Bryan College Station Toyota - Service Center

They were nice and prompt. I was very surprised on how quickly they did what they had to do I was very surprised on how quickly they did what they had to do More

Great service with fair prices. Thank you, Bobby, for your great service. Looking forward to our next service. Thank you, Bobby, for your great service. Looking forward to our next service. More

My 4Runner had to be towed to the dealership as the alternator went out. This is the first time I had my vehicle serviced without an appointment, and maybe that’s why this service experience did not li alternator went out. This is the first time I had my vehicle serviced without an appointment, and maybe that’s why this service experience did not live up to the rest. My vehicle was delivered to the dealership before noon, and Justin was off that day. Another advisor told me that I would get a call first thing next morning to discuss the repair. At approximately. 8am I called and spoke with Justin. A few hours later I happened to check my phone and found that I had been sent a text with the recommended repairs for me to authorize. This may well be efficient for the dealership, but I found it very impersonal, and would have delayed my repair if I did not check my phone. I was notified when my repair was complete, and I am satisfied with the repair. I have always been treated well by Justin and the dealership as a whole, as my previous survey responses will show. I will continue to be a customer and appreciate Justin’s effort and attention. Just didn’t care for the automation and would rather speak with my advisor pertaining to the service of my vehicles. Thank you! More

The staff who served me were very nice and there were no problems. The problem was that such a large company did not provide free drinks such as Coke. Also, I had to wait for 3 hours to change a tire. I don problems. The problem was that such a large company did not provide free drinks such as Coke. Also, I had to wait for 3 hours to change a tire. I don't know why it was so slow. More

I was there all day. But Kari kept me informed. The only problem I had was when they were done. My engine light was on and it wasn’t when I brought it in. The tech said h But Kari kept me informed. The only problem I had was when they were done. My engine light was on and it wasn’t when I brought it in. The tech said he saw it on but I know it wasn’t if it was he should have told me. When he cleared it with the computer my smart start was beeping and he did not inform me while I was waiting so it locked me vehicle out. I had to call to get it unlocked. I then had to drive across town and have the device cleared so I could drive home it cost me $68 But all in all I guess I’m satisfied More

Great service. Always available and helpful Answers all questions and very good at keeping me informed throughout the scheduled process Always available and helpful Answers all questions and very good at keeping me informed throughout the scheduled process More

The lady checked me in. I asked her if she could give me an estimate on a brake replacement bulb. Everything was going good. Got the update through the message. I had three I asked her if she could give me an estimate on a brake replacement bulb. Everything was going good. Got the update through the message. I had three critical issues. I declined all three at 2:48 close the app out.. Was just waiting and on the phone. I go out and look at 3:35 and the truck is sitting there so I go back to check the app. It says it was finished at 2:48 PM. No one came to get me went up to the check in person and he told me to go to the desk and ask them.. went to desk where advisor was he apologized. But that really made me mad because I had several errands to run since I live out of town and that sent me back 30 to 35 minutes that I could’ve been further ahead. My time is just as important as your Time that’s not customer service and especially being on my first time to use Toyota. More

Extremely pleased - they all went way out of their way to please me and to match me to a vehicle that met my needs! John Gray was super and he always finds the right vehicle for me! please me and to match me to a vehicle that met my needs! John Gray was super and he always finds the right vehicle for me! More

Ron always does a great job! Service always does a good job. Maybe consider a car wash? Many dealerships include this complimentary with service visit. Service always does a good job. Maybe consider a car wash? Many dealerships include this complimentary with service visit. More

Russ was amazing! ! he was extremely kind, professional, efficient took great care of my daughter‘s truck and had a smile the entire time he did it.. ! he was extremely kind, professional, efficient took great care of my daughter‘s truck and had a smile the entire time he did it.. More