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Byers Toyota - Service Center

Delaware, OH

4.5
1,306 Reviews
Call Service Center (740) 273-3998

1,306 Reviews of Byers Toyota - Service Center

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January 17, 2024

Everything about Byers Toyota is very professional. The waiting area is always neat and clean. More

by ljgossett99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gynnae Britton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Chadwick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler "Ty" Barlow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Moloney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pam Bishop, Tara Farmer
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Jan 18, 2024 -

Byers Toyota responded

Thank you for choosing Byers Toyota and taking the time to review your experience with us! We truly appreciate your kind words about our professionalism and cleanliness. Our team takes pride in delivering top-notch service to all of our customers. We hope to see you back at Byers Toyota in the future for all of your automotive needs!

January 17, 2024

I have two Toyotas and visit two different dealerships. Byers is the best hands down! Not even close. The attention to my needs is always the primary concern. The interaction never seems to feel like a sal More

by jhamper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Garverick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Caldwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gynnae Britton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeannie McNeely
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colton Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 24, 2024 -

Byers Toyota responded

Thank you for choosing Byers Toyota, we are so grateful to hear that we are the best dealership for your Toyota needs! Our team is passionate about providing outstanding customer service and ensuring that our customers have a positive experience every time they visit. I'm glad to hear that our approach does not feel like a sales pitch and that we are able to make your interactions with us enjoyable. Thank you again for your kind words and ongoing support, we truly appreciate it.

December 30, 2023

The people I. The service center I’ve dealt with are very professional. My problem is with the second key I was not given at time of purchase. I would still not ha More

by pwest7603
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I think her name was Chelsie.
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Jan 03, 2024 -

Byers Toyota responded

Hello, we strive to provide excellent service to all of our customers and I am sorry that we did not meet your expectations. Thank you for your feedback regarding the second key, I apologize for any inconvenience this may have caused. We will address this issue with our team and work towards improving our communication and customer follow-up process. Please don't hesitate to reach out if there is anything else we can assist you with. Thank you for choosing Byers Toyota.

December 16, 2023

Always on time and reliable dealer. Best in the central Ohio area. Great for service. More

by dickey85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 21, 2023 -

Byers Toyota responded

Thank you for your glowing review! We here at Byers Toyota strive to be the best in the Central Ohio area and it is always satisfying to hear when we have been able to serve you satisfactorily. We are glad to hear that we exceeded your expectations with our service. Please don't hesitate to reach out if there is anything more we can do for you next time you visit. Thank you again for your business and your kind review!

December 12, 2023

I noticed my center cap missing two days after service. And called them Monday to notify them. More

by smoree
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tony was my advisor.
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Dec 21, 2023 -

Byers Toyota responded

Thank you for bringing this issue to our attention. We take these matters very seriously and offer sincere apologies for this concerning experience. Please do not hesitate to contact us if you have any further questions or concerns. Our team is here to ensure that your vehicle leaves in the same condition as it arrived and values your feedback. We thank you for choosing Byers Toyota and hope to welcome you back soon.

December 08, 2023

This was a very complex and detailed problem. The dash had to come out. The mechanic assigned to job did an excellent job and cleaned up after the correction was made. Everything worked perfect. More

by JKHOFFMAN28654
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ernest Meier was the Tech assigned to the job., Tara Farmer
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Dec 20, 2023 -

Byers Toyota responded

Thank you so much for taking the time to review your experience at Byers Toyota! We appreciate your recognition of our team's meticulous work on complex issues like you faced. It is invaluable feedback that we can use to elevate service and customer satisfaction levels. Our dedicated team works hard to provide excellent quality service - it is great to hear that our hard work was appreciated. We wish you many enjoyable years with your vehicle and if there is anything else we can do for you, please let us know! We look forward to welcoming you back for your next visit.

December 07, 2023

I returned Vicky’s call to set up my service and never received a call back. I had to call a few times to get ahold of her. Once I got my car in and waited for an hour and forty-five minutes I went ba More

by detfoley
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler "Ty" Barlow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Calvin Veasley
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Dec 20, 2023 -

Byers Toyota responded

Thank you for taking the time to review Byers Toyota, we apologize that your experience was not satisfactory. Your feedback is important to us and we strive to provide excellent service for all of our customers. We apologize that you were disappointed with Vicky's level of customer service and waited for 45 minutes without any updates about your car. We appreciate your patience and are sorry for the inconvenience. At Byers Toyota, we value every customer and want to make sure all are getting the best services possible. We are actively working towards improved communication standards and hope to provide a better overall experience in the future. Thank you again for reaching out with this valuable feedback.

December 06, 2023

The work quality is slipping. Communication is poor. Too many negative coincidences occurring that lead me to believe the dealership is creating service problems to generate more More

by apschesang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chelsie
Report | Print
Dec 20, 2023 -

Byers Toyota responded

Thank you for letting us know about your experience at Byers Toyota. It's not our intent to create additional repair work to generate more business, and I'm sorry that's how it felt for you. We value customer loyalty and want everyone who chooses our dealership to receive the best service possible. We are currently examining the communication between our technicians, advisors, and customers to ensure all expectations are being met and any potential issues or misunderstandings can be quickly addressed. I hope that if you give us the chance, we can show you the quality of care and repairs we strive to provide every day. Thank you for taking the time to leave your thoughtful review!

December 05, 2023

Just went in to have air in tires since alarm was on dash I went in a dealership in Kentucky for same issue last year. I never got out of the car. Air put in tires immediately. Never waited. More

by Dmayo
Recommend Dealer
Yes
Employees Worked With
Tara Farmer, Tara Farmer
Report | Print
Dec 20, 2023 -

Byers Toyota responded

Thank you for choosing Byers Toyota for your tire maintenance needs! It's great to hear that we were able to meet and exceed our high standards of customer service. We strive to make sure each of our customers receives a swift and seamless experience whenever they visit us, and we're glad we did that with you. Your positive review means a lot to us! We look forward to seeing you again soon.

December 04, 2023

Tara was friendly as all staff have been. It took a bit longer to just check air in tires but overall a positive experience. More

by sherrylynn652000
Recommend Dealer
Yes
Employees Worked With
Tara Farmer, Tara Farmer
Report | Print
Dec 21, 2023 -

Byers Toyota responded

We are so glad to hear that you had a positive experience at Byers Toyota, Tara. We strive to provide excellent customer service every visit and we’re so pleased that Tara was able to demonstrate that. We apologize for the slightly longer wait and thank you for your patience. It is our priority here to ensure that every individual leaves feeling satisfied with their experience with us. Thank you again for taking the time to review us and we look forward to having you as our guest in the future!

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