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Brown's West Branch Ford, LLC

West Branch, IA

Overview
Employees
Reviews
Vehicles
4.9
107 Reviews
Are you in need of a dependable new car dealer near West Branch? When searching for a reliable and friendly full-service car dealership to work with in the Iowa City, Cedar Rapids, or Muscatine areas, there is no better place than Brown's West Branch Ford. We put our customers first, so rest assured, you're in good hands. What makes us a preferred Ford dealer in West Branch? No matter your car buying needs, service requests, or financial questions, we make your journey effortless, so you can focus on what matters most enjoying; your car.
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305 Tidewater Drive

West Branch, IA

52358

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Showing 107 reviews

September 17, 2026

Worked with both Jeff Sullivan and Caden. Very low key and a relaxing atmosphere. A pleasure to do business with. More

by dnbaken
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Caden Schmidt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Sullivan
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Sep 18, 2026 -

Brown's West Branch Ford, LLC responded

That laid-back, no-pressure atmosphere is exactly what we want people to feel when they’re here. We’re glad Jeff and Caden made the process comfortable and easy to work through. Thanks for choosing us and for taking the time to share this.

September 09, 2026

Love the service we receive from Todd and Tim. Always a friendly face when we stop in. Love the new facility too. More

by sundhausens
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Figge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Todd from service. Five Stars
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Sep 11, 2026 -

Brown's West Branch Ford, LLC responded

Todd and Tim will be happy to hear this. We’re glad the service has stayed friendly and familiar, and it’s nice to know the new facility is making a good impression too! Thanks for your business.

September 08, 2026

super easy to work with and very honest. Gave me a great deal! Will definitely recommend to friends and family! More

by mlenz1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Waterman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Figge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Caden Scmidt, Alex Sullivan
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Sep 18, 2026 -

Brown's West Branch Ford, LLC responded

We really appreciate the recommendation. It’s good to hear the Jeep purchase felt straightforward and honest from start to finish. Thanks for trusting us, and especially for being willing to send friends and family our way.

September 08, 2026

I had a great experience with Browns Ford! Tim was patient with me on figuring out the best options and worked with me to get the Bronco I wanted, along with the payments I could afford. Thank More

by alicia.salger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Figge
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 11, 2026 -

Brown's West Branch Ford, LLC responded

Alicia, finding the right Bronco is only part of the job. We’re glad Tim took the time to work through the options with you and help make the numbers fit too. Thanks for trusting us with such a big decision, and we hope you’re loving the Bronco!

September 08, 2026

They were very honest. Let me know if issues as soon as we chose a vehicle. Fixed the issue and got me a second key as well. More

by astevens4098
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Waterman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Figge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Sullivan
Print
Sep 11, 2026 -

Brown's West Branch Ford, LLC responded

We’re glad the honesty stood out and that we were able to take care of the issue before it became your problem. Having a second key ready too just makes the whole ownership experience easier. Thanks for trusting us with your Audi.

September 05, 2026

Courteous greeting and helpful staff even as they were busy finishing their move into a new building. More

by CLAYMONSERUD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Waterman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Sep 11, 2026 -

Brown's West Branch Ford, LLC responded

Thanks for bearing with us during the move. There’s been a lot happening behind the scenes, so we’re especially glad you still felt welcomed and well taken care of!

September 04, 2026

This service department provides great customer service and high quality work. They have fixed problems for me that other shops couldn't--now I bring all my vehicles to Brown's. More

by Hulfnar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Waterman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Sep 04, 2026 -

Brown's West Branch Ford, LLC responded

Earning enough trust that you now bring all your vehicles to us is something we really appreciate. We’re glad we’ve been able to help with some tough issues along the way and give you a service experience you feel good about coming back to. Thanks for continuing to count on us.

September 03, 2026

Incredible service ! Every single person there lights up the whole day. I wish I had known of them years ago. They did everything possible to help us out of a serious bin More

by antlers
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Waterman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Figge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Sullivan
Print
Sep 04, 2026 -

Brown's West Branch Ford, LLC responded

Getting stuck in a bind while you’re traveling can turn a good trip sideways fast. We’re really glad we could step in, help get things sorted out, and make the situation a little easier. Thanks for the incredibly kind words about everyone you worked with — we’re happy you found us when you did.

September 01, 2026

The whole team are very nice and friendly dealership, they give me fair price for my trade-in and my new explorer xx. I will recommend them to my friends and relatives. More

by robinhua
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim Figge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dylan , Alex Sullivan
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Sep 04, 2026 -

Brown's West Branch Ford, LLC responded

We’re glad the Explorer worked out and that the trade-in process felt fair. Alex, Tim, and Dylan appreciate the kind words, and we’re especially grateful for the recommendation to your friends and family. Enjoy the new Ford!

August 31, 2026

I started taking all my vehicles (3) To West Branch Ford for service when I was dissatisfied with the service I had gotten elsewhere. They (WBF) does the job right the first time. They Identify the problem More

by jthalk77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Waterman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joeseph Beekman, Alex Sullivan
Print
Sep 04, 2026 -

Brown's West Branch Ford, LLC responded

Bringing all of your vehicles to us is a pretty strong vote of confidence, and we don’t take that lightly. We’re glad we’ve been able to earn your trust by diagnosing things carefully, pricing the work fairly, and being honest when another shop is the better fit for a specific repair. Thank you for continuing to count on us for your service needs.

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