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Brown's West Branch Ford, LLC

West Branch, IA

Overview
Employees
Reviews
Vehicles
4.9
124 Reviews
Are you in need of a dependable new car dealer near West Branch? When searching for a reliable and friendly full-service car dealership to work with in the Iowa City, Cedar Rapids, or Muscatine areas, there is no better place than Brown's West Branch Ford. We put our customers first, so rest assured, you're in good hands. What makes us a preferred Ford dealer in West Branch? No matter your car buying needs, service requests, or financial questions, we make your journey effortless, so you can focus on what matters most enjoying; your car.
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305 Tidewater Drive

West Branch, IA

52358

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Showing 124 reviews

October 16, 2026

Pleased with the service except my tires are not aired to the manufacturers suggested air pressure. Was wondering if they were checked. More

by K_scoggins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Thoma
5.0
This rating includes all reviews, with more weight given to recent reviews.
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October 15, 2026

I called with a last-minute problem, they were able to get me in right away and quickly took care of it! Awesome service. More

by jsalemink
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Thoma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Hudson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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October 15, 2026

I was very appreciative that they were able to work my vehicle in for a wheel alignment on short notice. Thank you More

by kevinlevins69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Hudson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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October 15, 2026

Very best knowledable, personal and professional service ever experienced. From start to finish, full support for all questions and concerns. From sales to financing to service, assurrance and support secon More

by Beth S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caden Schmidt
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 15, 2026 -

Brown's West Branch Ford, LLC responded

Beth, a customer for life! We couldn't ask for a nicer compliment. We're especially happy to hear you felt supported well beyond just choosing a vehicle, because having someone you can count on for questions, service, and everything in between is such an important part of ownership. Thank you for the wonderful review and for putting your trust in us!

October 14, 2026

Excellent people to work with. No high pressure salesmanship. Very thorough when explaining the Highlander controls and operation. More

by tdnd02
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Caden Schmidt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Shawver
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 15, 2026 -

Brown's West Branch Ford, LLC responded

The last thing we want is for someone to drive away with a new vehicle and still have a hundred questions about how everything works. We're happy Caden and Matt took the time to get you comfortable with your Highlander and made the purchase a relaxed one. Thanks for choosing Brown's, and enjoy the Toyota!

October 12, 2026

Accommodating Respectful . If you need your vehicle by a certain time for a specific purpose they will do all they can to make that happen More

by mombock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Thoma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Hudson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Oct 15, 2026 -

Brown's West Branch Ford, LLC responded

We know there are times when getting your vehicle back on schedule is especially important, and we're always happy to do what we can to accommodate that. It's nice to hear you felt respected and that we were able to work around your needs. Thanks for trusting us with your Jeep!

October 12, 2026

Had a chance to see the new facility. The young lady was very courteous and gracious. Reviewed with me the work order, services ordered. Work was done in an orderly manner as requested. V More

by Hzhonor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Hudson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Oct 15, 2026 -

Brown's West Branch Ford, LLC responded

A new facility is exciting, but it's the people and the experience that really bring it all together. We're happy Jessica made such a positive impression and took the time to walk through everything with you. Thanks for bringing your Honda in and for sharing your thoughts on your visit. We hope you enjoy the new space as much as we do!

October 12, 2026

I've purchased 2 vehicles from brown's & have had them both serviced/repaired at Brown's. Caden is by far one of the best/easiest salesmen I've worked with on sales. Made the entire process great. They re More

by Jeff Turner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caden Schmidt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Thoma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Oct 15, 2026 -

Brown's West Branch Ford, LLC responded

Jeff, two vehicles purchased and both coming back to us for service is the kind of relationship we love building. We're happy Caden has made the buying side so easy for you, and that your first visit to the new service facility went just as smoothly. Thanks for sticking with us and for sharing such kind words. We look forward to taking care of you and your vehicles for years to come!

October 12, 2026

I think they have been honest, prompt,friendly and have done good work. Will return. More

by jimxxxxi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Thoma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Hudson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Oct 15, 2026 -

Brown's West Branch Ford, LLC responded

Honest answers, friendly service, and work you can count on. That's what we want every visit to deliver. We're happy you've had that experience with us, and we'd love to see you again whenever your Ford needs attention. Thanks for the five stars!

October 08, 2026

They were very friendly and helpful. I would reccomend Brown's to someone looking for a vehicle. Thank you very much. More

by wls11of11
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Tim Figge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Oct 15, 2026 -

Brown's West Branch Ford, LLC responded

You're very welcome! We're happy Tim could help make your Toyota purchase a pleasant one. Thanks for giving us the opportunity to earn your business, and especially for being willing to recommend us to others. We hope you enjoy every mile!

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