Bryan College Station Toyota

My daughter took her Toyota Camry to the dealership to have them check the battery. They came back and said that the battery was bad. I at that time asked about the warranty that was on the battery, he s have them check the battery. They came back and said that the battery was bad. I at that time asked about the warranty that was on the battery, he stated the technician said nothing about that. He would look into it. About an hour later he came back and told my daughter the car was ready. They had placed a battery in the car. I then asked why they put a new battery in when we had not agreed to that and wanted to know what the cost was. He said they could take the battery out. I said no. We wanted to know how much it was going to cost since it was still under the 84 months of warranty and we just are at the 3-year Mark. He said it would be 50% responsible on our part and 50% responsible on Toyota's part to pay. My daughter then asked well. What is the cost? He said then again they could just remove the battery. I said that's not what we want. We wanted to know what the cost was up front so that we could then make a decision. If we wanted the new battery. She then agreed to just keep the battery in the car this time. But I do want to express that if I had not spoke up about the warranty on the battery, I'm honestly not sure that he would have said anything different and she would have paid for a brand new battery. And I'm very disappointed, that, he told them to just put in a new battery without consulting my daughter first. My daughter may be young but I'm extremely disappointed that she was treated this way. The sticker on the battery was 7/21 and anyone that looked at the battery would notice that. Why wouldn't they come out and tell her that it would only cost her 50% of the cost and how much it would be before they just put in a new one. I'm very disappointed how this was handled. More

Speedy and friendly service as always. Ron has been taking great care of my vehicles and family for years! Ron has been taking great care of my vehicles and family for years! More

I have bought a handful of cars from Keith and each time he makes the experience easy and painless. Keith takes the time and listens to my needs and goes above to make sure they are met. I will continue buy he makes the experience easy and painless. Keith takes the time and listens to my needs and goes above to make sure they are met. I will continue buying and recommending Toyota and Keith! More

Tanner answered all thee questions I had regarding my mileage and service required in future. mileage and service required in future. More

This dealership goes above and beyond to make the buying experience as easy as possible. They listen and do their best to make sure you are a satisfied customer. experience as easy as possible. They listen and do their best to make sure you are a satisfied customer. More

Very accommodating. Got me in for a recall on a Saturday. Will be back for all future service Got me in for a recall on a Saturday. Will be back for all future service More

Love my Toyota and all the employees who take care of my car.Maybe in the future I will trade 2019 Avalon car.Maybe in the future I will trade 2019 Avalon More

Thank you BCS Toyota. You helped my Cama going. Most Appreciations. Don’t what else to say. Thank you very much. You helped my Cama going. Most Appreciations. Don’t what else to say. Thank you very much. More

Very good in reminding me of my car maintenance schedule. Carrie is an excellent advisor. Carrie is an excellent advisor. More

Up beat atmosphere, Mr. Russ showed great patience with our question, our needs, and concerns. Russ showed great patience with our question, our needs, and concerns. More