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Byers Mazda

Columbus, OH

4.8
665 Reviews
Byers Mazda is your All Things Mazda Dealer in Columbus, Ohio. The Byers family has been in business in Central Ohio since 1897 providing Columbus and it's transportation needs before the automobile existed.. We pride ourselves in being a No Pressure Dealership that's here to assist you during your Buying or Servicing Processes. We appreciate feed back from our Guests as we strive to meet the expectations that our customer have of us. We look forward to working with each and every customer in ways that make you want to be part of the "Hometown Team for Life".
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2435 Billingsley Rd.

Columbus, OH

43235

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Showing 665 reviews

April 10, 2018

Tire pressure was low after service & car was not washed Even though the low pressure signal turned on after the service, it was not maintained. Also, last couple of times car was was not done although this More

by tmanandhar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ken King
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Beaver
Apr 11, 2018 -

Byers Mazda responded

Thank you for sharing your experience and we apologize for the issues. It sounds like there are some things that need to be corrected and we want to assist you. Please contact our Service Manager Mark Haag ( mhaag@byersauto.com ) to discuss your service with us. Again thank you for sharing your concerns and we apologize for any inconvience that this caused.

April 09, 2018

Professional and friendly Nice delaership. Had I the car that I was looking for. Sales person and sales manager professional. I have heard positive things abouth Byers deale More

by bastianlm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chuck Eberhart
Apr 11, 2018 -

Byers Mazda responded

Thank you for sharing your experience with us and Chuck. We appreciate hearing how well our guests are taken care of while they are here with us. Should you need any additional assitance now or in the future, please don't hesitate to reach out to us. Thank you again for sharing your experience and for choosing us for your vehicle purchase.

April 08, 2018

Not quite done as scheduled Dealership had to order parts for repairs. I paid extra to have parts overnight shipped to complete repairs on Friday. When I came to pick up car, I w More

by GBRIGGY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Brad North
Apr 11, 2018 -

Byers Mazda responded

Thank you for sharing your experience we like to hear about how things are handled both good and bad. We apologize that it sounds like things weren't handled as you expected, please reach out to our Service Manager Mark Haag ( mhaag@byersauto.com ) to let him know about your concerns. Once again we apologize that things were handled in a manner that you were expecting.

April 06, 2018

Long wait but got results I went in for a vibration in the steering wheel after I hit a pot hole. The took the wheels off and found 3 of the wheels damaged. I'm going back in t More

by JLEITNAKER74
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Beaver
Apr 11, 2018 -

Byers Mazda responded

Thank you for taking time to share your experience with us and David. We are happy to hear that they were able to take care of you and kept you informed the whole time. Should you need any additional assistance now or in the future, please don't hesitate to reach out to us. Thank you again for sharing your experience and choosing us for your service needs.

April 06, 2018

Quick fast and easy I went In to get a 6000 mike check up Quick fast and easy. Went in they were running on time sat down with a cup of coffee and they finished before More

by MALOBABIC.3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sage Worl, Chad Braunbeck, David Beaver
Apr 11, 2018 -

Byers Mazda responded

Thank you for sharing how well your time with us was and how quickly were able to get you in and out. Should you need any additional assistance now or in the future, please don't hesitate to reach out to us. Thank you again for sharing your experience and choosing us for your service needs.

April 06, 2018

Seatbelt Recall Recall work performed within the timeframe given to me and they included a free rental. I am grateful Subaru stood by their product. Thank you More

by LANKAJO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Unsure
Apr 11, 2018 -

Byers Mazda responded

Thank you for sharing your experience and it's great to hear that we were able to get your recall taken care of so quickly. Should you need any additional assistance now or in the future, please don't hesitate to reach out to us. Thank you again for sharing your experience and choosing us for your service needs.

April 04, 2018

Always great service Always had great service at this dealership. Always provided with the status of all parts of the vehicle. Very little wait time. Nice waiting area wit More

by kstead1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Zornes
Apr 05, 2018 -

Byers Mazda responded

Thank you for taking time to review your time with us. It's great to hear that you've been taken care of during your times with us. Should you need any additional assistance now or in the future, please don't hesitate to reach out to us. Thank you again for choosing us for your service needs.

April 03, 2018

Always very professional and always customer-centered I always appreciate the concern, the fact that they will answer my questions and clarify concerns. I appreciated the shuttle that was offered the phon More

by jaredreitz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Stanwyck
Apr 05, 2018 -

Byers Mazda responded

Thank you for sharing your experience with us and our service department. It's great to hear that they took such great care of you during your time with us. Should you need any additional assistance now or in the future, please don't hesitate to reach out to us. Thank you again for choosing us for your service needs.

April 03, 2018

Recall for my CX9 Mazda 2007 They were nice got and my recall done fast. Passenger airbag. Happy with check out also. I dropped off my car the night before. Thanks More

by BSTONE9
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : David Beaver
Apr 05, 2018 -

Byers Mazda responded

Thank you for taking time to share your experience with us and our service department. We are glad we were able to get you in and taken care of so quickly. Should you need any additional assistance now or in the future, please don't hesitate to reach out to us. Thank you again for choosing us for your service needs.

April 01, 2018

Typical dealer service center I came in with an oil leak on a fairly new car so was assuming it probably wasn't anything serious and either way it would have been under warranty. More

by Mommyriggs
Recommend Dealer
No
Employees Worked With
Joe stamwick
Apr 02, 2018 -

Byers Mazda responded

Thank you for sharing your experience, we appreciate your feedback. If you have questions that we can answer about your service, please reach out to Mark Haag mhaag@byersauto.com to discuss your concerns. Thank you again for sharing your experience and we apologize that you weren't pleased with your service.

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