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Byers Toyota

Delaware, OH

Overview
Employees
Reviews
Vehicles
4.6
2,475 Reviews
Byers Toyota is proud to serve all of your new and pre-owned vehicle needs! Byers Toyota is a proud member of the Byers Auto Group which has been serving central Ohio since 1897! We invite you to visit us in person, or online at byerstoyota.com! At Byers Toyota, it's our mission to provide high-quality and affordable cars, truck and SUVs to drivers throughout Delaware, Columbus and all of Central Ohio. We always go the Xtra Mile to ensure the complete satisfaction of our customers. You'll certainly enjoy the confidence that comes with a buying a car from a name you can trust! After all, that's how we've stayed in business as a family-owned and operated dealership for over 100 years! We also realize that shopping for your next car can be a stressful and time-consuming process, but we provide a pressure-free shopping experience that's unrivaled by dealerships throughout the Columbus, OH area!
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1599 Columbus Pike

Delaware, OH

43015

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Showing 2,475 reviews

May 24, 2024

Awesome group of people to do business with. We are repeat customers over a 17yr relationship. More

by Matt
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Dooley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Caldwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Troy Snyder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler "Ty" Barlow
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 28, 2024 -

Byers Toyota responded

Thank you for taking the time to leave such a positive review of your experience with Byers, we truly appreciate it! We value our long-standing relationship with you and your continued support. It is always our goal to provide exceptional service and products to all of our customers, old and new. We are grateful for your loyalty and look forward to serving you for many more years to come.

May 24, 2024

I have used Byers Toyota for 15 years, having moved from CA. The service and educations of service has always been exemplary. GAENNAE BRITTON I trust implicitly. Since I am a senior, GAENNAE gives me a pl More

by herosheart65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gynnae Britton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tara Farmer
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May 28, 2024 -

Byers Toyota responded

Thank you for choosing Byers Toyota as your preferred dealership for the past 15 years, we appreciate your loyalty and trust. We are delighted to hear that your experience with our Service Advisor, Gaennae Britton, has been exemplary and you have found her to be trustworthy. Providing excellent service and education is crucial to us and we are pleased that we have met your expectations. As a senior myself, I can understand the importance of having a plan for future services and I'm glad Gaennae has been able assist you in this regard. Thank you again for your kind words and support, we hope to continue serving you for many more years to come!

May 19, 2024

Kyle was the best salesmen I have ever dealt with ,great personality,made buying a car easy More

by scott.price1973
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kyle Cain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dominic Decaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 22, 2024 -

Byers Toyota responded

Thank you for sharing your positive experience with Kyle at Byers, we are so glad to hear that he made buying a car an easy and enjoyable process for you. Our team strives to provide exceptional customer service and it is great to know that it doesn't go unnoticed. We appreciate your patronage and look forward to serving you again in the future.

May 18, 2024

I had an expensive front brake job done and now my brakes are squealing louder than ever, I am truly wondering if my car actually was even serviced or not. More

by mooretd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gynnae Britton
3.0
This rating includes all reviews, with more weight given to recent reviews.
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May 22, 2024 -

Byers Toyota responded

We're very sorry to hear that your brakes are still squealing after having had them serviced with us, I can certainly understand how frustrating that must be. We take great pride in providing quality service to our customers and want to ensure your satisfaction. Please bring your car back into our shop at your earliest convenience so we can further inspect the issue and make sure everything is running smoothly for you. We value your business and will do what it takes to make things right. Thank you for taking the time to share your feedback, we appreciate it and look forward to resolving this for you.

May 18, 2024

I don’t know if Management is telling the employees or the employees are doing it themselves. Every time I bring my car in, there’s always a major problem that could cost me a lot more money. There’s a lo More

by PHL21546
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service dept.
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May 22, 2024 -

Byers Toyota responded

Thank you for the feedback, we are sorry to hear that you have had a negative experience with our dealership. We take all customer concerns seriously and would like to hear more about the specific issues you encountered during your car visit. Our goal at Byers is to provide quality service and reliable repairs for our customers. Please contact us directly so we can address any concerns and work towards earning back your trust. We value your business and hope to have another opportunity to provide you with a better experience in the future.

May 10, 2024

The service people were very friendly and helpful. Toyota doesn't carry the bicycle hitch, so they gave me information on where to check for one. More

by kaysue_boggs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Butch Chipps
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jeannie McNeely
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 14, 2024 -

Byers Toyota responded

Thank you for choosing Byers and taking the time to share your experience, Kaysue. We're glad to hear that our service team was able to provide friendly and helpful assistance during your visit. Our goal is to ensure that all of our customers leave satisfied and we appreciate your feedback which helps us improve our services. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Thank you again for choosing Byers!

May 08, 2024

Scott allowed me to bring in car with short notice. Took care of issue in timely manner. More

by KAE101520
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott
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May 13, 2024 -

Byers Toyota responded

Thank you for taking the time to leave us a review! We're glad we were able to accommodate your last minute appointment and take care of your car issue in a timely manner. Our team works hard to provide excellent service, and it's always rewarding to hear positive feedback from our customers. We truly appreciate your business and hope to see you again in the future. Thank you again for choosing Byers!

May 08, 2024

Easy and fast really like how they got you on your way soon as possible More

by bucknut93
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Hedges
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May 10, 2024 -

Byers Toyota responded

Hi there! Thank you for giving Byers Toyota a 5-star review! We are so glad to hear that our team was able to provide you with an easy and fast experience. Our goal is always to get our customers on their way as soon as possible, and we are thrilled that this was your experience. We look forward to serving you again in the future!

May 07, 2024

Helped me resolve a 12 volt battery problem for a 2008 Camry that other dealerships couldn’t More

by jbibler07
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Patitu
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 13, 2024 -

Byers Toyota responded

Thank you for choosing Byers for your automotive needs! We are glad to hear that our team was able to help you resolve the battery problem with your 2008 Camry. Our goal is to provide top-notch service to all of our customers, and we're happy to know that we were able to meet your expectations. If there is anything else we can do for you in the future, please don't hesitate to reach out. Thank you again for your review and for trusting us with your vehicle!

May 03, 2024

Tara is great. She has been helpful, honest and pleasant to work with on our two tundra trucks. So nice to have great customer service!!! More

by PSLARSEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gynnae Britton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pam Bishop, Tara Farmer
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May 10, 2024 -

Byers Toyota responded

Thank you for your kind words about our team member, Tara. We are delighted to hear that she provided you with helpful, honest and pleasant service while assisting you with your two Tundra trucks. We strive to provide excellent customer service and we are grateful for your feedback. We appreciate your business and look forward to serving you again in the future at Byers Toyota!

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