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Byers Mazda

Columbus, OH

4.9
689 Reviews
Byers Mazda is your All Things Mazda Dealer in Columbus, Ohio. The Byers family has been in business in Central Ohio since 1897 providing Columbus and it's transportation needs before the automobile existed.. We pride ourselves in being a No Pressure Dealership that's here to assist you during your Buying or Servicing Processes. We appreciate feed back from our Guests as we strive to meet the expectations that our customer have of us. We look forward to working with each and every customer in ways that make you want to be part of the "Hometown Team for Life".
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2435 Billingsley Rd.

Columbus, OH

43235

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Showing 689 reviews

April 13, 2018

Great service buuuut.. I had quick express service but I can't seem to ever get the service center to notate the work in my maintenance manual, I always have to go back and More

by HakanaiSeishin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Gordon
April 12, 2018

Recall service People are very nice took their time explaining the service to be performed. Took less time than expected. Car was nice and clean. Oil change done als More

by lushinsky
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ken King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Beaver
Apr 13, 2018 -

Byers Mazda responded

Thank you for taking to share your experience with us and our Service Department. It's always good to hear that we were able to take care of you quicker than expected. Should you need additional assistance, please don't hesitate to reach out to us.

April 12, 2018

Great The service is always done well and the customer service is great. The work is done in a timely manner and sometimes sooner than promised. More

by SMLAWRIE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ken King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2018 -

Byers Mazda responded

Thank you for taking time to share your experience with us and Ken. Should you need any additional assistance now or in the future, please don't hesitate to reach out to us. Thank you again for sharing your experience with us.

April 11, 2018

Excellent service facility I was very pleased with my experience at Byers. The staff is very helpful and did a great job to get me in and out as quickly as possible. More

by smitre9
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I’m not sure the name of the employee, but one of the guys working the express service on 4/10 was extremely helpful, Mark Haag
Apr 13, 2018 -

Byers Mazda responded

Thank you for taking time to share your experience with us. It's great to hear that they took such good care of you during your visit with us. Should you need any additional assistance now or in the future please don't hesitate to reach out to us. Thank you again for sharing your experience with us.

April 10, 2018

Tire pressure was low after service & car was not washed Even though the low pressure signal turned on after the service, it was not maintained. Also, last couple of times car was was not done although this More

by tmanandhar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ken King
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Beaver
Apr 11, 2018 -

Byers Mazda responded

Thank you for sharing your experience and we apologize for the issues. It sounds like there are some things that need to be corrected and we want to assist you. Please contact our Service Manager Mark Haag ( mhaag@byersauto.com ) to discuss your service with us. Again thank you for sharing your concerns and we apologize for any inconvience that this caused.

April 09, 2018

Professional and friendly Nice delaership. Had I the car that I was looking for. Sales person and sales manager professional. I have heard positive things abouth Byers deale More

by bastianlm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chuck Eberhart
Apr 11, 2018 -

Byers Mazda responded

Thank you for sharing your experience with us and Chuck. We appreciate hearing how well our guests are taken care of while they are here with us. Should you need any additional assitance now or in the future, please don't hesitate to reach out to us. Thank you again for sharing your experience and for choosing us for your vehicle purchase.

April 08, 2018

Not quite done as scheduled Dealership had to order parts for repairs. I paid extra to have parts overnight shipped to complete repairs on Friday. When I came to pick up car, I w More

by GBRIGGY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Brad North
Apr 11, 2018 -

Byers Mazda responded

Thank you for sharing your experience we like to hear about how things are handled both good and bad. We apologize that it sounds like things weren't handled as you expected, please reach out to our Service Manager Mark Haag ( mhaag@byersauto.com ) to let him know about your concerns. Once again we apologize that things were handled in a manner that you were expecting.

April 06, 2018

Long wait but got results I went in for a vibration in the steering wheel after I hit a pot hole. The took the wheels off and found 3 of the wheels damaged. I'm going back in t More

by JLEITNAKER74
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Beaver
Apr 11, 2018 -

Byers Mazda responded

Thank you for taking time to share your experience with us and David. We are happy to hear that they were able to take care of you and kept you informed the whole time. Should you need any additional assistance now or in the future, please don't hesitate to reach out to us. Thank you again for sharing your experience and choosing us for your service needs.

April 06, 2018

Quick fast and easy I went In to get a 6000 mike check up Quick fast and easy. Went in they were running on time sat down with a cup of coffee and they finished before More

by MALOBABIC.3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sage Worl, Chad Braunbeck, David Beaver
Apr 11, 2018 -

Byers Mazda responded

Thank you for sharing how well your time with us was and how quickly were able to get you in and out. Should you need any additional assistance now or in the future, please don't hesitate to reach out to us. Thank you again for sharing your experience and choosing us for your service needs.

April 06, 2018

Seatbelt Recall Recall work performed within the timeframe given to me and they included a free rental. I am grateful Subaru stood by their product. Thank you More

by LANKAJO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Unsure
Apr 11, 2018 -

Byers Mazda responded

Thank you for sharing your experience and it's great to hear that we were able to get your recall taken care of so quickly. Should you need any additional assistance now or in the future, please don't hesitate to reach out to us. Thank you again for sharing your experience and choosing us for your service needs.

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