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Byers Toyota - Service Center

Delaware, OH

4.5
1,307 Reviews
Call Service Center (740) 273-3998

1,307 Reviews of Byers Toyota - Service Center

Sort by
August 03, 2024

Upfront, Honestly, fair, No pressure from anyone to buy what I loved most about Byers. More

by FUSCOPAT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony in service
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Aug 05, 2024 -

Byers Toyota responded

Thank you so much for taking the time to share your experience with Byers. We are thrilled to hear that our approach was upfront, honest, and pressure-free. These values are core to our company and we are happy to know they were felt during your interaction with us. We appreciate your kind words and look forward to being of service in the future. Thank you for choosing Byers!

August 03, 2024

Great service and a comfortable lounge to wait for the work to be completed professionally. More

by perambulation11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pam Bishop
Report | Print
Aug 05, 2024 -

Byers Toyota responded

We're thrilled to hear that you had a great experience with our service at Byers, and we can't thank you enough for taking the time to share your feedback with us. It's always wonderful to receive such positive feedback about our comfortable lounge area, as well as the professionalism of our team. Thank you for trusting us with your automotive needs, and we look forward to serving you again in the future!

August 03, 2024

Tire indicator light on for over a year. Went to Byers multiple times (alignment & rotation/balances). They said each time error light would clear with few miles of driving. Never did. Took More

by DIANA26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Josh Lewis
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 05, 2024 -

Byers Toyota responded

We're happy to hear that you had a positive experience at Byers, and we appreciate the time you took to leave us a review. I'm sorry for the trouble you had with your tire indicator light. We always strive to provide accurate diagnoses and efficient repairs, so I apologize this was not the case for you. We will be passing along this feedback to our service team so they can make improvements in their process. We hope to see you again soon and regain your trust as a reliable service provider. Thanks again for choosing Byers!

July 19, 2024

The staff are always right there to greet you with a smile. Friendly, bright environment and quick in & out service. More

by PPATTERSON0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gynnae Britton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pam Bishop, Tara Farmer
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Jul 22, 2024 -

Byers Toyota responded

Thank you so much for your kind words and positive review! We are thrilled to hear that our team provided exceptional service during your visit to Byers. Our staff takes great pride in creating a warm and welcoming environment for our customers. We're also happy to hear that our quick service was able to get you in and out in a timely manner. We appreciate your feedback and look forward to seeing you again soon at Byers. Have a wonderful day!

July 06, 2024

very professional and knowledgeable and excellent personality. always ready to get your vehicle in as soon as you pull in. More

by chipps
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Butch Chipps
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gynnae Britton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tara Farmer
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Jul 08, 2024 -

Byers Toyota responded

We appreciate your kind words and feedback about your experience at our dealership. Our team makes it a priority to provide prompt, friendly and knowledgeable service to each and every customer. Thank you for recognizing our efforts, it means a lot to us! We look forward to seeing you again soon. Safe travels!

July 06, 2024

The associates are nice but when you bought ceramic coating and scratch resistant they say they’ll have someone will call you and then you hear nothing back and this is multiple times I have asked, que More

by aaronclarkb1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pam Bishop
Report | Print
Jul 09, 2024 -

Byers Toyota responded

Thank you for taking the time to leave a review, we are pleased to hear that our staff provided great service during your visit! I am sorry to hear that there was an issue with your ceramic coating and scratch resistant treatment, and that you had trouble reaching someone about it. Our goal is always to provide excellent customer service and ensure our customers are completely satisfied with their purchase. If you are still experiencing issues with your purchase or have any concerns, please do not hesitate to contact us directly. We would be happy to assist in resolving any issues and make sure you are 100% satisfied. Thank you again for choosing us for your vehicle needs and we look forward to serving you again in the future.

July 06, 2024

I purchased my Toyota Highlander in January 2023. I received one key fob and I have been waiting on the other since then. Two times at least it’s been ordered, but I’ve never been called to come and More

by annaycock
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t know names
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Jul 08, 2024 -

Byers Toyota responded

Thank you for bringing this to our attention. I apologize for the delay in receiving your key fob and for the inconvenience it has caused. Our customers' satisfaction is our top priority and we strive to provide timely and reliable service. I am sorry to hear that your experience with our service department has been less than satisfactory. Rest assured, we are working to resolve this issue as soon as possible.

June 25, 2024

Meets my schedule; does quality work and gives me options; has a military discount; doesn’t push to have everything done at once More

by vote-y
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tara Farmer
Report | Print
Jun 26, 2024 -

Byers Toyota responded

Thank you for your kind words and for choosing Byers for your home improvement needs! It's great to hear that we were able to meet your schedule and provide you with quality work. We always strive to give our customers options and are happy to offer a military discount as a small token of appreciation for their service. We understand that home improvements can be costly, which is why we never push our customers to have everything done at once. Thank you again for entrusting us with your home and we look forward to working with you in the future if the need arises.

June 20, 2024

Great service department. The advisor was very informative and willing to answer all my questions with truth and accuracy. She will be my go-to for future questions or concern More

by jokerj80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Caldwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff "Mullzie" Mull
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gynnae Britton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 25, 2024 -

Byers Toyota responded

Thank you so much for taking the time to leave a review for our service department at Byers! We are thrilled to hear that you had such a positive experience with one of our knowledgeable advisors. It's always our aim to provide truthful and accurate information to our valued customers, and we're glad that our advisor was able to do just that. We look forward to being your go-to for any future questions or concerns, as well as assisting with any of your automotive needs. Thanks again for recommending us with confidence - it truly means the world to us!

June 19, 2024

Dropped car off for warranty repair, notified of work to be done and when completed. No hassle. More

by Wildct2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony
Report | Print
Jun 21, 2024 -

Byers Toyota responded

Thank you for taking the time to review your experience with our warranty repair services, we greatly appreciate it! It brings us great joy to hear that your car was promptly taken care of and that our team notified you every step of the way. We strive to make the repair process as hassle-free as possible for our customers. Thank you again for choosing Byers and we look forward to assisting you in the future.

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