Buchanan Kia

bought new 2017 sorrenta 6/17. been coming back for service every 4000mi. oil change/tires rotated and balance. today 9/3/21 appointment for same service and decided to mark my tires. Went to pickup an service every 4000mi. oil change/tires rotated and balance. today 9/3/21 appointment for same service and decided to mark my tires. Went to pickup and asked if oil was changed/tires balanced and rotated. Told all was preformed. Went to my car and checked tire markings and they were still in same location. Went back in and told clerk and was told she would talk to mechanic. She came back and said it was done. We went to car and I showed her the markings and she said we just go side to side which they never did.Went back inside and she talked to the manager which said give him $15 discount. They gave $15 off of service and took my car back inside and put front tires on back and visa-versa. Never saying sorry or thanks. Also did not give the carwash as nornmal and did not repalce the next service sticker. Something has changed since my last appt. Dont know if its Management or service dept. Sort of makes me think they never balance or rotate the tires that I paid to have done also not sure about the oil changes. P.S. when I got home I tried calling Service,Parts and New Car Sales 1pm to 4pm. with no answer. Must be no answer calls Friday Customers beware of this place !!!!!!!!!! More

Great dealer very clean and every body was friendly they answered all the questions I had answered all the questions I had More

Poor Service Department Poor customer service in service department. Bill service manager did not give car wash as they stated they would do instead told me we "owe you one Poor customer service in service department. Bill service manager did not give car wash as they stated they would do instead told me we "owe you one." Bill was not pleasant to deal with at all and seemed to look for ways not service the car that was under warranty. Will not go back More

Lennie was GREAT! This dealer is really honest and fair. I did not buy a car at the dealer because the financing ended up being too much for me, BUT they were more tha This dealer is really honest and fair. I did not buy a car at the dealer because the financing ended up being too much for me, BUT they were more than willing to work with me the best they could and gave me a great price for the vehicle. More

Don't trust Buchanan Kia Len, the general manager, lied to my wife and me and created problems for us. 1) Len shared the reason my wife and I were going to have an APR clos Len, the general manager, lied to my wife and me and created problems for us. 1) Len shared the reason my wife and I were going to have an APR close to 5% in spite of our 820 credit rating was that a "PHEV" is not a plugin hybrid. When questions that PHEV means plug-in hybrid electric, Len shifted the answer to be that it was due to high demand even though the Kia web site listed 0.9% APR financing available for the plugin hybrid. 2) Our salesperson, Trent Thomas, told Len that we canceled our deposit Monday, 3/25/19 morning and Len then sat on the cancellation and refused to return any phone calls. We are now working with our credit card company to void the transaction. I strongly recommend doing any business with a dealer that handles business this way. More

Friendly down to earth service. Heidi was super helpful in understanding my needs as well as my requirements when looking for a new car. There was no pressure to purchase a car or pr Heidi was super helpful in understanding my needs as well as my requirements when looking for a new car. There was no pressure to purchase a car or pressure to look at other options. Everyone else was super friendly and welcoming as well. I would highly recommend purchasing a car here if you want to feel welcome and as if you're already part of the family. More

Had a great experience. Kyheem was great. Answered all my questions, promptly returned every call and responded to every message. The quality of service I got was awesome. I Kyheem was great. Answered all my questions, promptly returned every call and responded to every message. The quality of service I got was awesome. If you’re I. The market for a car, call Kyheem, he gets it done. Everyone I had to deal with at Buchanan was great. Thanks again! More