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Brilliance Subaru - Service Center

Elgin, IL

4.9
208 Reviews

208 Reviews of Brilliance Subaru - Service Center

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August 23, 2023

Brilliance has yet again surpassed our expectations! We had an odd but critical electrical/battery problem bco StarLink, and in order to keep our car safe with the other safety features, they fixed the More

by jaineenkelley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2023 -

Brilliance Subaru responded

jaineenkelly, Thank you very much for the 5 star review and AMAZING feedback. We really appreciate the business and look forward to seeing you next time. Jim DaLuga General Manager

August 08, 2023

The service visit went very well. My wait time was minimal, and everyone was focused, professional and very personable. More

by mjdickson
Recommend Dealer
Yes
Employees Worked With
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2023 -

Brilliance Subaru responded

mjdickson, Thank you very much for the 5 star review and your feedback. I am glad to hear that you were satisfied with our Service Department and we hope you come back to Brilliance Subaru for your service needs. Jim DaLuga General Manager

July 28, 2023

New relationship with this dealer. So far, so good. Communications, quote, billing, and service was excellent. More

by tedg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Mennella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 30, 2023 -

Brilliance Subaru responded

Ted, Thank you very much for the 5 star review. I am glad that your first visit to Brilliance Subaru went well, we will do our very best to take great care of you down the road. Jim DaLuga General Manager

July 27, 2023

Very disappointed in his lack of professionalism, and handling of errors that happened with repair. Been going to this dealership for 6 years. Have had positive experiences in the past. No accountabi More

by durante882003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jul 30, 2023 -

Brilliance Subaru responded

Durante, I am not sure what went wrong and I would like the opportunity to discuss the situation and try to retain your business. Please reach out to me at the dealership and we can discuss a resolution. Thank you, Jim DaLuga General Manager

July 15, 2023

Always professional an very courteous I never wait long at all I love that they offer good quality coffee while we wait More

by rago936
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Kilhefner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard W.
Jul 30, 2023 -

Brilliance Subaru responded

Rago, Thank you very much for the 5 star review and your feedback, we appreciate the business and look forward to seeing you next time. Jim DaLuga General Manager

June 30, 2023

Professional and friendly. I've never had any issues they couldn't help me with. More

by Patruesdell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can't recall guys name. Derek or Rich and Kim Winchell
Jul 04, 2023 -

Brilliance Subaru responded

Thank you very much for the 5 star review and feedback, we really appreciate your business and look forward to seeing you next time. Jim DaLuga General Manager

June 21, 2023

the service folks are great. They listen. Quick & efficient service. Highly recommend. 15 words minimum is silly More

by bill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
kevin piklor
Jun 29, 2023 -

Brilliance Subaru responded

Bill, thank you for the 5 star review, your business is much appreciated. Jim DaLuga General Manager

June 14, 2023

The staff was friendly and efficient and I liked the waiting area for customers. It was not a very long wait to get an oil change. More

by mildred184
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Kilhefner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rich Dencs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Mennella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2023 -

Brilliance Subaru responded

Mildred, Thank you very much for the 5 star review, we appreciate the business and look forward to seeing you next time. Jim DaLuga General Manager

June 07, 2023

Impressed with their service. Did a thorough job checking what was needed, and were honest in their assessment of the problem. More

by millards
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2023 -

Brilliance Subaru responded

Millards, Thank you very much for the 5 star review, we appreciate the business and look forward to seeing you next time. Jim DaLuga General Manager

May 27, 2023

Another good oil & filter change and tire rotation appointment for our Subaru Outback. Lisa took great care of me and I was out in under an hour. I'm always impressed with how pretty and clean the ser More

by oraclejulie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Kilhefner
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2023 -

Brilliance Subaru responded

Thank you very much for the wonderful review! We appreciate the business and plan on continuing our partnership with Anderson Humane for many years to come! Jim DaLuga General Manager

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