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Brilliance Subaru - Service Center

Elgin, IL

4.9
210 Reviews

210 Reviews of Brilliance Subaru - Service Center

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December 12, 2022

Staff was very courteous and attentive. The service lane drive up was extremely efficient and made the whole process easier More

by erikrs4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Kilhefner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Mennella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2022 -

Brilliance Subaru responded

eriks4, thank you very much for the 5 star review and your comments, I am glad that you had a great experience at Brilliance Subaru. Jim DaLuga General Manager

November 13, 2022

All of the employees are kind, helpful, and knowledgeable. It’s a fantastic dealership. I’m so glad they are just down the road from me. More

by Zzcrizz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Mennella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 26, 2022 -

Brilliance Subaru responded

Zzcrizz, thank you very much for the 5 star review and feedback. Your business is much appreciated. Jim DaLuga General Manager

November 07, 2022

Richard Dench and his whole service team went above and beyond …they did an excellent job More

by Timothyengelson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich Dencs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2022 -

Brilliance Subaru responded

Timothy, thank you very much for the 5 star review and your feedback. We appreciate the business. Jim DaLuga General Manager

October 21, 2022

I set my appointment on MySubaru and it didn't make it to the Dealership but they still fit me in but probably why it was so long. But still great job. More

by Hapiotrowski
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Kilhefner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rich Dencs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2022 -

Brilliance Subaru responded

Hapiotrowski, Thank you for the 5 star review and your feedback, I am glad that we were able to take care of you. See you next time. Jim DaLuga General Manager

October 10, 2022

Friendly, Listened, done in quick time. Staff was qualified, organized, Wait time was short and comfortable. More

by mr_warkat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Kilhefner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rich Dencs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Mennella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2022 -

Brilliance Subaru responded

Mr Warkat, Thank you for the 5 star review and your feedback. We appreciate the business and will see you next time. Jim DaLuga General Manager

October 08, 2022

Service was excellent and since we have a car on order the finance person was a great help in answering questions that I had as I am selling my current call to my sonas server Al questions More

by Buddy
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Lisa Kilhefner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Ring
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rich Dencs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2022 -

Brilliance Subaru responded

Buddy, thank you very much for the service business and the new car order! We appreciate the business and look forward to delivering your new Subaru. Jim DaLuga General Manager

October 05, 2022

Provides professional and personal services. Easy to schedule visits. All staff very qualified and friendly. More

by Bluzscale
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa Kilhefner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2022 -

Brilliance Subaru responded

Bluzscale, thank you very much for the 5 star review and your feedback. Jim DaLuga General Manager

September 23, 2022

This is a wonderful Dealership. No pressure when purchasing our car and the service people are professional, friendly and informative. The waiting area is really comfortable for More

by Terry
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin, Kim
Sep 25, 2022 -

Brilliance Subaru responded

Terry, thank you very much for the 5 star review and your feedback. Please plan your next visit for either Tuesday or Friday as these are the days that we have the rescue dogs in house! See you next time. Jim DaLuga General Manager

September 22, 2022

I have alway gotten very great service at Brilliance Subaru. I am on my families third Subaru because of that professionalism. More

by Glimberis1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Paul
Sep 25, 2022 -

Brilliance Subaru responded

Thank you very much for the 5 star review and your feedback. We really appreciate the business and look forward to seeing you next time. Jim DaLuga General Manager

September 17, 2022

Great service. Very quick. No issues. Out of words to use for this survey so it shouldn’t be 15 More

by Dootsmeyer3
Recommend Dealer
Yes
Employees Worked With
Adam Mennella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2022 -

Brilliance Subaru responded

Thank you for the 5 star review. Jim DaLuga General Manager

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