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Brogan Cadillac Totowa

Totowa, NJ

4.6
423 Reviews
Thomas J. Brogan's work ethic brought him to the top of the country's list of salesmen in the 1920's. Starting as a demonstrator at E.A. Brown Auto Company, Inc. in Paterson, New Jersey, Tom diligently worked his way up to president of Brogan Cadillac-LaSalle Company. In 1922, he was honored as the country's leading salesman because of his hard work and volume of sales. In October of 1925, the success of Tom Brogan made it possible to devote a brand new 20,000 square-foot New Jersey facility to Cadillac. Brown-Brogan Cadillac Co. continued to grow and in 1927 Tom Brogan assumed sole ownership. That was the birth of a Brogan tradition that has continued to proudly service the community for 80 years. Let us introduce you to our staff, show you some of our special vehicle offers, and take you through our complete line of new and used inventory. We can help you find exactly what you are looking for.
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112 route 46 East

Totowa, NJ

07512

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Showing 423 reviews

May 18, 2022

Very professional Salesman Great personality very informative will definitely and happy to do another deal with him More

by george
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Anthony De los Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2022 -

Brogan Cadillac Totowa responded

We will always be happy to do business with you, George! Thanks for choosing Brogan Cadillac and we'll see you next time!

May 14, 2022

I am not satisfied with your service. I came to you for the battey problem. That morning, I jump-started my car. Due to this the AC started blowing hot air. You lied to me that there More

by Cadillac Owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tony Idone
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2022 -

Brogan Cadillac Totowa responded

This is highly concerning to read as we run an honest business and never intend to take advantage of our clients. I'm sorry you have some concerns about our service evaluation, and I think it would be helpful if we talked through this directly. Please give me a call, if you are willing - I am unable to determine your contact details from this review. Best, TJ Ely - General Manager - (973) 200-4515

May 16, 2022 -

Cadillac Owner responded

You may want to run an honest business, but are all of your employees honest? My car is 2019 and still under warranty. There was no problem with the AC and no repairs were made. When the battery ran out, hot air started coming from the AC, I'm sure of that. It was a given reason to take money from me. The battery has been tested and found the battery is good and there is no charge for it but they received more than the Faultless AC. Two days later I had the same problem again. I started my car with jump start. The AC was blowing hot again, I unplugged the battery cables and plugged them back in. The AC started working normally. Then I went and bought a new battery and changed it, no problem. Let your honest employees read the GM forums. Maybe they'll have more logical excuses and learn something. No matter what you say as an administrator, I will not forgive the injustice done to me. I will warn my acquaintances and friends not to go to you.

May 04, 2022

Joe Diamond did an excellent job in putting a deal together for us to purchase a new CT5. He is very pleasant to work with. More

by joe.padalino
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Diamond
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2022 -

Brogan Cadillac Totowa responded

Joe, thank you for the great review! We are so glad to hear that Joe delivered such a successful purchase experience. Drive safely in your new vehicle, and we hope to see you back again at Brogan Cadillac!

May 03, 2022

Tony Idone. has provided the excellent service on my CTS that had a ruptured right front tire. . He gave me advice by telephone,then ordered the tire , when tire More

by Aloha ria
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Idone
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2022 -

Aloha ria responded

See above praise of Tony Idone

May 03, 2022 -

Brogan Cadillac Totowa responded

Thank you for trusting us with your Cadillac CTS! It's great to hear that Tony helped your repair process go smoothly and we appreciate you taking time to commend him. Safe driving from all of us at Brogan Cadillac!

April 27, 2022

Wasting time and money. I went there because my car has a problem with the break. My car was there for 4 days and they did not fix anything. They changed a tire air sensor a More

by taxone2022
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ron Marmolejos
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2022 -

Brogan Cadillac Totowa responded

This feedback is concerning to receive. We strive to deliver seamless and straightforward service, and it is disappointing that we have left the wrong impression. I apologize for the issues you have encountered with your vehicle and working with my team. I would appreciate another chance to speak with you to see what more I can do to help fix things. If you are willing to discuss this further, please feel free to give me a call. Thank you, Nicole Ely - Customer Service Manager - 973-785-4300

April 22, 2022

Great service . Friendly environment; happy with the personal attention you get from the person assigned to you. Your kept well informed. Great place to do busines More

by Nicholaserrol
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Marmolejos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Lopes
4.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Santos
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2022 -

Brogan Cadillac Totowa responded

Great service is what we aim for every day, Nicholas! Thank you for the amazing review and for allowing Brogan Cadillac to assist you - we hope to see you back again down the road! Safe travels!

Apr 23, 2022 -

Nicholaserrol responded

Thank You again for the great service, and the personal one on one assistant I received; the text messages keeping me informed. The loaner vehicle, and the professionalism.

April 22, 2022

Victor greeted me warmly and remembered my name! Everything was very clean and I was in and out very quickly. More

by peggy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Santana Sr
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2022 -

Brogan Cadillac Totowa responded

Peggy, thank you for the great review! We are thrilled to hear that you had such a successful service experience working with Victor and the Brogan Cadillac team. Drive safely, and we hope to see you back!

April 20, 2022

Very good service and friendly staff! Very efficient and courteous! Wish a lender automobile was available! More

by Rolsros1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Cunha
Apr 21, 2022 -

Brogan Cadillac Totowa responded

Thank you for taking time to share this feedback. We are grateful to have you as a Brogan Cadillac customer and delighted to know that you are satisfied with our service! Hope to see you at your next visit.

April 20, 2022

Excellent service Victor always takes care of me my car always come’s out clean after service More

by carmen10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Santana Sr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 21, 2022 -

Brogan Cadillac Totowa responded

Carmen, thank you for taking the time to share! We are so glad to hear that Victor went the extra mile to assist with your vehicle. Drive safely and we hope to see you back again at Brogan Cadillac!

April 19, 2022

Great dealership. Pleasure to work with. Rakesh, the manager is the best. Highly recommend them More

by Ronni
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rakesh Mehrotra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 20, 2022 -

Brogan Cadillac Totowa responded

Your recommendation of Rakesh and the team makes our day! Thank you for choosing Brogan Cadillac and for stopping by to share your feedback. Drive safely, Ronni!

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