California Motors Direct - Santa Ana

We put a deposit on the Xterra but it would not pass smog. There was an extreme lack of communication and follow up on the part of the dealership to communicate the status of the repairs to allow the ve smog. There was an extreme lack of communication and follow up on the part of the dealership to communicate the status of the repairs to allow the vehicle to pass smog. We were frequently told that our sales person would call us back with the status - he never did. We had to go to the dealership several times to find out the status of the repairs. In other instances, we were on hold for close to an hour waiting for a status update - only to be disconnected. Finally, after over 3 weeks of this painful- like pulling teeth for information process - and still no car - we requested a refund of our deposit. The refund was granted without pushback. I will also note that this dealership adds a $900 theft insurance policy to all sales prices whether you need additional insurance or not…so add an additional ~ $1,000 to the advertised price of the vehicle. More

We were communicating with Brandon M. My daughter emailed him to schedule a test drive, no response. She emailed again, no response. I emailed him, no response. My daughter called 3 times, “he’s busy”. I end him to schedule a test drive, no response. She emailed again, no response. I emailed him, no response. My daughter called 3 times, “he’s busy”. I ended up calling another sales person Andres R. He said he would send me a link to their inventory…..didn’t receive anything. He ended up texting the next day and apologized. He got the phones numbers mixed up. As for Brandon M, If you don’t want to help a college student find a reliable car then just say so. Don’t waste our time and don’t bother sending potential buyers an email that tries to convince the consumer that you want to help. Total B.S. More

First time bought a car got help from andres thanks for the great new car and service💯 the great new car and service💯 More

I have purchased my fourth vehicle from this dealership and have recommended to many friends & family members to California Motors Direct if they are in the market for a car! and have recommended to many friends & family members to California Motors Direct if they are in the market for a car! More

Attempted to buy car from out of state. I agreed to their demand that I show up in person to pay for the car and then have it shipped out of state to avoid CA sales tax. I bought a plane ticket to CA, and fr demand that I show up in person to pay for the car and then have it shipped out of state to avoid CA sales tax. I bought a plane ticket to CA, and from that point onward, Louis the sales rep stopped returning calls although he would text incomplete answers after delays of hours. I estimate I used about 15 minutes total of his time. Two days before my flight to CA I inquired and was told that the car was missing a fob. I was told it was my problem, and the dealership would neither replace the missing part or compensate me to replace the part myself. I canceled the order. Caveat emptor. Prices are higher than market, and their communication and sales tactics leave a lot to be desired. Expect them to withhold important information to the consumer unless directly asked, and to ignore you the moment they think you are a captured customer. On the flip side, their website has more car information than others. Just don't expect them to be forthcoming about car deficiencies. More

Can't recommend strongly enough to not buy a car here. I bought a 2017 Chevy Bolt and after being told a charger for my new car would be put in the back, I arrived home to find that there was no charger in bought a 2017 Chevy Bolt and after being told a charger for my new car would be put in the back, I arrived home to find that there was no charger in the back. No big deal. I reached out to my sales person and said "Hey looks like you forgot to give a charger like we talked about, could you please have one shipped to me?" and he told me that he did not forget, but that they were all out of chargers. It was Saturday and he said he'd try to have one shipped out on Sunday or Monday at the latest. I drove up from San Diego to save a few hundred bucks. I didn't hear from him on Sunday, on Monday he did answer my call. I called the dealer and was accidentally hung up on, then transferred to services which went to voicemail, and then I talked with services and the guy was basically like "Well this isn't really my job, I can get the charger but your salesperson will need to ship it out". Apparently my salesperson had the day off. The next day I was told by my salesperson that he could "check and see if he could get an update". Another day passed and I checked in again, increasingly frustrated, I was told: "The charger has been shipped from what I've been told but I'm not sure when you would receive it". No tracking number. It's been a week since then and no charger. Remember, this is a fully electric car - so my new car is completely useless and I'm having to Uber around or eek out driving to a charging station to get a few miles of charging in. I just bought one online and gave up. This is the xxxx that gives used cars sales people the terrible reputation that they have. Give your business to someone else that will treat you like a human being. More

Awesome establishment it’s encouraging to know that such a caliber of qualified men and women provide the community with such professional poise and commitment a caliber of qualified men and women provide the community with such professional poise and commitment More

Been waiting on management to get back to me for about a year! Biggest Scam place ever . Sold me a vehicle that had extensive structural damage that was not disclosed CMD took my car back to fix it “under year! Biggest Scam place ever . Sold me a vehicle that had extensive structural damage that was not disclosed CMD took my car back to fix it “under warranty “ had my car for 7 months while I was still actively paying on it .. turns out they never fixed anything I as even told it was at a Chevy dealer getting fixed just for me to get the paper work and find out that was a lie... I Would love to just talk to Arnold and work this out but I’m starting to think he isn’t a real person and I’m getting the run around for the fun of it . BUT I WILL BE HEARD.! More

This was the worst purchasing experience I ever had. The worst. I was sold a car that didn't have an important charging feature I thought was standard, and when I called to ask my sales rep Matt what I coul worst. I was sold a car that didn't have an important charging feature I thought was standard, and when I called to ask my sales rep Matt what I could do, he was beyond unhelpful. He was rude. He wouldn't even answer my calls. The best he could do was to take back the car I had purchased days ago but for $1,500 less than he sold it to me! Making a profit on misinformation he gave me. Exhausted, I finally decided to drop the whole issue and just get the extra key he promised came with the vehicle, only to be told that no, there was no extra key. No big thing that he told me there was. His managers were no help. I should have checked the reviews before buying here. They all say similar things. These guys are crooks. DO NOT PURCHASE FROM THIS BUSINESS!!!! More

I want a refund for these warranties I was flat out lied to and manipulated into purchasing by being told the price of the vehicle would be a lot higher if I didn't get these. My monthly payment was already to and manipulated into purchasing by being told the price of the vehicle would be a lot higher if I didn't get these. My monthly payment was already calculated before I sat down in the chair because they had already factored in these "OPTIONAL" add ons. Payment packing is what this is called and if Michael the Salesman or Arnold the Manager (he must have one name like Madonna) don't call me back to say the cancellation forms are there for me to sign I am reporting this company to the State Attorney General. That is who provides enforcement to protect the consumer against such practices. I went to buy a car priced at $8995 and put $1500 down - I get that there are taxes etc.. to pay. But, they got me good, I am going to be spending two and a half to three years paying monthly to pad their pockets with their xx warranties before I even touch paying off the car. By the end of my loan, my total cost to finance $7500 plus taxes will be $19,000. This is for a car that has apparently already been in two accidents and may have suspension issues - but yes they will gloss over that part. So buyer beware - you DO NOT have to purchase these optional warranties because the lender is saying it is necessary for you to do so so they can protect your investment. And don't be rushed as they flip you through signing paperwork. So I'm waiting for somebody to call me back SOON to let me know those papers which I can cancel are ready for me to sign because I am not falling into we will keep you waiting for our whole work shift trick and then not give me the papers or have me sign them and then find a reason not to send them in. This is a royal pain in the butt, any decent company would not make it so difficult to cancel. They have the nerve to try and make me wait through three payments before I cancel. NO - why would I get a pro-rated refund, I'm not paying for your dishonesty. If I don't hear back by Monday - then I am contacting the State Attorney General. More