CMA's Colonial Chevrolet
Chester, VA
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I have a routine 60K mile service. I bought the truck at Heritage and have hed all the services done there. They are alway friendly, efficient, and thorough. Heritage and have hed all the services done there. They are alway friendly, efficient, and thorough. More
Service at Heritage is the best. Their service dept does everything possible to make me happy. I would not go anywhere else!!! I love the Chevrolet products and even though I purchased a Dodge Caravan Mini- everything possible to make me happy. I would not go anywhere else!!! I love the Chevrolet products and even though I purchased a Dodge Caravan Mini-Van a couple of years ago; before I bought it; I made sure the Heritage service dept could always service it. More
I have had nothing but wonderful experiences with Heritage Chevrolet's service department. Jessie is usually my service advisor and she is awesome! The staff is always friendly and answers all my q Heritage Chevrolet's service department. Jessie is usually my service advisor and she is awesome! The staff is always friendly and answers all my questions or concerns in a very thorough manner. I started taking my GM truck there about two years ago for all service needs and I will not my vehicle anywhere else. I trust Heritage and their staff - they are a model for other dealers as to what customer service should be. More
Recently I went to Heritage Chevrolet in hopes of buying Recently I went to Heritage Chevrolet in hopes of buying a Chevrolet Avalanche or a Silverado. I researched Heritage on the internet and discovered t Recently I went to Heritage Chevrolet in hopes of buying a Chevrolet Avalanche or a Silverado. I researched Heritage on the internet and discovered that they had a number of vehicles in stock that fit my search. I was immediately called by Josh Friedman and he began the process of the purchase of my vehicle. I went to the dealership and feel in love with the Silverado even though I owned an Avalanche. We worked out a deal on a vehicle that was on another car lot and with the help of Daniel Hernandez and John Armentrout came to a reasonable price that appeased my Credit Union and I. One slight problem though, the price was wrong. It seemed I had been offered discounts that were not availiable to the particular vehicle I was interested in purchasing. I went home with a purchase agreement a recieved a call stating that the deal was unable to be completed due to the inaccuraccy of the price quoted. A day later I recievevd a calll from Tom O'Toole who stated that the mistake was made on behalf of the dealership and that they would honor the discounts already presented. Needless to say I purchased the Silverado and I am thouroughly enjoying it. In a time where big businesses are all about making a dollar it was great to know that Heritage Chevrolet is about doing whats right. If anyone is looking for a vehicle and wants a honest sales team Heritage is the place to go. They truly earned their bow!!!!! More
This was probably the best new car buying experience I have ever gone through. I worked with John A. in internet sales with a TrueCar.com offer that was excellent! I had to order my 'vette from the factor have ever gone through. I worked with John A. in internet sales with a TrueCar.com offer that was excellent! I had to order my 'vette from the factory. But, while it was a difficult wait, I got the car I wanted. John was very helpful and pleasant throughout the time and I drove away the other day with a brand new Corvette. Thank you for making it such a pleasant experience! More
Ms. Orpiano in the Service department is outstanbding, very helpful and takes care all of my needs with my vehicle. The technical staff dose an outstanding job as well. I take my vehicle no other place bu very helpful and takes care all of my needs with my vehicle. The technical staff dose an outstanding job as well. I take my vehicle no other place but Heritage. For the last 10 years all my vehicle have been purchased from Heritage. Thanks to the all! Have a safe and happy holiday! Robert Williams More
Heritage Service team is great. I have taken my truck there for about two years for service and their work has been nothing less than superior. there for about two years for service and their work has been nothing less than superior. More
This entire experience was positive from my initial Internet contact, locating the vehicle we needed, honesty of salesman, experience with finance department, to the delivery of the vehicle, and trade Internet contact, locating the vehicle we needed, honesty of salesman, experience with finance department, to the delivery of the vehicle, and trade of our vehicle. I would definitely use Josh for any further needs in the future and recommend him to friends and family. He was very thorough. In fact, my husband commented, no salesman had been that detailed when he picked up the vehicle. Toni and Wayne Adams. More
Showed up on service doorstep first thing Friday morning with numerous issues on trip from Florida to Baltimore. Was greeted before 7 am (hard working Donnie), told would work me into schedule although it with numerous issues on trip from Florida to Baltimore. Was greeted before 7 am (hard working Donnie), told would work me into schedule although it was full. Started diagnostics at 8:10 am! Faulty fuel pump was replaced (fortunately warrany covered it). Estimate at 9 am was for noon completion, and I drove away at 12:15. EVERYONE said hello as they walked by during the morning. The mechanic answered and explained all my questions. Service manager checked in with me about every half hour with a progress report. I can't imagine getting better service, and they knew I was just passing through. I HIGHLY RECOMMEND their service department. Very fortunate to have made their aquaintance, especially under my circumstances. Thanks to all! More
Mr. Donnie Foster is certainly an asset to Heritage Chevrolet and to the General Motors name and on many recent occasions has ensured that my service needs were addressed completely. Mr. Foster wa Chevrolet and to the General Motors name and on many recent occasions has ensured that my service needs were addressed completely. Mr. Foster was attentive to the concerns I have had with my 2007 Suburban, and in addition to addressing the issues correctly the first time, he took the time to follow up with me to make sure I was satisfied with the work. On a subsequent visit, he was extremely responsive to my family’s need to have our vehicle repaired quickly so we could still drive to our vacation spot – even when it meant ordering parts and repairing the car the next day! It’s not often you also receive the attention to detail, can-do attitude and excellent customer service that I have experienced at Heritage Chevrolet. More