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Brown's West Branch Ford, LLC
West Branch, IA
154 Reviews
Are you in need of a dependable new car dealer near West Branch? When searching for a reliable and friendly full-service car dealership to work with in the Iowa City, Cedar Rapids, or Muscatine areas, there is no better place than Brown's West Branch Ford. We put our customers first, so rest assured, you're in good hands. What makes us a preferred Ford dealer in West Branch? No matter your car buying needs, service requests, or financial questions, we make your journey effortless, so you can focus on what matters most enjoying; your car.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 6:30 PM
Tuesday 8:00 AM - 5:30 PM
Wednesday 8:00 AM - 5:30 PM
Thursday 8:00 AM - 6:30 PM
Friday 8:00 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 12:00 PM
Sunday Closed
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Showing 154 reviews
October 30, 2026
The staff was the best, took care of us and our dog while working on the car. while working on the car. More
by BLUEBELLY63
Verified Customer
October 29, 2026
Buying a truck from was easy with no pressure from the sales personal. Dylan was very easy to work with and very accommiodating. Very helpful with all the paper work. Very friendly laided back atmospher sales personal. Dylan was very easy to work with and very accommiodating. Very helpful with all the paper work. Very friendly laided back atmosphere. Did More
by vince.ottaway
October 29, 2026
All was good and very friendly and the staff was fast. The Shop is awesome. The Shop is awesome. More
by Bunnyw
October 27, 2026
I was traveling from Des Moines to Chicago on Interstate 80 when I experienced a flat tire. I pulled into West Branch Auto at exactly closing on a Saturday, just as Josh and Jess were turning off the lights 80 when I experienced a flat tire. I pulled into West Branch Auto at exactly closing on a Saturday, just as Josh and Jess were turning off the lights to close for the day. Rather than turning me away, Josh took the time to assess my tire and determined that a plug would work as a temporary solution. While Josh worked on my tire, Jess kept my puppy and me entertained and made us feel right at home. As a solo traveler, being stranded with a flat tire was stressful, but Josh and Jess truly saved the day! They could have easily said, “Sorry, we’re closed,” but instead, they went above and beyond to help someone in need. They turned what could have been a terrible experience into an incredibly positive one. I was so impressed and grateful that I ended up purchasing four much-needed new tires and had their team install them on my way back through! Josh and Jess genuinely care about people, and it shows. I can’t thank them enough for their kindness, professionalism, and willingness to help when they didn’t have to. Thank you, West Branch Auto, for having such an outstanding team! You’ve earned a loyal customer and a very grateful traveler! More
by SCHMIDTHOUSE
October 27, 2026
I had great service, very friendly and prompt. I called and was able to get in the same day. I called and was able to get in the same day. More
by ian-law
Employees Worked With
October 26, 2026
Very smooth service appointment and it was awesome to be able to have a loaner vehicle for a couple of days. able to have a loaner vehicle for a couple of days. More
by Terry
Employees Worked With
October 26, 2026
Good experience in a brand-new facility. Very nice building and the upgrade was needed for customers! Very nice building and the upgrade was needed for customers! More
by carol-seaman
October 24, 2026
Listened to our concerns and showed us what was on the vehicle and if we had any questions to feel free to ask. vehicle and if we had any questions to feel free to ask. More
by tehass
October 24, 2026
Jeff has always been outstanding to work with for years and always lowest prices especially on any the of aftermarket add ons! and always lowest prices especially on any the of aftermarket add ons! More
by powersl
October 23, 2026
Always a good experience working with Jeff to buy a car. Quick and easy help Quick and easy help More
by bjohnson61
