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Byers Mazda - Service Center

Columbus, OH

4.7
169 Reviews
Call Service Center (614) 714-5684

169 Reviews of Byers Mazda - Service Center

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January 12, 2024

I came in for a wheel alignment. Stevie greeted me, gave me an estimate for how long it would take, then directed me to the waiting area. The alignment was done quicker than expected More

by CAITLIN.E.CAMERON
Recommend Dealer
Yes
Employees Worked With
Stevie Ballinger
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Jan 15, 2024 -

Byers Mazda responded

Thank you for choosing Byers Mazda, we are grateful for your business! We love hearing from our customers and we appreciate your kind words. We are happy to hear that Stevie provided friendly and efficient service during your wheel alignment and made sure all the details were clearly communicated. We strive to make the service experience as pleasant as possible and we are glad you had a positive visit. Thank you again for your review, we look forward to seeing you for your next service appointment!

Helpful
January 12, 2024

Very comfortable. Nice atmosphere. Nice coffee machine. Friendly people. Very knowledgeable and ready to help. More

by Guyrispinto
Recommend Dealer
Yes
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Jan 15, 2024 -

Byers Mazda responded

Thank you for choosing Byers Mazda for your recent automotive needs. We are glad to hear that our dealership provided a comfortable atmosphere and that our staff was friendly and knowledgeable. We also appreciate your compliments on our coffee machine! It's always a pleasure to assist customers like you and we look forward to welcoming you back in the future. Thank you again for your review!

Helpful
January 12, 2024

Efficient, pleasant, prompt, perfect. Ken is the best service representative I've ever worked with at Mazda and any other dealership. More

by GRAFXDJ
Recommend Dealer
Yes
Employees Worked With
Ken King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken King
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Jan 16, 2024 -

Byers Mazda responded

Thank you for choosing Byers Mazda for your automotive needs! We are happy to hear that you had a positive experience with our service representative, Ken. He is truly dedicated to providing efficient, pleasant, and prompt service to all of our customers. We appreciate your kind words and will make sure to pass them on to Ken and his team. We look forward to seeing you again in the future!

Helpful
January 12, 2024

Easy to schedule, full explanation of services, pleasant interactions. Don't feel as if I'm going to be oversold on any service. More

by hansb365
Recommend Dealer
Yes
Employees Worked With
Ken King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken King
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Jan 16, 2024 -

Byers Mazda responded

Thank you for choosing Byers Mazda, we are delighted to hear about your positive experience! We strive to make scheduling and servicing as convenient and transparent as possible for our customers. It is always our goal to provide excellent service without any feelings of being oversold. Your satisfaction is truly important to us, so thank you again for taking the time to share your feedback. We look forward to seeing you in the future!

Helpful
January 12, 2024

Very informative and helpful. Appreciated being provided options and the time to evaluate those options. More

by dwboling
Recommend Dealer
Yes
Employees Worked With
Mike
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Jan 16, 2024 -

Byers Mazda responded

Thank you for the positive feedback! We are glad to hear that our team was able to provide you with informative and helpful service during your visit. Our goal is to always provide our customers with knowledge, options, and time to make the best decision for their needs. Thank you for choosing Byers Mazda and we hope to see you again in the future!

Helpful
January 12, 2024

Everyone was nice and knowledgeable. Very accommodating when we switched cars last minute. Had my first set is appointment and it went great More

by jay.freese
Recommend Dealer
Yes
Employees Worked With
John Bechtel
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Jan 15, 2024 -

Byers Mazda responded

Thank you for choosing Byers Mazda and for taking the time to share your positive experience. We're thrilled to hear that our team was able to accommodate your switch last minute and that your first service appointment went smoothly. Our goal is to provide exceptional customer service, so we appreciate your feedback and hope to see you again in the future. Have a great day!

Helpful
January 12, 2024

Had an appt. Still took over an hour and 1/2 for an oil change I purchased my new car there did not feel like a valued customer Would nor go back More

by decimus_romper
Recommend Dealer
No
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Jan 16, 2024 -

Byers Mazda responded

Thank you for taking the time to leave a review about your recent experience at Byers Mazda. We apologize for any inconvenience you may have experienced during your oil change appointment. We strive to provide efficient and timely service, and we regret that this was not reflected during your visit. As a valuable customer, we want to assure you that we value your loyalty and are committed to providing top-notch service for all of our customers. We appreciate your feedback and will use it as an opportunity to improve our processes and ensure that future visits are more convenient. We hope you will consider giving us another chance in the future. Thank you again for choosing Byers Mazda.

Helpful
January 12, 2024

The service reps were friendly and communicative. Work was done with quality and efficiency. I would get work done there again. More

by Reviewer198788
Recommend Dealer
Yes
Employees Worked With
Dillon
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Jan 16, 2024 -

Byers Mazda responded

Thank you for leaving a 5-star review for Byers Mazda! We are so happy to hear that our service reps were able to provide friendly and communicative service, as well as quality and efficient work. We appreciate your business and look forward to welcoming you back for any future maintenance needs. Thank you again!

Helpful
January 05, 2024

I have hesitated to write a review, but your automated system has hounded me about a review, so I finally gave in to your automated system to just shut the system up. I have no complaints about the servi More

by laseltine
Recommend Dealer
No
Employees Worked With
I only had contact with one person. I think her name was Morgan?
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Jan 09, 2024 -

Byers Mazda responded

We apologize for the inconvenience our automated system may have caused you, but we appreciate you taking the time to leave a review. We value your feedback and will take it into consideration as we continuously strive to improve our services and communication with our customers. Thank you for choosing Byers Mazda - we hope to continue serving you in the future.

Helpful
December 30, 2023

The service department is great. Always explain what is needed and it something needs immediate attention or can wait. Highly recommend them for purchasing a vehicle and coming back More

by rccsmith3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 02, 2024 -

Byers Mazda responded

Thank you for the glowing review of our service department! We are thrilled to hear that we have made a positive impact on your car buying experience, and that you continue to trust us for all of your vehicle maintenance needs. Our team is dedicated to providing top-notch customer service and we appreciate you taking the time to recognize their efforts. We look forward to seeing you again at Byers Mazda!

Helpful
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