Byers Toyota - Service Center

Second time for service I'm leasing a new Tacoma. Fantastic truck. Drivers sun visor kept falling off. So they put a new on and happy traveling. Service is very polite and pr I'm leasing a new Tacoma. Fantastic truck. Drivers sun visor kept falling off. So they put a new on and happy traveling. Service is very polite and professional and the service building is spotless. Great experience just as I suspected. More

Excellent as Always! The Service staff at Byers are always helpful and professional. Gynnae Britton always goes above and beyond to make sure my vehicle is always taken ca The Service staff at Byers are always helpful and professional. Gynnae Britton always goes above and beyond to make sure my vehicle is always taken care of. And that I am always informed of all services that is needed.. More

Excellent The service was quick, on time and through. All service members were very polite and friendly. I will return for all future service work on my vehic The service was quick, on time and through. All service members were very polite and friendly. I will return for all future service work on my vehicle. More

Recall and service They did a great job with the recall and the front end alignment Very nice while I was waiting for the service work. Muffins and coffee They did a great job with the recall and the front end alignment Very nice while I was waiting for the service work. Muffins and coffee More

Awesome service as usual! We took our RAV4 in because of an issue with the heater/AC and found out that a mouse had gotten inside the heater box and damaged many of the compone We took our RAV4 in because of an issue with the heater/AC and found out that a mouse had gotten inside the heater box and damaged many of the components. The cost of repair was going to be extremely high and Gynnae Britton in the service department suggested we contact our insurance carrier which I hadn't thought of. With the assistance of Pam Bishop, Gynnae quickly got the quote to the carrier who agreed to cover the repair. After receiving the parts the service tech got it all put back together quickly and now it works great. We have alway received excellent service by the staff at Byers Toyota in sales and service. When it comes to service Gynnae is always the first person I call. She is the best. More

First time with a new Advisor - he was deplorable We are 15 year customers of Byers, have bought 3 cars here, and ALWAYS do all the recommend service on our Toyota Sequoia. Our service records are st We are 15 year customers of Byers, have bought 3 cars here, and ALWAYS do all the recommend service on our Toyota Sequoia. Our service records are stellar and we've spent a lot of money in the service department with this dealership. For Service, we have always been fortunate to have either Tara or Josh as our service advisor, EXCEPT THIS TIME Tara in particular is AMAZING. Josh has since left :-(. When we called in to schedule this visit, Tara was out and we discovered Josh had left so we scheduled with a new advisor, Tony R. He scheduled the appointment OK HOWEVER, after they looked over the vehicle, Tony told us we needed service that was a whopping $400 on top of already spending $500. We thought the service he told us we needed had already been done so we asked him to check. He came back and said it had not so we told them to go ahead and do the service because we were at work and couldn't pull the service records ourselves since they were at home. We trusted Byers because in the past, we haven't had any reason to think differently. Well, as it turn out, the service HAD been done and we were left feeling taken advance of and wondering if there were ethical issues with this advisor. Additionally, we told him that we had a 10% coupon and asked him to apply it to the order. He said he would.....well, no surprise, he didn't...which made us question his motives even further. We were very frustrated and angry! Fortunately, and to Byers credit, when I called in to talk to Tara and told her our concerns, she immediately said she'd look into it and get back with me. Twenty minutes later she called and verified my concerns and immediately offered a refund on the spot. In the end, the right thing was done here or we'd be calling the owner and posting everywhere on social media. We appreciate that Byers made this right. Know that if you get Tony R was your advisor, check your bill and don't believe that you need the service because he can't be trusted. Byers can....as was validate here as again, they did the right thing, however, Tony R cannot be trusted, his follow through is supremely lacking, and he's incapable of thoroughly looking through service records! Tony R doesn't have a box below or we'd check it. More

Outstanding service. Always dependable and reliable. I appreciate the kindness and thoughtfulness Josh and Tara have extended to me over the last five years I have owned Always dependable and reliable. I appreciate the kindness and thoughtfulness Josh and Tara have extended to me over the last five years I have owned my 2013 Toyota Tundra. No other service department has touched my Tundra. I have enjoyed our relationship. Keep up the good work. More

A friendly service department Josh is like working with my son. He is friendly, knowledgeable on all the products, helpful and trustworthy. I entrusted my vehicle to Josh to do w Josh is like working with my son. He is friendly, knowledgeable on all the products, helpful and trustworthy. I entrusted my vehicle to Josh to do what needs to be done and I go have a cup of tea and a muffin. If Josh has good news or bad news he always delivers it with a smile and a solution. More

unbelieveable service staff Excellent experience. Accomodating, friendly and professional. What more can you ask for? It was free as it was under warranty! They work as a team Excellent experience. Accomodating, friendly and professional. What more can you ask for? It was free as it was under warranty! They work as a team to satisfy my particular needs which are not always easy. More

Attentive, professional customer service Tara and Daniel are awesome examples of excellent customer service. Attentive and empathetic to my needs. I am confident that I will be treated as a h Tara and Daniel are awesome examples of excellent customer service. Attentive and empathetic to my needs. I am confident that I will be treated as a human being and not a number or a service. More