Brooklyn Volkswagen - Service Center

Although issue did not get fixed the 1st time, the Service Dept stepped up and took care of the re-fix and rental car for the extended delay. Much appreciated! Service Dept stepped up and took care of the re-fix and rental car for the extended delay. Much appreciated! More

Jessica was very courteous and friendly even at 7:30 am! She listened to my concerns and helped me out to the fullest. I am definitely pleased with this visit. She listened to my concerns and helped me out to the fullest. I am definitely pleased with this visit. More

Fast service and very friendly,the valet was courteous as well as the greeter.Would go back for my vehicle needs. well as the greeter.Would go back for my vehicle needs. More

Very good service. Everyone is great, knowledgeable and helpful. I know they will take care of all my issues! Everyone is great, knowledgeable and helpful. I know they will take care of all my issues! More

I had to go there 3 days in a row to get my car fixed More

Me gusta como tratan a las personas en la compañía amablemente te explican lo que tiene tu carro oh que es lo necesita amablemente te explican lo que tiene tu carro oh que es lo necesita More

After over a month of waiting for my ID. 4 to be repaired, a service technician working on my ID.4 came through with great communication as to what was wrong and let me know that parts needed 4 to be repaired, a service technician working on my ID.4 came through with great communication as to what was wrong and let me know that parts needed to be shipped from Germany because the US plant did not have the necessary parts in stock. The technician was very knowledgeable and detailed on the product and repair. I was upset at first not getting clear answers, but at the end the entire team at VW came through. Once I get my final report I will share on social media. More

The waiting time is far too long. But the service is always great. Staff always professional and polite. But the service is always great. Staff always professional and polite. More

This is my worst ever experience with service and it will also be my last purchase from them as well . Customer service is terrible for the facts that’s it’s your Jeep and you will best know what’s u see wro also be my last purchase from them as well . Customer service is terrible for the facts that’s it’s your Jeep and you will best know what’s u see wrong . But it’s a I know when they not the ones driving it . I’ve been a customer who take persons to buy from them but will not do that anymore I’ve reach my braking point with you guys . More

My car is still not fixed. I was there 3 times for at lease 4-5 hours and still nothing I came in for is done … my engine light came back on b4 I can get home with the car an I was there 3 times for at lease 4-5 hours and still nothing I came in for is done … my engine light came back on b4 I can get home with the car and the car is still shaking yes I paid each time very annoyed More