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Brown & Wood Inc.

Greenville, NC

4.6
172 Reviews
Call Dealership (877) 695-9262

329 Greenville Blvd SW.

Greenville, NC

27834

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172 Reviews of Brown & Wood Inc.

July 10, 2023

Our Cadillac SVU stopped and wouldn’t do anything. It was towed to Brown and Wood Cadillac service dept in Greenville NC and we were told it was the air compressor. They said the problem was repaired More

by dpw706
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Stein
Report | Print
Jul 13, 2023 -

Brown & Wood Inc. responded

Thank you for bringing this to our attention. We are sorry to hear about the trouble you have faced with your Cadillac SVU, and we assure you that we take all customer feedback seriously. Regarding your car repair, we apologize for any inconvenience caused by the unsuccessful initial repair. We are committed to resolving this issue and would like to gather more information about what happened to address the underlying problem effectively. As we look into this, we kindly request that you contact our Service Manager, Michele Rogister, at michelerogister@brownandwood.com to discuss the matter further at your earliest leisure. Michele will happily help and work towards a satisfactory resolution for you. Thank you for your patience and understanding throughout this process, and we hope to hear back from you soon.

Helpful
July 01, 2023

Wait time for repairs is never long. Easy to schedule an appointment. Service manager very helpful. Great mechanics. More

by Oriole
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody, Jeff Stein
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Helpful
June 24, 2023

Everyone was professional. My salesperson was knowledgeable about the vehicle and answered any questions that I had. The overall process was much faster than any prior vehicle More

by kfelton
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Anna Ruiz
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Helpful
June 24, 2023

Had a tail light not working. They replaced it under warranty. I recommend servicing to my friends, Thank you More

by tucker.chris79
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jeff Stein
Report | Print
Helpful
June 23, 2023

Very good customer service, polite willing to assist to ensure excellent service, my next choice for purchasing a new vehicle More

by rchrdsn_knt
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jeff Stein
Report | Print
Helpful
June 19, 2023

Charging me 3% to use my credit card for having my car serviced with the dealership I bought it from infuriates me! I’m not making a down payment. I’m spending even more money with Brown and Wood!! More

by tilley_melissa
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jeff Stein
Report | Print
Helpful 1
June 16, 2023

Fast and prompt service was good and friendly customer service I took a liking to. I've been going to them with my Cadillac CTS Coupe for over 3yrs. now! More

by vincent.morris74
Service Communication
Recommend Dealer
Yes
Employees Worked With
Timothy
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Helpful
June 13, 2023

I was very pleased with my service. They changed my oil and it was done at the anticipated time. More

by garnerchristie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Stein
Report | Print
Helpful
June 08, 2023

Takes way too long to get things done. Would be nice to get updates as to how much longer. More

by Wynnep
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Stein
Report | Print
Jun 12, 2023 -

Brown & Wood Inc. responded

Thank you for your review. We apologize for the delay in completing your service and any inconvenience caused. We understand the importance of your time and always strive for efficiency. Your feedback is appreciated, and we will use it to improve our communication and service for you and our customers in the future. If you have any further concerns, please don't hesitate to contact our Service Manager, Michele Rogister, at michelerogister@brownandwood.com. We value your business and hope to have the opportunity to serve you again in the future.

Helpful
June 08, 2023

Scheduled oil change and tgey take walk ins in infront of appointments 4 hours for an oil change. Will not purchase anything else from there. More

by Roebuckfarms
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Stein
Report | Print
Jun 14, 2023 -

Brown & Wood Inc. responded

Thank you for your feedback on your recent oil change appointment. We apologize for any inconvenience caused by the wait time during your visit and want to assure you that we are committed to honoring scheduled appointments and providing prompt and efficient service to all customers. Your feedback will be used to improve the experience for you and our customers in the future. In the meantime, we would like to speak with you directly to learn more about what happened and address your concerns. Please contact our Service Manager, Michele Rogister, at michelerogister@brownandwood.com to discuss this further. Thank you for your business, and we hope to hear from you soon.

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