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Brown's West Branch Ford, LLC

West Branch, IA

Overview
Employees
Reviews
Vehicles
4.8
75 Reviews
Are you in need of a dependable new car dealer near West Branch? When searching for a reliable and friendly full-service car dealership to work with in the Iowa City, Cedar Rapids, or Muscatine areas, there is no better place than Brown's West Branch Ford. We put our customers first, so rest assured, you're in good hands. What makes us a preferred Ford dealer in West Branch? No matter your car buying needs, service requests, or financial questions, we make your journey effortless, so you can focus on what matters most enjoying; your car.
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346 W Main St

West Branch, IA

52358

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Showing 75 reviews

August 01, 2026

Best dealership/service department in the eastern Iowa. I will be coming back sometime soon More

by dkwalker01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure my dad took my truck up for service
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Aug 10, 2026 -

Brown's West Branch Ford, LLC responded

Calling us the best in eastern Iowa is a pretty great way to start our day! We’re glad your Ram was taken care of well, and whenever it’s time for the next visit, we’ll be ready for you.

July 31, 2026

Accommodating, professional, fast! An excellent buying experience. I was in a schedule crunch and they were willing to work with me and my schedule. Set a time to meet and they were re More

by dkoos
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Waterman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Sullivan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathon
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Aug 10, 2026 -

Brown's West Branch Ford, LLC responded

When someone’s on a tight schedule, the last thing they need is a drawn-out purchase. We’re glad we could have everything ready, work around your timing, and make the whole process feel easy. Thanks for choosing us, and enjoy the Ram!

July 30, 2026

L Browns came to my house with a loaner car and picked up my truck for an oil change and recall service. The driver was very friendly and on time the service was complete by early afternoon, I had my truck More

by vsmck4fire
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Waterman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Sullivan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 10, 2026 -

Brown's West Branch Ford, LLC responded

Having your truck picked up, serviced, and back home by early afternoon is exactly what we want this service to accomplish. We’re glad the loaner, driver, and communication all made the day easier. Thanks for trusting us to take care of your Ford without making you rearrange everything else.

July 30, 2026

Excellent service was provided by everyone I had to deal with. My thanks to all More

by DLKOOSMANN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Waterman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Sullivan
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 10, 2026 -

Brown's West Branch Ford, LLC responded

It’s always good to hear that the whole visit felt solid from the first conversation through the service itself. We appreciate the thanks, and we’re glad everyone you worked with helped make the experience a good one.

July 29, 2026

They listen to the customer to make sure they understand what the customer wants or needs. More

by LITTLEBUDDY122963
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Waterman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Sullivan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 10, 2026 -

Brown's West Branch Ford, LLC responded

Being heard makes a big difference, especially when you’re bringing a vehicle in for service. We’re glad you felt like your concerns were understood and your Jeep was taken care of with that in mind. Thanks for trusting us with it.

July 27, 2026

Friendly staff and fast service. I was there a few minutes early and out shortly afterwards More

by rug289
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Waterman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Sullivan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 10, 2026 -

Brown's West Branch Ford, LLC responded

We’re glad everything moved quickly and that the visit felt friendly from start to finish. Thanks for stopping in!

July 27, 2026

Very satisfied customer Very satisfied customer Very satisfied customer Very satisfied customer Very satisfied customer More

by greghumric
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
todd
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Aug 10, 2026 -

Brown's West Branch Ford, LLC responded

We're very very very very very glad to hear it! Thanks for the positive review, Greg!

July 24, 2026

They always provide prompt and friendly service. They are a trusted provider to us—and have been for over 20 years. More

by Iccubfans
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Waterman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Sullivan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 10, 2026 -

Brown's West Branch Ford, LLC responded

More than 20 years of trust is something we’re proud to have earned! We’re glad the service has stayed prompt, friendly, and dependable through the years. Thank you for continuing to count on us.

July 24, 2026

They were Very helpful finding the right truck for me and getting it to me quickly More

by Sam
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Waterman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Sullivan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 10, 2026 -

Brown's West Branch Ford, LLC responded

Sam, getting the right truck matters, but getting it without a drawn-out process matters too. We’re glad we could help narrow things down and get everything moving quickly. Enjoy the new Ford, and thanks for giving us the opportunity to help.

July 23, 2026

Need to make sure cars start. They should be started weekly or more. It looks Bad for the sale department when it doesn't start when some comes into buy it. But over it was good More

by henryhebl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Waterman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Sullivan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 10, 2026 -

Brown's West Branch Ford, LLC responded

Henry, thanks for pointing that out. We understand how a vehicle not starting can make a poor first impression, even when it’s something as simple as a battery losing charge while sitting. We’re glad the rest of your experience was a good one, and we appreciate you sharing the feedback.

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