnel explained every aspect of the service needed. More

by Rodolfogarrido53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sorry I don’t remember his name
Report | Print
Dec 09, 2023 -

Brilliance Subaru responded

Rodolfogarrido53, Thank you very much for the 5 star review and feedback. Your business is much appreciated and we look forward to seeing you next time. Jim DaLuga General Manager

Helpful
November 28, 2023

Friendly customer service person. Car was done in a reasonable amount of time. They found a discount coupon and we were out. Very good experience. More

by Bumbales
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Kilhefner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 02, 2023 -

Brilliance Subaru responded

Bumbales, Thank you very much for the 5 star review and feedback. I am glad that you had a pleasant experience with our Service Department and we look forward to seeing you next time. Jim DaLuga General Manager

Helpful
November 14, 2023

Always quick and awesome service. Everyone is knowledgeable and is a pleasure to work with! More

by Sr576u
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Kilhefner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rich Dencs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Mennella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 19, 2023 -

Brilliance Subaru responded

Thank you very much for the 5 star review, we really appreciate your business and look forward to seeing you next time. Jim DaLuga General Manager

Helpful
November 06, 2023

Service was done in a timely fashion. . Nice place to hang out while awaiting service. . More

by zaworskib
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Kilhefner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Mennella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 11, 2023 -

Brilliance Subaru responded

Thank you for the 5 star review and feedback, we appreciate your business and look forward to seeing you next time. Jim DaLuga General Manager

Helpful
November 06, 2023

Appreciate early morning availability for service. It is a clean and well stocked waiting room. Clear concise correspondence with technician/representative. More

by Williamlemire
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Mennella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 11, 2023 -

Brilliance Subaru responded

William Thank you very much for the 5 star review. We really appreciate your business and look forward to seeing you next time. Jim DaLuga General Manager

Helpful
October 27, 2023

Service writer advised best service options for my vehicle. It was done quick Nd wait was comfortable More

by dwacho
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Kilhefner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam
Report | Print
Oct 29, 2023 -

Brilliance Subaru responded

dwacho. Thank you very much for the 5 star review, we appreciate the business and look forward to seeing you next time. Jim DaLuga General Manager

Helpful
1
2
3
4
...
21