CDJR of Leesburg

Last month, my husband and I drove two hours to purchase a Chrysler Pacifica that we had found online. As many know, used vehicle prices are extremely high right now. When we saw this van with lower mileage a Chrysler Pacifica that we had found online. As many know, used vehicle prices are extremely high right now. When we saw this van with lower mileage and in our price range, we immediately made an appointment to see it the next day. After arriving, we had to wait an hour and a half just to see the vehicle because it apparently hadn't been serviced or examined, although we had confirmed and made the appointment to see it the day before. This was a little annoying, but we weren't really upset. Our salesman, Dan, was apologetic and pleasant. What was upsetting was the "Leesburg advantage" and other last minute high fees that were added. I am totally aware that the dealership charges a fee and there is a cost involved with title and tax that makes the price higher than the online listed price. However, we explained we lived over 2 hours away and wouldn't utilize what is really just an overpriced cleaning service. I mean it was a good 3grand more for just this service that doesn't include much more than a carwash. We were told under no condition would they remove it. We ended up paying significantly more than we had wanted after haggling. If our primary transportation didn't have a dying engine, we probably would have walked. After being there 6 hours! (after waiting and haggling), the manager told us he would pay for our dinner (we were there until about 730 pm and still had 2 hour drive home). All we had to to is send him the receipt. Well, we were never reimbursed. An empty promise. Not even 2 weeks after purchasing the vehicle, our auxiliary battery died. I took the vehicle to a sister dealership (I was told they would honor our Leesburg Advantage and our warranty for parts) but they could not work on it because they did not carry Chrysler parts. I ended up visiting another "out of network" dealership and paying 400$ for a battery/labor that was "tested and certified." I was told by CJDR of Leesburg that they couldn't help me because this was considered "normal wear and tear." I'm sorry, but a battery on a vehicle that was "checked" and just purchased and dies 8 days later seems pretty suspect. Honestly, it really put me out. Not even just the money -I had to make two separate appointments and go without a vehicle I JUST BOUGHT for days. I had the vehicle completely looked over for fear there would be other issues. So far, so good. Although our salesman was nice, beware of the extra costs, empty promises, and they will not help you if you have an issue with a "certified" vehicle right after purchase. More

Impossible to make an appointment by phone despite several attempts. You have to drive there to make one. Once you finally manage to arrange one, the service is fine. several attempts. You have to drive there to make one. Once you finally manage to arrange one, the service is fine. More

Attendant Carlos was extremely helpful and knowledgeable with the questions I presented. I was in a customer service-related business for 45 years. He is a prime example of what customer service is all abou with the questions I presented. I was in a customer service-related business for 45 years. He is a prime example of what customer service is all about... Your company is fortunate for having him in your employee. More

My experience with Joe, Charles and Ed was a 10. Joe was my contact for the purchase for my 2023 Jeep grand Cherokee L Limited. I drove 2 hours to make this purchase and I am so glad I did. When Joe was my contact for the purchase for my 2023 Jeep grand Cherokee L Limited. I drove 2 hours to make this purchase and I am so glad I did. When you walk into the dealership you get the feeling that everyone is happy to be working there and happy to serve me. Thank you gentlemen you have a new client. See you again for the next one More

I am an original Bill Bryan customer, so I knew the service Department and would wait in the lounge which now has a lot to be desired. There were no snacks, machines out of order and favorite ice coffe service Department and would wait in the lounge which now has a lot to be desired. There were no snacks, machines out of order and favorite ice coffee machine replaced with a high tech expresó machine and the product is not good in comparison. The 2 tv on the wall were not on so people are sitting around staring into space. I got my car detailed and the broke a piece off of the seat fixture, nor was it cleaned to a level of “detail”! More

Mr. Jose Valdes is the greatest. He's very patient and competent in his job. CDJR of Leesburg is a friendly place. competent in his job. CDJR of Leesburg is a friendly place. More

Service department continues to provide excellent service. From the quick, helpful welcome to the "your vehicle is ready", the personnel keep me informed. I am relieved to know that the courtesy r service. From the quick, helpful welcome to the "your vehicle is ready", the personnel keep me informed. I am relieved to know that the courtesy ride is still available. Katie went above and beyond when I arrived in my Promaster van with a battery that I was nervous about. She wrote me up immediately and I knew I was in good hands. I have and will continue to recommend this service department. More

Did a good job, but I wish they would call me when the vans are done so I can get them on the road as fast as possible. Thank you. vans are done so I can get them on the road as fast as possible. Thank you. More

I always bring my vehicles in for service. Everyone is always so pleasant and professional. Everyone is always so pleasant and professional. More

Had to wait an hour and a half for an oil change. Poor service and poor experience. Poor service and poor experience. More