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Cadillac of Norwood - Service Center

Norwood, MA

4.7
109 Reviews
Call Service Center (781) 762-5900

110 Reviews of Cadillac of Norwood - Service Center

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September 10, 2025

Exceptional service from the moment I walked into the service department. Paul Treseler the service advisor is friendly, knowledgeable, and courteous. More

by HADGE811
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Gomes
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Touma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Treseler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Fernandes
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Donovan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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September 07, 2025

Service was excellent, timing was just what service had told me. Loved that my car was washed and vacuumed . More

by SKYDAN23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Donovan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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September 05, 2025

great communication and fast service. i highly recommend this dealership. quick turnaround and expertly done More

by FWS187
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Touma
5.0
This rating includes all reviews, with more weight given to recent reviews.
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September 04, 2025

Great service from George. He is a reflection of Norwood Cadillac. Recommendations all around.for both George and Norwood Cadillac. More

by msss140
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Touma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 04, 2025 -

Cadillac of Norwood responded

Thank you so much for your kind words and thoughtful review! We're not at all surprised to hear that George provided you with such great service - he truly is a valued member of our team and takes pride in representing Cadillac of Norwood with professionalism and care. Your recommendation means a lot to us, and we’re grateful for the opportunity to serve you. We look forward to welcoming you back in the future!

September 04, 2025

I came from Matria and ran him to Norwood Cadillac first of all because you have the selection of cars like no one has and Frank the salesman was awesome and the service department is far ahead of everybody More

by jjcfish
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Treseler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Fernandes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Donovan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
August 27, 2025

Norwood Cadillac always takes care of me. They always treat me well. A job well done! More

by RAROCHELEAU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Touma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 28, 2025 -

Cadillac of Norwood responded

Thank you for your continued support! We're so glad to hear that you always feel well taken care of. Your loyalty means a lot to us, and we truly appreciate your kind words. We'll be here whenever you need us - thanks again for the great feedback!

August 27, 2025

Excellent customer service. The ding guy was great! Mike X and the team at C of N are awesome. More

by BWASHBURNE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Treseler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Fernandes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 28, 2025 -

Cadillac of Norwood responded

Happy to hear you had an excellent experience with our team. Mike X and everyone at Cadillac of Norwood. We truly appreciate your feedback - and we'll be sure to let the ding guy know he made a great impression too! If there's anything else we can do for you, we're always here to help. Enjoy the ride!

August 27, 2025

Cadillac of Norwood provides excellent service with top-shelf professionals. The facility is well designed and enjoyable to wait for service and very comfortable. More

by SHEIKABABIN07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Treseler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 28, 2025 -

Cadillac of Norwood responded

Thank you for the wonderful feedback! We're happy to hear that you enjoyed your experience at Cadillac of Norwood, from our top-shelf team to the comfort of our facility. Providing excellent service in a welcoming environment is always our goal, and we're glad it shows. We truly appreciate your support and look forward to seeing you again!

Sep 02, 2025 -

Cadillac of Norwood responded

Thank you for the fantastic review! We're honored to hear you consider our team “top-shelf professionals” - that means a great deal to all of us. We’ve put a lot of thought into making our facility comfortable and welcoming, so it’s wonderful to know you enjoyed your time with us while waiting for service. We truly appreciate your support and look forward to serving you again soon!

August 26, 2025

All was great but for the fact that I needed to rent a car from Enterprise because of unexpected need to wait for hours because of unexpected needed repairs. Would have been happier if you provided loners More

by JF3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Donovan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 03, 2025 -

Cadillac of Norwood responded

Thank you for sharing your experience with us. We're glad to hear that overall things went well, but we truly understand how inconvenient the unexpected wait and need to rent a car must have been. Please know that we do offer loaner vehicles; however, in this case, they were all reserved at the time of your visit. We certainly understand how frustrating that can be, especially when unplanned repairs arise. Your feedback is incredibly valuable, and we’ll be reviewing our loaner availability and communication to see how we can improve in situations like this. We appreciate your understanding and your continued trust in us. If there’s anything we can do to assist you further, please don’t hesitate to reach out.

August 20, 2025

Paul and the entire crew at Norwood Cadillac were very very professional in dealing with my car David More

by tigerford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Touma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Treseler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 03, 2025 -

Cadillac of Norwood responded

Thank you for taking the time to share your feedback. We're pleased to hear that you found our team professional in handling your vehicle. Providing a respectful and seamless experience is always our goal, and we're glad we delivered on that for you. We appreciate your trust and look forward to serving you again in the future.

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