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Byers Mazda - Service Center

Columbus, OH

4.7
165 Reviews
Call Service Center (614) 714-5684

165 Reviews of Byers Mazda - Service Center

Sort by
January 30, 2024

Great service. No pressure sales. Great follow-up. Service center is very friendly and helpful. Will be a repeat customer. More

by Susan
Recommend Dealer
Yes
Employees Worked With
Ray
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Jan 31, 2024 -

Byers Mazda responded

We are so grateful for your positive review, and to have you as a customer, thank you! Our sales team is dedicated to providing a hassle-free experience and we are happy to hear this reflected in your recent visit. We believe our commitment to great service extends beyond the showroom floor and we will continue to go above and beyond for our valued customers like yourself. Thank you again for choosing Byers Mazda, and please don't hesitate to reach out if there is anything else we can assist you with in the future - we look forward to seeing you again!

Helpful
January 17, 2024

Byers was great. Mazda corp not so much. Ken King worked with us and was great. More

by wentzeltim66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken King
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 18, 2024 -

Byers Mazda responded

Thank you for your kind words and high rating of Byers Mazda! We are delighted to hear that Ken King provided excellent service during your visit. We will be sure to pass along your compliments to him. If there is anything else we can do for you, please don't hesitate to reach out. Thank you for choosing Byers Mazda!

Helpful
January 14, 2024

Ken goes above and beyond when taking care of my car and communicating with me. He is kind, respectful and knowledgeable. More

by Clafel
Recommend Dealer
Yes
Employees Worked With
Ken King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken King
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Jan 15, 2024 -

Byers Mazda responded

Thank you for taking the time to leave a review, we are so glad to hear that Ken provided exceptional service during your visit. We pride ourselves on our knowledgeable and friendly staff, and will be sure to pass along your compliments to Ken. We appreciate your business and hope to see you again soon at Byers Mazda!

Helpful
January 13, 2024

Very helpful and courteous, offered me beverages and snacks and walked me to the waiting area and she also gave me updates on my cars progress and apologized for any inconvenience for waiting due to ful More

by RONTHOMAN
Recommend Dealer
Yes
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Jan 15, 2024 -

Byers Mazda responded

Thank you for choosing Byers Mazda, we appreciate your business! Our team strives to provide excellent customer service and we are happy to hear that you had a delightful experience. We understand that waiting can be an inconvenience and our staff is dedicated to making it as comfortable as possible for our customers. Providing snacks and beverages is just one of the ways we aim to make your wait more enjoyable. Thank you for taking the time to leave such a kind review and we hope to see you again soon!

Helpful
January 12, 2024

Efficient, pleasant, prompt, perfect. Ken is the best service representative I've ever worked with at Mazda and any other dealership. More

by GRAFXDJ
Recommend Dealer
Yes
Employees Worked With
Ken King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken King
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Jan 16, 2024 -

Byers Mazda responded

Thank you for choosing Byers Mazda for your automotive needs! We are happy to hear that you had a positive experience with our service representative, Ken. He is truly dedicated to providing efficient, pleasant, and prompt service to all of our customers. We appreciate your kind words and will make sure to pass them on to Ken and his team. We look forward to seeing you again in the future!

Helpful
January 12, 2024

Nobody came up to the car when I drove in. I had to find where I needed to go. After that, everyone I talked to was knowledgeable and friendly. The work was done in a short time. More

by rcorcuera
Recommend Dealer
Yes
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Jan 15, 2024 -

Byers Mazda responded

Thank you for taking the time to share your recent visit to Byers Mazda with us. While I'm glad to hear that our team was able to assist you and provide timely service, I apologize that your initial experience did not meet your expectations. We value all feedback and will be sure to address this with our team in order to improve upon it in the future. We appreciate your business and hope to see you again soon at Byers Mazda.

Helpful
January 12, 2024

I came in for a wheel alignment. Stevie greeted me, gave me an estimate for how long it would take, then directed me to the waiting area. The alignment was done quicker than expected More

by CAITLIN.E.CAMERON
Recommend Dealer
Yes
Employees Worked With
Stevie Ballinger
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Jan 15, 2024 -

Byers Mazda responded

Thank you for choosing Byers Mazda, we are grateful for your business! We love hearing from our customers and we appreciate your kind words. We are happy to hear that Stevie provided friendly and efficient service during your wheel alignment and made sure all the details were clearly communicated. We strive to make the service experience as pleasant as possible and we are glad you had a positive visit. Thank you again for your review, we look forward to seeing you for your next service appointment!

Helpful
January 12, 2024

Very comfortable. Nice atmosphere. Nice coffee machine. Friendly people. Very knowledgeable and ready to help. More

by Guyrispinto
Recommend Dealer
Yes
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Jan 15, 2024 -

Byers Mazda responded

Thank you for choosing Byers Mazda for your recent automotive needs. We are glad to hear that our dealership provided a comfortable atmosphere and that our staff was friendly and knowledgeable. We also appreciate your compliments on our coffee machine! It's always a pleasure to assist customers like you and we look forward to welcoming you back in the future. Thank you again for your review!

Helpful
January 12, 2024

Everyone was nice and knowledgeable. Very accommodating when we switched cars last minute. Had my first set is appointment and it went great More

by jay.freese
Recommend Dealer
Yes
Employees Worked With
John Bechtel
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Jan 15, 2024 -

Byers Mazda responded

Thank you for choosing Byers Mazda and for taking the time to share your positive experience. We're thrilled to hear that our team was able to accommodate your switch last minute and that your first service appointment went smoothly. Our goal is to provide exceptional customer service, so we appreciate your feedback and hope to see you again in the future. Have a great day!

Helpful
January 12, 2024

Always a high level of communication, trustworthy, value for my dollar Byers is Number One More

by jreuther0
Recommend Dealer
Yes
Employees Worked With
Ken King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken King
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Jan 15, 2024 -

Byers Mazda responded

Thank you so much for taking the time to leave a review, we really appreciate it! We strive to provide our customers with excellent communication and service and it is always wonderful to hear when we have succeeded. Your trust in us means the world and we are grateful for your loyalty. Thank you again for choosing Byers Mazda, and we look forward to taking care of all your automotive needs in the future!

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