Brogan Cadillac Totowa - Service Center

The service and accommodations yesterday were outstanding. Vic from Service was excellent and Yogi was great in his arrangements for me. outstanding. Vic from Service was excellent and Yogi was great in his arrangements for me. More

Brogan Cadillac is the best. Tony Idone in service is excellent and Rocky the manager makes buying a car a pleasant and easy experience. I will never buy anything but a Cadilla Tony Idone in service is excellent and Rocky the manager makes buying a car a pleasant and easy experience. I will never buy anything but a Cadillac and from no dealer but Brogan! More

Very professional, # 1 services faster ,clean dealer ,Victor is very nice guy and always happy ,Victor is very nice guy and always happy More

The staff is pleasant and helpful. . they answered all your questions to the best of their knowledge. . they answered all your questions to the best of their knowledge. More

Excellent v start to finish mike P great checked out my car a to Z car a to Z More

In addition to very professional, fair, and pleasant sales staff they more importantly have an excellent service department who are timely, highly skilled, and courteous. sales staff they more importantly have an excellent service department who are timely, highly skilled, and courteous. More

The staff s very friendly and polite, but I am no very happy with the services, I didn’t get the full explanation of what they did. So I am not sure if they did happy with the services, I didn’t get the full explanation of what they did. So I am not sure if they did More

Tony is Always helpful and professional at his position. Car is returned washed and kept clean Thanks Car is returned washed and kept clean Thanks More

Their on line service appointment feature allows one to schedule a service appointment on a day and time when there are virtually no technicians on duty, or available. My car sat there for two days withou schedule a service appointment on a day and time when there are virtually no technicians on duty, or available. My car sat there for two days without ever making it into the service bays. I Was told that when techs work a Saturday, they are off on Monday, plus they were still trying to catch up from the previous week. I told him, the service writer, that was completely unacceptable and I was coming for my car. Having been in the service industry as a telephone tech, all my life, I asked if he tried to escalate my situation to a supervisor, he stated that is not his problem, and I would have to try and find the service manager and do that myself . Again, completely unacceptable, so I just left. And yes, I did buy the car at Brogan ,brand new ,but rest assured, NEVER again! More

I was overcharged today for an oil change, next time I will not use your dealership. will not use your dealership. More