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Byers Toyota

Delaware, OH

Overview
Employees
Reviews
Vehicles
4.6
2,473 Reviews
Byers Toyota is proud to serve all of your new and pre-owned vehicle needs! Byers Toyota is a proud member of the Byers Auto Group which has been serving central Ohio since 1897! We invite you to visit us in person, or online at byerstoyota.com! At Byers Toyota, it's our mission to provide high-quality and affordable cars, truck and SUVs to drivers throughout Delaware, Columbus and all of Central Ohio. We always go the Xtra Mile to ensure the complete satisfaction of our customers. You'll certainly enjoy the confidence that comes with a buying a car from a name you can trust! After all, that's how we've stayed in business as a family-owned and operated dealership for over 100 years! We also realize that shopping for your next car can be a stressful and time-consuming process, but we provide a pressure-free shopping experience that's unrivaled by dealerships throughout the Columbus, OH area!
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1599 Columbus Pike

Delaware, OH

43015

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Showing 2,473 reviews

August 10, 2024

G r e a t s e r v i c e t h a n k s More

by k
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
T o n y
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Aug 12, 2024 -

Byers Toyota responded

Thank you for your positive review, we are delighted to hear that you enjoyed your experience with Byers! Our team strives to provide excellent service and we are happy that we were able to meet your expectations. We appreciate your patronage and hope to welcome you back in the future. Thank you again for choosing Byers!

August 04, 2024

1.5 to 2hrs wait has become normal for oil change and tire rotation at this dealership. More

by dean.allard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gynnae Britton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tara Farmer
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Aug 05, 2024 -

Byers Toyota responded

Thank you for sharing your experience at Byers, we appreciate your feedback. We are sorry to hear that the wait time for your oil change and tire rotation was longer than expected. As a company, we always strive to provide efficient and timely service to our customers and I apologize if this was not reflected in your recent visit. We value your business and will do our best to make sure future wait times are kept to a minimum. Thank you for choosing Byers and we hope to see you again for all of your automotive needs!

August 04, 2024

Very attentive , ,helpful, kind and knowledgeable ! ….. Yay yay yay yay yay yay yay yay yay ! More

by ggmel44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gynnae Britton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 05, 2024 -

Byers Toyota responded

Thank you for choosing Byers, we are thrilled to hear about your 5-star experience! Our team strives to be attentive, helpful, kind, and knowledgeable to ensure our customers are satisfied. We hope to continue exceeding your expectations and thank you for being a valuable customer. Yippee!

August 04, 2024

Smooth process and great customer service. What more could I want in a Toyota service department? More

by GMYERS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gynnae Britton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 05, 2024 -

Byers Toyota responded

Thank you for choosing Byers for your Toyota service needs! We are thrilled to hear that your experience with us was smooth, and our customer service met your expectations. Our team works hard to provide top-notch service and make sure our customers leave completely satisfied. Thanks again for choosing us - we hope to see you again in the future for all of your Toyota needs!

August 03, 2024

Tire indicator light on for over a year. Went to Byers multiple times (alignment & rotation/balances). They said each time error light would clear with few miles of driving. Never did. Took More

by DIANA26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Josh Lewis
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 05, 2024 -

Byers Toyota responded

We're happy to hear that you had a positive experience at Byers, and we appreciate the time you took to leave us a review. I'm sorry for the trouble you had with your tire indicator light. We always strive to provide accurate diagnoses and efficient repairs, so I apologize this was not the case for you. We will be passing along this feedback to our service team so they can make improvements in their process. We hope to see you again soon and regain your trust as a reliable service provider. Thanks again for choosing Byers!

August 03, 2024

Upfront, Honestly, fair, No pressure from anyone to buy what I loved most about Byers. More

by FUSCOPAT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony in service
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Aug 05, 2024 -

Byers Toyota responded

Thank you so much for taking the time to share your experience with Byers. We are thrilled to hear that our approach was upfront, honest, and pressure-free. These values are core to our company and we are happy to know they were felt during your interaction with us. We appreciate your kind words and look forward to being of service in the future. Thank you for choosing Byers!

August 03, 2024

Great service and a comfortable lounge to wait for the work to be completed professionally. More

by perambulation11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pam Bishop
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Aug 05, 2024 -

Byers Toyota responded

We're thrilled to hear that you had a great experience with our service at Byers, and we can't thank you enough for taking the time to share your feedback with us. It's always wonderful to receive such positive feedback about our comfortable lounge area, as well as the professionalism of our team. Thank you for trusting us with your automotive needs, and we look forward to serving you again in the future!

July 30, 2024

Taylor did a wonderful job. He explained everything and answered all our questions. We Love our new Camry. Thank You Taylor! More

by sdlewis123
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler "Ty" Barlow
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 31, 2024 -

Byers Toyota responded

Thank you for choosing Byers for your recent car purchase, we appreciate your business! We're so glad that Taylor was able to provide excellent customer service and help you find the perfect Camry. Thank you for taking the time to leave a review and we hope you enjoy your new vehicle! Let us know if there is anything else we can do to assist you in the future. Happy driving!

July 19, 2024

The staff are always right there to greet you with a smile. Friendly, bright environment and quick in & out service. More

by PPATTERSON0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gynnae Britton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pam Bishop, Tara Farmer
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Jul 22, 2024 -

Byers Toyota responded

Thank you so much for your kind words and positive review! We are thrilled to hear that our team provided exceptional service during your visit to Byers. Our staff takes great pride in creating a warm and welcoming environment for our customers. We're also happy to hear that our quick service was able to get you in and out in a timely manner. We appreciate your feedback and look forward to seeing you again soon at Byers. Have a wonderful day!

July 06, 2024

I purchased my Toyota Highlander in January 2023. I received one key fob and I have been waiting on the other since then. Two times at least it’s been ordered, but I’ve never been called to come and More

by annaycock
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t know names
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Jul 08, 2024 -

Byers Toyota responded

Thank you for bringing this to our attention. I apologize for the delay in receiving your key fob and for the inconvenience it has caused. Our customers' satisfaction is our top priority and we strive to provide timely and reliable service. I am sorry to hear that your experience with our service department has been less than satisfactory. Rest assured, we are working to resolve this issue as soon as possible.

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