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Byers Toyota

Delaware, OH

4.6
2,606 Reviews
Byers Toyota is proud to serve all of your new and pre-owned vehicle needs! Byers Toyota is a proud member of the Byers Auto Group which has been serving central Ohio since 1897! We invite you to visit us in person, or online at byerstoyota.com! At Byers Toyota, it's our mission to provide high-quality and affordable cars, truck and SUVs to drivers throughout Delaware, Columbus and all of Central Ohio. We always go the Xtra Mile to ensure the complete satisfaction of our customers. You'll certainly enjoy the confidence that comes with a buying a car from a name you can trust! After all, that's how we've stayed in business as a family-owned and operated dealership for over 100 years! We also realize that shopping for your next car can be a stressful and time-consuming process, but we provide a pressure-free shopping experience that's unrivaled by dealerships throughout the Columbus, OH area!
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1599 Columbus Pike

Delaware, OH

43015

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Showing 2,606 reviews

August 29, 2025

This is the 6th car we have purchased from Kyle and as always his honesty and integrity is outstanding. The dealership as always has great customer service. We’ll be back again! More

by Foamcapt40
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kyle Cain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dominic Decaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 27, 2025

Walked into Byers Toyota and Morris Williams took care of me. From start to finish, this was the easiest process I’ve had purchasing a vehicle. I would recommend Byers to everyone, and asked for Morris. More

by td1786
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Morris Williams
Aug 27, 2025 -

Byers Toyota responded

Thank you so much for taking the time to share your experience! We're thrilled to hear that Morris Williams made your vehicle purchase so smooth and easy from start to finish. Morris is truly dedicated to providing exceptional service, and your recommendation means the world to us and to him. We appreciate you choosing Byers Toyota and for spreading the word about your positive experience. We look forward to serving you again in the future!

August 25, 2025

Quick and friendly service provided! Morris was great! Warranty sales by finance manager was a little pushy. More

by annacoffman1993
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Morris Williams
Aug 27, 2025 -

Byers Toyota responded

Thank you for taking the time to share your experience with us. We're so happy to hear that Morris provided you with quick and friendly service. We also appreciate your feedback regarding the finance process and will use it to improve our service. We hope to see you again soon!

August 23, 2025

Great service, Friendly, ready quicker than expected. Always friendly and good service at this location. More

by ohauntiej
Recommend Dealer
Yes
Employees Worked With
I believe his name was Michael.. very personable
Aug 25, 2025 -

Byers Toyota responded

Thank you so much for your kind words! We're thrilled to hear you had a great experience with our friendly team and that we got your order ready for you so quickly. We look forward to seeing you again soon!

August 22, 2025

Not honest and up front for financing, sales manager is rude, the general manager does not answer. His phone, was promised that I would get a hold of the owner. Never have. Received a cracked bed mat 3 wee More

by jward44421
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Todd Garverick
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Dooley
1.0
This rating includes all reviews, with more weight given to recent reviews.
Darryl Becker
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dominic Decaro
1.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Moloney
1.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Price
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The people that put on accessories, called for 3 weeks straight and then finally told I'll just come in so we can look at it
Aug 25, 2025 -

Byers Toyota responded

I sincerely apologize for the disappointing experience you've had with our team. Your concerns about communication, financing transparency, and the damaged bed mat are completely valid, and I understand your frustration. We clearly fell short of the service standards you deserve. I'd like to personally address each of these issues and work toward a resolution. Please call us directly so we can discuss your financing concerns and get your bed mat issue resolved immediately. Your feedback helps us improve, and I'm committed to making this right. Thank you for taking the time to share your experience.

August 22, 2025

My carsalesman Mr. Foo's was very accommodating. He kept me posted and communicated with me very well. I was at the dealership way longer than expected, no fault of his More

by franchesca.stewart
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kyle Foos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darryl Becker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2025 -

Byers Toyota responded

Thank you so much for taking the time to share your experience! We're thrilled to hear that Mr. Foo provided you with excellent service and kept you well-informed throughout the process. It's wonderful that he gave you the space you needed to make your decision comfortably. We truly appreciate your patience on that Sunday and are so glad that both our sales and finance teams made a positive impression. Your feedback means the world to us and helps us continue delivering the quality service our customers deserve. We hope you're loving your new vehicle! Please don't hesitate to reach out if you need anything in the future.

August 22, 2025

Very easy to work with, gave me the best deal around, everyone was very polite and respectful More

by trogers415
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kyle Foos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Caldwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2025 -

Byers Toyota responded

Thank you so much for taking the time to share your experience with us! We're thrilled to hear that our team was able to provide you with excellent service and the best deal around. Your kind words about our staff being polite and respectful really mean the world to us. We truly appreciate your business and look forward to working with you again in the future. If you ever need anything else, please don't hesitate to reach out.

August 21, 2025

Friendly, fast, and efficient. Scheduling on line was easy-to-use. Availability was very nice. More

by jjtruluv328
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gynnae Britton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Mitchell
Aug 25, 2025 -

Byers Toyota responded

Thank you so much for taking the time to share your experience! We're thrilled to hear that our team provided friendly and efficient service, and that our online scheduling system made things easy for you. Your feedback truly means the world to us and motivates our team to keep delivering excellent service. We appreciate you choosing us and look forward to serving you again soon!

August 21, 2025

This review of Byer Toyota was posted on YELP on August 18th: As with most car dealerships, the real decision maker/deal maker sits behind a desk and communicates through the sales reps. On August 17th 20 More

by retired050
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Kyle Foos
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2025 -

Byers Toyota responded

Thank you for taking the time to share your experience with us. I sincerely apologize that your visit didn't meet your expectations and that you felt our team could have done more to bridge that final gap in negotiations. Your feedback about our sales process and management approach is valuable, and I want you to know that we take these concerns seriously. Every customer deserves to feel heard and valued throughout their car-buying journey, and it's clear we fell short of that standard during your visit. I would welcome the opportunity to discuss your experience further and explore how we can better serve customers like you in the future. Please feel free to reach out to me directly so we can have a more detailed conversation about your concerns. Thank you again for choosing to share your honest feedback with us.

August 20, 2025

The people the there seem nice the store was huge . . and super clean .. I like that they help me out i would i recommend them to anyone.. More

by montymoore2121
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shawna Mays
5.0
This rating includes all reviews, with more weight given to recent reviews.
Taylor Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2025 -

Byers Toyota responded

Thank you so much for taking the time to share your experience with us! We're thrilled to hear that our team was able to help you and that you found our store clean and spacious. Your recommendation means the world to us, and we truly appreciate your kind words about our staff. We look forward to welcoming you back soon!