Brooklyn Chrysler Jeep Dodge Ram

This place is abosolutely terrible. Their mechanics are utterly incompetent. They misdiagnosed my car and overcharged me $4,500 to replace a clutch that didn't require replacement. Thei Their mechanics are utterly incompetent. They misdiagnosed my car and overcharged me $4,500 to replace a clutch that didn't require replacement. Their mechanic knowingly returned a car with defective repairs. instead of properly realigning the transmission, they caught two wiring harnesses between the transmission and the engine which resulted in mechanic only being able to install 2 of the 5 bolts needed to secure the transmission. 1 of those 2 bolts was cross threaded causing permanent damage. Instead of trying to figure out why they couldn't get the mounting brackets to align they just retuned the car saying it was complete. The clutch hose blew less than 200 miles later and when I took it back to them they charged to replace the hose that should have been replaced in the first place. I had no choice but to pay together my car back. By the time I got it back, every single warning light/alert light on the dash consul was lit, the battery was dead and the drive was driving horribly once I replaced the battery due to the wire harnesses being crushed. When I took it to a real mechanic to have it fixed he couldn't believe how badly the work was performed and also confirmed that the original repair that I was extorted for was unnecessary. I have been trying for weeks to get the issue resolved but the Owner, Chris Erato, just keeps dodging calls and ignoring emails. This is the worst place I have ever dealt with. Incompetent, unprofessional and and criminal. You're better off driving your vehicle off a cliff than bringing it here. More

i had an awesome 👏 experience with raphael he walk me through the whole process and was very determined i got the best deal on my dodge durango RT through the whole process and was very determined i got the best deal on my dodge durango RT More

Horrible customer service. 15 minute wait for a sales person. Then after he asked that I wait for the car to be pulled out and a manager would assist me. Waited 48 min. no one 15 minute wait for a sales person. Then after he asked that I wait for the car to be pulled out and a manager would assist me. Waited 48 min. no one showed up no car to be seen. They had my name and number — no follow up call to ask if I were still there or to apologize for their un professional behavior Corporate should provide professional development to their employees. Worst customer service that I have ever experienced. Waste of time!!!! More

Dealers get a bad wrap because of their less than above board sales practices. No worries here, they will will not disappoint in meeting that low bar. Here's the deal. 1. I called and attempted to nego board sales practices. No worries here, they will will not disappoint in meeting that low bar. Here's the deal. 1. I called and attempted to negotiate off of the sticker on the phone and was told fine but to come in where I'd likely do better. I went in negotiated a trade for the car i had and then asked asked for a discount off of the sticker. That's when they dropped bomb #1. I was told no discount and that the car is 15% over over sticker, about $5k more. So they got me to travel there under the guise of a discount then add $5k?? I expressed my dismay and was told "ok we will do sticker." Wow, nice try to pick my pocket for $5k!! I walked at that point. Also beware they charge a $695 document fee so be prepared! 2. It gets worse. Fast forward, next day on the phone a deal was struck and i asked for a copy of the bill of sale to document the price that was emailed to me. The purchase included financing and i established the rate before I stopped in to close the deal. When i sat with the finance manager she quoted a monthly pmnt that was higher than i thought. That is when i caompared the emailed bill of sale to the final one where they added an additional $1500 doc fee. This was removed after i pushed back - honest mistake?? Doubt it!! We are up to $6500 - two shots on goal blocked! 3. After doing all the paperwork I got in the car and was pleasantly surprised with a full tank of gas and i happily drove off. Two days later i go to the gas station for the first time and the pump was cutting off after about 2 bucks worth of gas. So apparently there is some issue with the fuel sensor that tricks the gas pump into thinking the tank is full and clicking off prematurely. Here is my opinion here: They prepped the car for delivery, discovered the problem at the last minute but chose to consummate the deal and delivered the Jeep knowing there was an issue. This is a factory defect. It is not possible to fill the car with no problem and then have it fail on the very first trip to the gas station. I plan to go to another dealer to get this fixed - I'm done! I'll not mention the sales person as i believe he was just carrying out the philosophy of the management team. More