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Brooklyn Volkswagen
Brooklyn, NY
136 Reviews
The team at Brooklyn Volkswagen would like to welcome you to our VW dealership in Brooklyn, where we’re confident you’ll find the vehicles you’re looking for at a price you can afford. We also serve Queens and Long Island; providing great choice and service to drivers throughout the area. Come and check out our full selection of new Volkswagen vehicles, or get a great deal on a reliable pre-owned model. No matter which vehicle you decide on, our professional finance team will help you get settled with a competitive financing or lease plan.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 136 reviews
December 22, 2023
Luis Santiago went above and beyond to make the purchasing experience easy and comforting. He was dedicated to getting me in the right car for my needs. I will be a return customer purchasing experience easy and comforting. He was dedicated to getting me in the right car for my needs. I will be a return customer More
by patrick.c.huntley
Employees Worked With
Luis Santiago
Helpful December 13, 2023
Looked at a mercedes that looked nice and was priced fairly online. .$22,295. I called and told them i wanted to pay cash and asked what the final price would be and was told $28,000. So tax and fees wo fairly online. .$22,295. I called and told them i wanted to pay cash and asked what the final price would be and was told $28,000. So tax and fees would be 6000.00 ???? Any way have read some reviews and a lot look familiar. BAD ,Run Run Run as fast as you can away from this dealership ! More
by Fab0603
Employees Worked With
Don’t know but they were awful
November 21, 2023
Don't ever come here, will give you the runaround, posting false prices on their website. Chased them for a week, only to have "no cars available", a waste of time. All of the workers should be ashame posting false prices on their website. Chased them for a week, only to have "no cars available", a waste of time. All of the workers should be ashamed of the toxicity of this "official" dealership. More
by monad9410
Employees Worked With
Other Employees :
Chloe Chery
November 05, 2023
My husband and I have been eyeing the VW Atlas 2024 and we obviously picked the wrong dealership to go to, all the cars were cramped up in the lot so I couldn’t even step back to get a good view of the veh we obviously picked the wrong dealership to go to, all the cars were cramped up in the lot so I couldn’t even step back to get a good view of the vehicle I was interested in, getting inside the car was also a tight squeeze; could barely get the door open. No one showed me the features of the car and I felt a bit rushed because the salesman stood out in the brisk weather and just watched us. The ambient lighting wasn’t working as expected and no one bothered to show me how to fix it or keep it on. I was interested in a test drive and was told the cars on the lot had no plates and there’s a different line on the roof I can try to drive in the parking lot… a test drive in the parking lot on the roof. If this is the customer service they believe Brooklyn deserves, they are totally wrong. Quote for the car seemed fixed and non negotiable. I’m an easy sell, I usually come knowing what I want with money in hand but this was not it. VW Brooklyn and the manager on 11/2/23 had no interest in selling a car that day. More
by Synandjon
Employees Worked With
No comment
September 17, 2023
I bought a 2015 Honda Odyssey had 2 check engine light in the 1 st month of purchase , every time I take it to fix it sent days to fix and the run around and lies from staff is ridiculous in the 1 st month of purchase , every time I take it to fix it sent days to fix and the run around and lies from staff is ridiculous More
by R.D
Verified CustomerEmployees Worked With
Brooklyn Mitsubishi
September 12, 2023
I had a great experience working with Lu Santiago while purchasing my vehicle. He was very accommodating and helpful in this process. Thank you. purchasing my vehicle. He was very accommodating and helpful in this process. Thank you. More
by Marc
Employees Worked With
Lu Santiago
September 05, 2023
Bad bad dealership. Stay away. They will tell you there is a dealer port fee of $4,000. I have the conversation recorded if they deny it with VW Headquarters. The wort o Stay away. They will tell you there is a dealer port fee of $4,000. I have the conversation recorded if they deny it with VW Headquarters. The wort of the worst I have ever dealt with . More
by Educated buyer
August 28, 2023
Everyone that I have dealt with in service had always been great friendly and professional been great friendly and professional More
by rkrios031
Employees Worked With
