Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
Write a review

Brown's West Branch Ford, LLC

West Branch, IA

Overview
Employees
Reviews
Vehicles
4.6
23 Reviews
Are you in need of a dependable new car dealer near West Branch? When searching for a reliable and friendly full-service car dealership to work with in the Iowa City, Cedar Rapids, or Muscatine areas, there is no better place than Brown's West Branch Ford. We put our customers first, so rest assured, you're in good hands. What makes us a preferred Ford dealer in West Branch? No matter your car buying needs, service requests, or financial questions, we make your journey effortless, so you can focus on what matters most enjoying; your car.
Contact Dealership

346 W Main St

West Branch, IA

52358

Directions

Filter Reviews by Keyword

price Alex Jeff recommend dealer test drive

By Type

Showing 23 reviews

June 19, 2026

I've worked with both sales and service over the years. Everyone has always been kind and helpful. More

by icboal
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jason Waterman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Sullivan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt
Report | Print
Jun 19, 2026 -

Brown's West Branch Ford, LLC responded

Having you work with both sales and service over the years means a lot to us. We appreciate your loyalty to Brown’s West Branch and always enjoy the chance to help!

June 15, 2026

Polite and helpful service staff. They listen to your needs and don’t try to upsell. More

by kentsoda4119
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
West Branch Chrysler Service
Report | Print
Jun 19, 2026 -

Brown's West Branch Ford, LLC responded

Listening first makes a big difference, especially in service. We’re glad your visit felt helpful, straightforward, and focused on what you actually needed. Thank you for trusting Brown’s!

June 13, 2026

Everyone was so kind and helpful. Matt was a great salesman to work. He explained what he knew about the truck and ensured I was happy with it. No games just honest answers . More

by dwadsr
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Waterman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Sullivan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt
Report | Print
Jun 19, 2026 -

Brown's West Branch Ford, LLC responded

That’s exactly how we want the experience to be. We’re glad you left happy with the truck, and thanks for giving us the chance to earn your business!

June 11, 2026

It was a fast visit with snacks provided while I got my tire repaired. Would definitely visit again More

by jaysonsk5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd
Report | Print
Jun 19, 2026 -

Brown's West Branch Ford, LLC responded

We’re glad we could make the visit an easy one. Todd appreciates the kind words, and we’ll be happy to help again anytime!

June 10, 2026

GREAT sales and also GREAT service department. Highly recommend. Everyone is friendly and devoted to customer service! More

by kpenningroth3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Waterman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Sullivan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Todd
Report | Print
Jun 10, 2026 -

Brown's West Branch Ford, LLC responded

Sales and service both shape the way people feel about a dealership, so it means a lot to hear that both sides of our team have earned your confidence. Jason, Alex, Todd, and everyone here appreciate the kind words and recommendation!

June 04, 2026

Very friendly and accommodating willing to go to the extra mile to take care of the customer More

by cmstk2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Report | Print
Jun 09, 2026 -

Brown's West Branch Ford, LLC responded

We appreciate you noticing the effort and giving our team the chance to take care of you!

June 03, 2026

I appreciate the excellent customer service provided by Joe and Todd at the Brown’s West Branch Jeep dealership’s service center . More

by nrschaef2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No other individuals to rate
Report | Print
Jun 09, 2026 -

Brown's West Branch Ford, LLC responded

Joe and Todd will be glad to see this. Excellent customer service is what we want every service visit to feel like, and we’re happy your experience at Brown’s West Branch reflected that. Thank you for trusting us with your Jeep!

June 03, 2026

You took quite a bit longer than it should have. Oil change, tire rotation and a detail. They did not adjust the tire pressure for each tire. The rear tires have a different poundage than the fro More

by kevinnyberg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Sullivan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 03, 2026 -

Brown's West Branch Ford, LLC responded

Thank you for sharing your feedback. Detailing can take some time, but we still understand the importance of finishing every part of the visit carefully. We’re sorry the tire pressures were missed and appreciate you bringing it to our attention. We’ll use this as a reminder with our team so we can do better on the small details that matter, each and every time. Thank you for choosing Brown’s West Branch Ford.

June 02, 2026

Always a pleasure to buy vehicles from Browns West Ford! They are working with my son now on a suv More

by dnoltin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Sullivan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 03, 2026 -

Brown's West Branch Ford, LLC responded

It means a lot when customers keep coming back and bring family into the experience too. Alex and the team appreciate the continued trust, and we’re happy to help your son find the right SUV. Thanks for sharing the love!

June 02, 2026

Very friendly and helpful. The experience was pleasant, much more so than others places I have shopped for cars. More

by susieharden0330
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Waterman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 03, 2026 -

Brown's West Branch Ford, LLC responded

That’s exactly the kind of car-buying experience we want people to have. Thank you for giving Brown’s West Branch Ford the opportunity to earn your business. We’re happy our team made the process feel a step above what you’ve experienced elsewhere.

1
2
3