CDJR of Leesburg - Service Center

Service was quick. Which I appreciated. Just got an oil change but the tech was friendly and got everything done correctly and didn’t try to hassle me to get additional Which I appreciated. Just got an oil change but the tech was friendly and got everything done correctly and didn’t try to hassle me to get additional services done. Bought my truck new from this dealer and have only had services done through them and now sit over 100k miles. More

If I ever come to this dealership again for service it will definitely with a different service writer/advisor. Handed over my car at 8:20 for an 8:30 appt. Mwechanic texted at 9:08 with a video saying jo will definitely with a different service writer/advisor. Handed over my car at 8:20 for an 8:30 appt. Mwechanic texted at 9:08 with a video saying job (warranty replacement of driver side sun visor). 10:20 Justin called to say car was done and would bring it around in approx 30 min. Justin came into customer waiting area twice to deal with a mother and daughter about their vehicle but never acknowledged me in the very next booth. At 12:18 I called service and asked for Justin. Told he was busy so relayed that I had been at the dealership for 4 hours and wanted to know what was going on. Justin suddenly appeared. As I heatedly told Justin how unhappy, disappointed, and angry about the whole situation he kept insinuating that I needed to come to the service area to inquire about why I had been waiting so long. I said if(he claims he did)come to the customer waiting area and couldn't find me (hard to believe) he should have returned in a reasonable of time to check again. If I was outside wandering around (as Justin suggested I might have been because sometimes customer do that) at 90+ degrees it would not have been long, however I never left the customer waiting area. As I was making my points Justin would continually interrupt with how I was incorrect. I finally had to ask him to please shut up and let me finish points. When checking in @ 8:20 Justin advised me of a safety recall on my vehicle, I really hesitate to use your dealership again. More

I pulled in and was greeted by Jose Valdez. He shook my hand. Then I told him I just moved to the The Villages. He asked what zip code. He knows his zip codes. Then I was directed to the lounge He shook my hand. Then I told him I just moved to the The Villages. He asked what zip code. He knows his zip codes. Then I was directed to the lounge, WOW! Impressed. The. I received a video from my tech, Very Impressed!! Then I went o collect my car and pay my bill. I knew there were some deals and Jose got me a good one. This is my fifth mini van. Started with a 96 Grand Caravan, then a 2092 Grand Caravan, then a 2012 Town and Country. Then a 2020 Pacifica Hybrid, and now a 2023 Pacifica Hybrid. 2020 was a lemon. My dealer in Glenwood Springs who was a 1/2 hour away was awful. People in my area would drive 2 hours to the Grand Junction Dealership because they cared about you. I get that feeling here already. And it’s 6 miles away!! 🍾🎉🎈🎊. Very Happy. More

Poor communication skills, they left my truck in the back lot while the service person Jose went on vacation, when I called the other employees Juan and Carlos just lied and told me the repairs were being do lot while the service person Jose went on vacation, when I called the other employees Juan and Carlos just lied and told me the repairs were being done and would be completed by Monday on Tuesday they still had not done any repairs 4 days later, after 2and a half weeks they started the repairs which only took 3 day this visit took 3 weeks due to all the lies and the service advisor Jose going on vacation and leaving my vehicle in the back lot More

Kobe was great. My jeep was very dirty on the leather and stearing wheel. Disappointing! My jeep was very dirty on the leather and stearing wheel. Disappointing! More

The Service Department and Staff very professional and personable. The service agent and staff was very accommodating. The Technician Tim was very precise with his evaluation video. Overall, I was very p personable. The service agent and staff was very accommodating. The Technician Tim was very precise with his evaluation video. Overall, I was very pleased. More

Service was great. Justin took care of every thing in speedy fashion. Also, the video inspection will be very helpful for future maintenance. Good Job ‼️👍 Justin took care of every thing in speedy fashion. Also, the video inspection will be very helpful for future maintenance. Good Job ‼️👍 More

This was my first time having my vehicle serviced at CDJR and they did a wonderful job of keeping us informed throughout the process. Thank you! and they did a wonderful job of keeping us informed throughout the process. Thank you! More

Work was done on time and was kept advised on the progress. I would recommend this dealership for service. progress. I would recommend this dealership for service. More

Service dept very friendly and helpful Katie is very nice and personable she answered all my questions and kept me informed on my vehicle and personable she answered all my questions and kept me informed on my vehicle More