Jeff Donovan

Cadillac of Norwood responded

Thank you for taking the time to share your experience with our service team! We’re glad to hear you appreciated the clear communication and honest approach from our staff. Providing transparent recommendations without unnecessary upselling is very important to us. We’re also happy you enjoyed our clean and comfortable environment. Thank you for choosing us for your Cadillac service needs, and we look forward to seeing you again in the future!

Cadillac of Norwood responded

Thank you so much for your continued trust and loyalty! We truly appreciate you choosing Cadillac of Norwood time and time again. It means a lot to hear that our team consistently goes above and beyond to provide you with a great experience. We look forward to helping you with your future vehicle needs!

Cadillac of Norwood responded

Thank you so much for the kind words! We’re glad to hear you had a great experience from check in to pickup, and that your car is looking like new again. We truly appreciate your support and look forward to taking care of your vehicle again in the future!

Cadillac of Norwood responded

Thank you for sharing your experience with us! We know how frustrating electronic issues can be, so we’re glad our service team was able to keep you informed throughout the process and make things a bit easier with a rental vehicle. We truly appreciate your patience while we completed the work, and we’re happy to hear it was as positive an experience as possible. If you ever need anything in the future, we’re here to help! Thanks again for your trust in us!

Cadillac of Norwood responded

Thank you for your feedback - we understand that a 3-hour wait can feel long, and we appreciate you sharing your experience. We’re glad you were able to enjoy coffee and water, and we hear you on the snacks. Snacks will be available for your next visit to make your time with us more comfortable. Thank you again, and we look forward to seeing you next time!

Cadillac of Norwood responded

Thank you so much! It means a lot to hear that your experience felt welcoming and personal because that’s exactly what we work so hard for. Shea and the team will truly appreciate the shoutout. We’re so glad we could help make your purchase memorable. Enjoy your new vehicle, and thank you again, Darlingtons!

Cadillac of Norwood responded

Thank you for the amazing feedback! We’re so glad to hear you had such a positive experience with our team. Providing world-class customer service is our goal every day, and your kind words mean a lot to us. We truly appreciate your support and look forward to seeing you again!

Cadillac of Norwood responded

Thank you for sharing your feedback! We’re glad to hear such positive things about Paul. His knowledge and professionalism are a big part of what makes our service experience strong, and it’s great to know his guidance and pleasant approach have made an impact on your visits. We truly appreciate your continued trust and look forward to taking care of your vehicle again in the future!

Cadillac of Norwood responded

Thank you for your kind feedback! We’re very glad to hear that you consistently find our dealership clean, organized, and professional, and that our service and sales teams have delivered a great experience for you. Doing the job right the first time is always our goal, so it’s wonderful to know that’s been your experience. We truly appreciate your continued trust and look forward to seeing you again!