Camelback Toyota

Paloma was a great help into finding my mom a new car for her price range! 💗💗 she’s so great. her price range! 💗💗 she’s so great. More

UNETHICAL DEALERSHIP – Avoid at all cost Believe the bad reviews. They just want money pushing services & add-on’s that are not needed and don’t take ownership of their work. They damaged my vehicle during reviews. They just want money pushing services & add-on’s that are not needed and don’t take ownership of their work. They damaged my vehicle during last service visit and refuse to reimburse me $800 for the cost to repair. The way they have handled what should have been a very easy situation to rectify has proven that they do not care about their customers. They could have offered me a credit towards future services and that would have solved the problem immediately but instead they chose to give me the runaround right off the bat. I have had all maintenance done on my 2020 Rav4 at Camelback Toyota for the past 3 years since I purchased certified used with 10,000 miles. Car now has 50,000 miles so they have done 7 of the 9 lifetime oil changes it has had along with some other recommended services. The last oil change they did, they over torqued the oil drain plug stripping it so when I brought my vehicle in 5,000 miles later to a different Toyota dealership the plug was able to be removed but not replaced causing me to need a whole new oil pan. I tried reaching out immediately to Camelback Toyota and could not get a hold of anyone. My vehicle was on the lift with no oil and unable to drive. I was waiting to see if Camelback would want to have my vehicle towed there to fix it themselves but the service manager would not return my calls. After 5 days of paying for a rental car I decided to have it repaired where it was. For the last 2.5 months I have been trying to get reimbursed by them $630 for the oil pan and $125 for the rental car. I finally spoke with Service Manager Damian and he told me if I had brought it back they would have coded a claim for my platinum warranty to cover it. I reached out to warranty and they said they would not cover and that the dealership is responsible to fix. They transferred me to Toyota Brand Engagement for help who then contacted Camelback General Manger, Service Manager and Customer Service managers on my behalf. None of them reached out to me but lied to brand engagement saying they had. Damian is now ghosting me, not returning messages I leave, the operator lied to me and said he did not have a voicemail to transfer me to even though I was previously transferred to his voice mail. Brand engagement escalated my case and reached out to Camelback again. I finally got to speak with Jimmy Oh who gaslit me saying it could not have been their fault as they have special equipment that torques to spec but if I would have had it towed there they would have fixed it. I told him I would have if anyone called me back but could not keep paying rental car fees. He offered me $400 but I refused as they should take full responsibility since their technician screwed up. I asked him to call the other dealership since he is adamant they are to blame. He said he would but never did. I reached out to the service advisor there and confirmed they never heard from Jimmy. Called Brand Engagement again and was told they were standing by the dealership and couldn’t help me any further. I asked to speak to a manager and they said one was not available but they would have them call me back. Never heard from them again either. Unrelated or maybe not. At the last maintenance visit Camelback did (when they screwed up the oil pan) it was also time to do service on the Hybrid battery. Ever since then I have noticed my MPG has gone from 36.4 down to 32.4. That’s a 4 MPG drop in only 6 months. I am inclined to wonder now if something was not done right with that. The 3 years I have owned this vehicle I have maintained 36-38 MPG even during summer when I am running A/C to cool the car off before driving. I am going to have the other dealer service it at my next visit to make sure everything is good and see if my MPG starts going back up. Maybe it is a blessing in disguise that I did not take it back for Camelback to fix the oil pan as who knows what other damage they More

My husband and I had an excellent experience working with Estrella “Star” yesterday at Camelback Toyota. She was personable, knowledgeable, and professional. She went above and beyond to help us find the Estrella “Star” yesterday at Camelback Toyota. She was personable, knowledgeable, and professional. She went above and beyond to help us find the right vehicle. She did everything with patience and a smile! We have always had a good experience working with this dealership. More

I had an extremely disappointing experience with Camelback Toyota. Their service advisor, Tyler, gave us misleading information about repair costs and financing. We were told multiple times the upfr Camelback Toyota. Their service advisor, Tyler, gave us misleading information about repair costs and financing. We were told multiple times the upfront payment would be $200–$250, but after repairs were done, we were suddenly asked to pay nearly $1,000. I was also made to sign electronic documents without being shown any paperwork — and I’m not even the legal owner of the vehicle. On top of that, we were charged $44 for a loaner car that was promised to be free. We were left at the dealership for hours under emotional stress, with our vehicle being held. This was unprofessional and unacceptable. I hope management seriously reviews how this was handled. More

Terrible customer service, laughed in my face. I waited 5 weeks to reserve a vehicle being built. They tried to add 3k in dealer add ons without any explanation. I wanted none of the add ons. He t I waited 5 weeks to reserve a vehicle being built. They tried to add 3k in dealer add ons without any explanation. I wanted none of the add ons. He told me that it wasn’t in his best interest to sell me the car because he would make more money if I didn’t reserve the vehicle. I will never purchase from Camelback Toyota. I will post on social media and tell everyone I know to never purchase at this dealership. Total rip off. More

We have purchased 3 cars from Camelback and have always loved their professionalism and friendliness. We had a great car buying experience recently with Melanie Kranz and highly recommend her. She was extr loved their professionalism and friendliness. We had a great car buying experience recently with Melanie Kranz and highly recommend her. She was extremely patient with us as she helped us find the right car. Highly recommend Camelback Toyota and Melanie! More

Would not recommend. I purchased a used vehicle knowing the side mirror had to be replaced. It took nearly 3 months to get the replacement done. I had to consistently cal I purchased a used vehicle knowing the side mirror had to be replaced. It took nearly 3 months to get the replacement done. I had to consistently call Andre in the service department to follow up. He was not proactive and indifferent. At one point he asked me to send him a photo of the piece that needed to be replaced. I did (even though the dealership should have had that on record since they sold the car..). He had me bring the car in the get the part replaced but upon arriving, said he actually didn’t have the right part. It created an extra trip and was a waste of time. I will not use camelback Toyota for service in the future More

Been a loyal Toyota owner since 2006 (still own the 2006 Tacoma) (this is our fourth one / third hybrid) Toyota truly stands behind their cars that’s why we’ve been with this so long.. This current purcha Tacoma) (this is our fourth one / third hybrid) Toyota truly stands behind their cars that’s why we’ve been with this so long.. This current purchase Camelback Toyota truly went above and beyond to earn our business purchasing of a fully loaded 2025 Rav4... Selection s amazing and make the buying experience very simple.. No wonder they sell 1,000 a month.. Even when new day check-in’s to see how we’re doing.. Amazing... Great job Camelback..! More