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Bryan College Station Toyota - Service Center

Bryan, TX

4.8
549 Reviews
Call Service Center (979) 776-0404

549 Reviews of Bryan College Station Toyota - Service Center

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January 27, 2025

Having worked with other Toyota dealerships, I truly appreciate the professionalism shown by Heather. Great communicator THANKS ! More

by DAVIDSHAW10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Beran
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 27, 2025 -

Bryan College Station Toyota responded

We greatly appreciate your positive feedback and are glad to hear about your experience with Heather. Thank you for sharing your experience! Customer Relations Manager customerservice@purdygroupusa.com

January 25, 2025

Justin is always courteous, professional and prompt in taking care of my service needs and my vehicle is usually finished in less than the time I expected. More

by WMHUFFMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Birdwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 27, 2025 -

Bryan College Station Toyota responded

We are absolutely thrilled to hear about your positive experience with Justin! Thank you for sharing your feedback! Customer Relations Manager customerservice@purdygroupusa.com

January 25, 2025

I had to switch service reps because the previous guy wasn’t helpful to me More

by MODESTA778
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Manny Lopez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Heather Beran
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 27, 2025 -

Bryan College Station Toyota responded

Thank you for your feedback, and we’re sorry to hear that your initial experience wasn’t helpful. We appreciate you giving us the opportunity to improve, and we’re glad to hear that you’ve found better assistance with a new service rep. If there’s anything more we can do to make your experience better, please don’t hesitate to reach out. Customer Relations Manager customerservice@purdygroupusa.com

January 23, 2025

Desde las 5k millas he reportado un ruido en mi Toyota Corolla 2023 y hasta la fecha solo me informan que es normal, Sin revisar bien el vehículo. Es preocupante ya que solo les importa vender y no se hac More

by LH.RODRIGUEZ.A
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mantenimiento Taller
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Jan 27, 2025 -

Bryan College Station Toyota responded

Thank you for sharing your concerns, and we apologize for the experience you’ve had. We take your feedback seriously and would like to help resolve the situation. Please feel free to reach out directly so we can better assist with your vehicle. Customer Relations Manager customerservice@purdygroupusa.com

January 22, 2025

I have had nothing but good experiences with the dealership and my rep. I am totally satisfied. More

by jamiemcdougald
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Beran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 23, 2025 -

Bryan College Station Toyota responded

Thank you for your positive feedback! We’re so glad to hear that you’ve had great experiences with both the dealership and your representative. Your satisfaction is our priority, and we appreciate your continued trust in us! Customer Relations Manager customerservice@purdygroupusa.com

January 22, 2025

Great place to take your car for service. They fixed our Lexus transmission after two other shops could not. Thank you. More

by jaytichacek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carey Hausenfluck
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 23, 2025 -

Bryan College Station Toyota responded

Thank you for your trust and kind review! We're so glad we could help with your transmission. It's great to hear that our team was able to get the job done when others couldn't. We appreciate your support and look forward to assisting you again in the future! Customer Relations Manager customerservice@purdygroupusa.com

January 22, 2025

Great people who have a good process to get you in and out efficiently with a personal touch More

by hhsbulldog78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 23, 2025 -

Bryan College Station Toyota responded

Thank you for your kind words! We're glad to hear that our team made your experience both efficient and personalized. We truly appreciate your feedback and look forward to serving you again! Customer Relations Manager customerservice@purdygroupusa.com

January 22, 2025

BCS Toyota was very professional and prompt. Great service department but I thought they cleaned your car after the first oil change but the didn’t. More

by GAILLITTLE1414
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russell Karli
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 23, 2025 -

Bryan College Station Toyota responded

Thank you for your feedback! We're glad to hear you had a positive experience with our service department. We apologize for the oversight regarding the car cleaning, and we’ll be sure to pass along your comments to ensure consistency in the future. We appreciate your business and hope to serve you again soon! Customer Relations Manager customerservice@purdygroupusa.com

January 21, 2025

Good service and the staff was very friendly. Very professional and quick service. Will recommend this place to others. More

by nikhilrajeev77
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Heather Beran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 23, 2025 -

Bryan College Station Toyota responded

Thank you for your great review! We're thrilled to hear you had a positive experience with our friendly and professional staff. We truly appreciate your recommendation and look forward to serving you again! Customer Relations Manager customerservice@purdygroupusa.com

January 18, 2025

Great experience, maybe could have kept me a little more informed on the progress of my repair. More

by sjl2615
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Beran
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 21, 2025 -

Bryan College Station Toyota responded

We are delighted to hear about your great experience! Thank you for your honesty about the communication during your repair. We appreciate your feedback, and we hope to serve you again in the future! Customer Relations Manager customerservice@purdygroupusa.com

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