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Bryan College Station Toyota

Bryan, TX

Overview
Employees
Reviews
Vehicles
4.7
876 Reviews
Welcome to Bryan College Station Toyota Our dealership is proud to serve the Bryan, College Station, Navasota, Hearne, Brenham, and surrounding communities for over 25 years. Our new Toyota "Image USA" facility is conveniently located on state Hwy 6 (East By-Pass) in Bryan, Texas 77802. You will find our incredible new showroom to be a warm and comfortable environment to conduct business. Whether you're out "just looking" or ready to purchase, our professional sales team believes in doing everything possible to ensure a pleasant experience. We provide a great selection of Toyota Camry, Toyota Corolla, Toyota Tacoma, Toyota Tundra, and Toyota RAV4 vehicles.
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728 Earl Rudder Fwy

Bryan, TX

77802

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Showing 876 reviews

September 22, 2024

Nikki is awesome! I have purchased 2 cars with her and I will be back. She is knowledgeable and truly makes the car buying experience a smooth and peaceful one. I per More

by JESSICAANNHUGHES143
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nikki Bordallo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zeeshan Devani
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 24, 2024 -

Bryan College Station Toyota responded

We’re thrilled to hear about your positive experiences with Nikki! It’s wonderful to know that she has made your car buying journey smooth and peaceful, and we appreciate your trust in her expertise. Your loyalty means a lot to us, and we look forward to welcoming you back for your next purchase!

September 22, 2024

Take advantage of the situation. No understanding of a difficult situation. Would appreciate an personal interview. More

by LCEMS
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jace Hinton
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Sep 24, 2024 -

Bryan College Station Toyota responded

We’re sorry to hear that you felt your situation wasn’t handled with the understanding it deserved. Your concerns are important to us, and we would appreciate the opportunity to discuss this matter further. Please reach out to us at customerservice@purdygroupusa.com to further discuss your experience. We value your feedback and want to ensure that we address your concerns properly. Thank you for bringing this to our attention.

September 21, 2024

n n n n n n n n n n n n n n n n More

by VRBRYANV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin Holifield
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 18, 2024 -

Bryan College Station Toyota responded

We really appreciate this 5-star review! Thank you so much! Customer Relations Manager customerservice@purdygroupusa.com

September 21, 2024

Russ is professional, very knowledgeable, and provides outstanding service. He is an asset to your team. More

by KATHERYN.DAVILA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russell Karli
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 24, 2024 -

Bryan College Station Toyota responded

We truly appreciate your feedback! It’s fantastic to hear that Russ has impressed you with his professionalism and knowledge while providing outstanding service. We’re lucky to have him on our team, and your recognition of his efforts means a lot to us. If there’s anything more we can do for you, please let us know!

September 21, 2024

Good timely service at a reasonable price, I will be using your services for all my major maintenance needs. Thank you More

by TIM.JONES1017
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russell Karli
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 24, 2024 -

Bryan College Station Toyota responded

We’re glad to hear that you had a positive experience with our timely service at a reasonable price! It’s great to know you’ll be choosing us for all your major maintenance needs. Your trust means a lot to us, and we look forward to continuing to provide you with excellent service in the future!

September 21, 2024

good work but I did not get any invoice to see what Toyota did for my Toyota 2023. More

by Toyota Services
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Manney Lopez
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Sep 24, 2024 -

Bryan College Station Toyota responded

We appreciate your feedback! It’s great to hear that you’re satisfied with the work done. To help us earn that fifth star, could you let us know if there’s anything we can do to improve your experience? If you have any questions or need the invoice for your 2023 Toyota, please reach out to us at customerservice@purdygroupusa.com. We’re here to help!

September 21, 2024

Justin Birdwell is my consultant. Does a splendid, efficient job when I arrive, supervising my car service, and checking me out. Schedules the next service for me. Saved me some cash More

by VWALLEM610
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Birdwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 24, 2024 -

Bryan College Station Toyota responded

It’s wonderful to hear about your positive experience with Justin! We’re glad that he provided splendid and efficient service while supervising your car’s maintenance. It’s also great to know that he was able to save you money by thoroughly checking your battery. Thank you for sharing your experience, and we look forward to assisting you with your next service!

September 21, 2024

Waited in car for 15 minutes after checkin for a different representative to ask if I had been helped. Then waited an hour for an oil change. Saw my car in the ready to pick up lane but no one came More

by StillWaiting
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Manny Lopez
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 24, 2024 -

Bryan College Station Toyota responded

We sincerely apologize for the delays and the lack of communication you experienced during your visit. This is not the level of service we strive for, and we appreciate you bringing it to our attention. To better understand your experience and discuss it further, please reach out to us at customerservice@purdygroupusa.com. Your feedback is important to us, and we want to ensure we make things right. Thank you for your understanding.

September 20, 2024

The Toyota team was helpful in diagnosing and servicing the issues that my vehicle had. More

by EDENHERNANDEZ5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Beran
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 24, 2024 -

Bryan College Station Toyota responded

Thank you for sharing your experience! We’re pleased to hear that our Toyota team was helpful in diagnosing and servicing the issues with your vehicle. Ensuring that your vehicle is in top shape is our priority, and we’re glad you had a positive experience with us. If you have any further needs, don’t hesitate to reach out!

September 20, 2024

Great support from salesman and Management. Getting into finance took longer than it should have. More

by LK2HANSEN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rusty Chandler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wally Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zeeshan Devani
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Travis Burkhalter
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Sep 24, 2024 -

Bryan College Station Toyota responded

Thank you for your feedback! We’re glad to hear that you received great support from our sales team and management. However, we apologize for the delays you experienced in the finance process. Your insights are valuable to us, and we’ll work on improving our efficiency. We appreciate you sharing your experience, and we look forward to providing you with an even smoother process next time!

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