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Byers Toyota

Delaware, OH

Overview
Employees
Reviews
Vehicles
4.6
2,521 Reviews
Byers Toyota is proud to serve all of your new and pre-owned vehicle needs! Byers Toyota is a proud member of the Byers Auto Group which has been serving central Ohio since 1897! We invite you to visit us in person, or online at byerstoyota.com! At Byers Toyota, it's our mission to provide high-quality and affordable cars, truck and SUVs to drivers throughout Delaware, Columbus and all of Central Ohio. We always go the Xtra Mile to ensure the complete satisfaction of our customers. You'll certainly enjoy the confidence that comes with a buying a car from a name you can trust! After all, that's how we've stayed in business as a family-owned and operated dealership for over 100 years! We also realize that shopping for your next car can be a stressful and time-consuming process, but we provide a pressure-free shopping experience that's unrivaled by dealerships throughout the Columbus, OH area!
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1599 Columbus Pike

Delaware, OH

43015

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Showing 2,521 reviews

August 04, 2023

Tara is the best! She's why we continue to drive over an hour for an oil change. The service department is great. More

by JUS2DFYU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gynnae Britton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tara Farmer
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Aug 07, 2023 -

Byers Toyota responded

We're thrilled to hear you had such a wonderful experience visiting Byers Toyota! We here at Byers Toyota love hearing feedback like yours, and we appreciate your willingness to drive from so far to benefit from our services. Our team understands the value of customer service and it's wonderful to know that Tara is making sure our customers are satisfied each and every time they visit. We'll be sure to pass your compliments along! It goes without saying that we look forward to seeing you back again soon for your next oil change. Thank you for choosing Byers Toyota!

August 03, 2023

Service was great, easy to schedule my appointment and service was fast . In and out less then 1 hour . Didn’t like the wait room one machine out of out and couldn’t get my cards to work on the beverage More

by melvin6499
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure who a had
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Aug 04, 2023 -

Byers Toyota responded

Thank you for your great review, it is much appreciated! We recognize how valuable your time is and we're glad that we were able to swiftly service your vehicle and that you had a great overall experience. We are sorry to hear that our wait room was not equipped with enough machines and that your cards did not work on the beverage machine. Our goal is to make each customers visit as comfortable and convenient as possible. We will be sure to take note of this feedback to ensure our wait room runs smoothly in the future. Thanks again for sharing your valuable feedback!

August 02, 2023

All of the employees are very nice and ready to answer any questions that I may have. And the service time stated is normally how long it takes! More

by red.55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gynnae Britton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 03, 2023 -

Byers Toyota responded

Thank you for taking the time to review Byers Toyota, we appreciate your feedback! We sincerely thank you for noticing the professionalism and helpfulness of our staff. This is a core principle here at Byers Toyota – excellent customer service. It's also great to hear that customers are finding our stated wait times accurate. Our goal is always to have our customers' cars serviced as efficiently as possible, and hearing that this is happening makes us happy. We'd love to have you back again in the future for all of your automotive needs!

August 02, 2023

Clean, great location, fast and efficient service. The service representative was very professional and helpful. More

by brittkc17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Hopson
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Aug 03, 2023 -

Byers Toyota responded

Thank you for taking the time to share your experience with us. It's wonderful to hear that your service visit was clean, efficient, and professional - we pride ourselves in providing first-class service; it's especially gratifying when our efforts are recognized! We take immense pride in our location and its convenience for our valued customers. We want to ensure each visit meets expectations and it looks like Byers Toyota did just that. Again, thank you for your feedback - we look forward to seeing you again!

August 01, 2023

Gynnae is always kind, friendly and throughout the service keeps me informed. She remembers me even if it’s been months. Excellent customer service st this Byers More

by tamnauman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gynnae Britton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tara Farmer
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Aug 01, 2023 -

Byers Toyota responded

Thank you so much for taking the time to review Byers Toyota and sharing your excellent experience with Gynnae. We are always striving to deliver top-tier customer service, no matter how long it’s been since our customers have visited us. It sounds like Gynnae is doing a great job of ensuring customers feel welcome and informed about their vehicle! Her positive attitude and dedication to her role are an asset to Byers Toyota. Thank you for recognizing her accomplishments!

July 31, 2023

Tried to sell me stuff I didn’t need if if if if if if if i More

by BECKYSTRIKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Pam Bishop, Tara Farmer
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Aug 01, 2023 -

Byers Toyota responded

Thanks for taking the time to share your experience with us at Byers Toyota. I'm sorry to hear your visit didn't go as well as you had hoped. Our goal is to provide all of our customers with an exceptional and transparent experience, and clearly that did not happen in your case. We're sorry for any inconvenience we may have caused you. We value customer feedback, and be assured that we will use your review to help make sure similar scenarios don't occur in the future. If there's something else we could do to improve your experience or if there's anything from our team that can be addressed, please feel free to reach out - our team is here for you!

July 29, 2023

We were in desperate need of a car they were very friendly help get us a car thanks for not giving up on us. More

by jeleieio
Recommend Dealer
Yes
Employees Worked With
Mr Gray
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Jul 31, 2023 -

Byers Toyota responded

Thank you for sharing your experience, it's greatly appreciated. We are thrilled to learn that the Byers Toyota team was able to help get you into a car that meets your specific needs. It is our absolute pleasure to assist our customers and provide the highest level of service possible. On behalf of everyone at Byers Toyota, we appreciate your business and look forward to being of assistance in the future!

July 29, 2023

Friendly, reliable, and convienient sevice. ..very professional and pleasant. Place is akways vry clean as well! More

by TonyTiger73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chelsea is awesome
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Jul 31, 2023 -

Byers Toyota responded

Thank you so much for your kind words! We strive to keep a clean, professional atmosphere where our customers can count on the highest quality service. It's been our privilege to serve your automotive needs in the past and we look forward to helping navigate whatever roads the future may bring. Our team works hard to ensure that every customer leaves here feeling happy and confident they received the best service possible. Again, thank you for taking the time to leave such a thoughtful review. We sincerely appreciate it!

July 29, 2023

I'll always bring my Sienna to Byers for service. They're professional and reliable. More

by LARRY.A.SMITH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chelsie Yost
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Jul 31, 2023 -

Byers Toyota responded

We appreciate your kind words about our stellar customer service at Byers Toyota, and are so glad you trust us with your Toyota Sienna. We pride ourselves on creating a professional and reliable experience for all of our customers, and are glad that you agree! We look forward to seeing you on your next visit. Thank you for choosing Byers Toyota!

July 27, 2023

I drove to Byers without an appointment because I discovered a nail in my sidewall tire. I didn't want to wait a day or more because I doubt the air would be maintained. Gynnae checked my car in and More

by fullertond
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gynnae Britton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 31, 2023 -

Byers Toyota responded

Thank you for the kind words! We are grateful to hear that Byers Toyota was able to quickly and safely repair your tire. Your satisfaction is our top priority, and it makes us very proud to know that Gynnae was able to provide you with such excellent service. We understand how intimidating a sudden car repair can be, so trust that no matter what situation arises, we will do our best to give you the quickest but safest solution. Thank you for choosing Byers Toyota - it was truly our pleasure servicing you!

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