CDJR of Leesburg

Service Advisor Kobe did the best job getting repairs done in the most a timely and cost effective manner. Service technician was very thorough. done in the most a timely and cost effective manner. Service technician was very thorough. More

Everybody that I encountered were very professional and efficient, and went out of the way to help you efficient, and went out of the way to help you More

Marcus and Elias did an excellent job. The sales leader Nick Harz went out of his way to make this deal happen. It took some special attention and dealership knowledge to get this deal don The sales leader Nick Harz went out of his way to make this deal happen. It took some special attention and dealership knowledge to get this deal done. I appreciate everyone’s help. More

I was treated well and the service was as expected. However, I feel like I was taken advantage of in the pricing of the battery where I can get the same battery for $300, your fee was $434, and there's However, I feel like I was taken advantage of in the pricing of the battery where I can get the same battery for $300, your fee was $434, and there's a customer supply / disposal fee of nearly $58 that I feel like was again taking advantage of, whereas if I buy a battery retail and exchange the old one, there's no fee. This is the reason I try to avoid the dealership. More

Dealer uses false advertising. Prices will increase dramatically after you get there. They will lowball you on your trade-in and sell it for at least double. BEWARE! Prices will increase dramatically after you get there. They will lowball you on your trade-in and sell it for at least double. BEWARE! More

Honest, knowledgeable and not pushy salesmen like you would have thought! Will recommend them personally and with my new vehicle nice and shiny, people will ask about it and I won’t hesitate to share my would have thought! Will recommend them personally and with my new vehicle nice and shiny, people will ask about it and I won’t hesitate to share my experience! More

My car was towed in on Sunday. Jose called me on Monday to ask what happened. He arranged for a rental car for 5 days. Jose called me on Monday to ask what happened. He arranged for a rental car for 5 days. More

I cannot recommend this service department. I purchased my truck from this dealership, before I had even owned it for a week after taking delivery, the check engine light came on, sending it ba I purchased my truck from this dealership, before I had even owned it for a week after taking delivery, the check engine light came on, sending it back to the same service department that had already repaired it before delivery. Over multiple visits, my truck spent approximately two weeks in the service department, and I repeatedly had to call, text, or check the online service portal for updates instead of receiving proactive communication. Each time I followed up, the explanation of what was being done to my truck seemed to change or conflict with the previous repair history, leaving me with more questions than answers. After my truck had been at the dealership for another week without any proactive communication, I decided to stop by in person to check on its status. That's when I met with the service department manager. To answer my questions, the service advisor, service department manager, service technician assigned to my truck, and parts manager all gathered together and reviewed the repair history in the dealership's computer system. Even with all four employees in the same room reviewing the dealership's own records, no one could clearly explain which side of my engine had been opened or confidently explain what work had actually been performed. The repair orders, technician notes, and billed parts did not consistently align, making it impossible for me as the customer to understand the repair history of my own vehicle. As a customer, that was extremely concerning. Accurate repair documentation is not optional, especially for major engine repairs. If a dealership cannot clearly explain the repair history of a vehicle using its own records, how can a customer have confidence in the repairs that were performed? Customers shouldn't have to rely on four dealership employees trying to piece together a repair history just to understand what work was performed on their own vehicle. Clear communication, accurate technician documentation, and accountability should be standard. Unfortunately, that was not my experience. More

I arrived at 9:45 I was told the repair would take 1 to 1-1/2 hours. I told Carlos I had a 12:00 appointment. He came asked me if I wanted a ride to my appointment at 11:55. I had already missed the appoin 1-1/2 hours. I told Carlos I had a 12:00 appointment. He came asked me if I wanted a ride to my appointment at 11:55. I had already missed the appointment. It took 2-1/2 hours to fix a flat tire. More

I could not get my liftgate to adjust. No where in the manual did it say it was an option. They tried everything then keith called and checked with the manufacturer. Turns out it was an op No where in the manual did it say it was an option. They tried everything then keith called and checked with the manufacturer. Turns out it was an option my vehicle didn't have. He kept updating me and was very friendly and concerned More