Camelback Toyota

La persona que me atendió fue muy amable y comunicativa conmigo buen precio y buen service conmigo buen precio y buen service More

Insult upon injury-high price for maintenance and charged an extra 3% when paid by credit card! an extra 3% when paid by credit card! More

I would give zero stars if I could. I have issues every time I need something done. I have to repeatedly call and leave messages for warranty services I have to use only through thier d I have issues every time I need something done. I have to repeatedly call and leave messages for warranty services I have to use only through thier dealership that go un answered. I absolutely despise coming here for anything. I am currently here for minor stains so I am having the Zack tek interior claim being processed. It's been over 4 hours!!! I could have had the whole car detailed quicker than that! Purchase extended warranties at your own risk!!!! This is not the first time of a extended wait either it's every time. More

A repeat customer at Camelback, my experience buying a new 2023 4Runner on Oct 30, 2023, was disappointing. I felt very little customer service or attention to detail and definitely did not feel like a va new 2023 4Runner on Oct 30, 2023, was disappointing. I felt very little customer service or attention to detail and definitely did not feel like a valued, repeat customer. I no longer trust Camelback Toyota. Whether true or not, my perception was that I had to be on my guard to keep from getting scammed. I experienced numerous communication problems before and after the sale. I paid with personal check and learned later that this would create much more time, paperwork, confusion and delay. We had no intention of buying any warranty products – but felt forced to go thru the presentation in order to complete the sales transaction with a Finance Manager. It was a pain and we felt like we had to be on our guard not to be tricked into something. The registration and title process explanation was confusing and we discovered later that he had checked the wrong box on the registration application saying that we did not want credit for the unused time on our old registration. Had to call MVD and take care of it myself later. When preparing the transaction detail, it was very confusing. This may have all been legit but it felt deceitful, like slight-of-hand stuff. Like he was trying to pull something to sell a warranty product. Felt slimy! After getting home I opened an envelope given to us with our credit check results and found a mysterious charge receipt for $5,000? I didn’t recognize the account number but this was very concerning to me and I wondered if I’d been scammed somehow? I texted the manager the next morning but didn’t hear back until late afternoon the next day. He apologized for handing us the wrong receipt and that he would forward the correct receipt. Not received until 5 days later. I was aware of the Zaktek paint protection being part of the deal and it was mentioned after my purchase offer was accepted. Then I learned that I would have to return to Camelback Toyota every 6-months to get a new application – for 3 years? I live in Tucson and do not want to drive up for that every 6-months. That would be considerable time and mileage. After thinking about it, this felt like simply a ploy to get people to use Camelback service every 6 months. Feels like a way to make you think you’re getting an extra $500 perk. I read that you can do a similar treatment yourself for pennies on the dollar. I was promised a full tank of gas which we didn't get. I noticed as we were leaving town that it was only 1/2 full. Again, did not make me feel like a valued customer. Mistake, or Camelback hoping we wouldn’t notice? When back at home I found the “2023 Vehicle Delivery Checklist” in the glove box. I’m wondering why this wasn’t mentioned and completed at the dealer before we left? We stopped nowhere on the way home. Upon arriving I found a noticeable abrasion of some kind on the hood (approx. 3 inches). After complaining about it, Camelback never got back to me about correcting the problem. Turned out to be some kind of glue and scratches. Took care of it at a local shop on my own. I’ve was very disappointed that it took 29 hours to get a response to my first email questions - a couple not until 5 days later and I was stressed about that mystery receipt for $5,000, wondering what was going on? It took 6 days to receive my paperwork and detailed receipt showing everything included with the purchase? I had to ask twice. My purchase check cleared the bank the day after the purchase (Oct 31). Camelback refunded the Zaktek and gas, but I was hoping they would offer some additional compensation for the hassles and screwups. After my initial complaint I got an email from the “Customer Relations Manager”, then two unanswered. We played phone tag for a bit then she stopped responding. She had told me earlier that, “I will do my best to make myself available to speak with you.” Guess that means never? Planning to buy a Corolla soon, but not from Camelback! More

Very professional personel, they meet your expectations and help you all the way with every question and doubt you have. and help you all the way with every question and doubt you have. More

The sales person Sam was awesome and helped us out with the vehicle we wanted the vehicle we wanted More

JJ was amazing. I had just left work and just wanted to look at a truck I had viewed online to possible get for my daughter. It had been a long day in the OR and I d I had just left work and just wanted to look at a truck I had viewed online to possible get for my daughter. It had been a long day in the OR and I did not want to be bothered with a salesman. I tried to sneak around as to not be bothered until I had decided yes or no. By chance “The Player,” came walking by on his way to do something. He was so kind and did not make me feel pressured at all. His charismatic personality had me laughing and smiling not the normal experience at all. I ended up having to leave to go back to work and he was so sweet to allow me the opportunity to come back the following day with my daughter to make this happen. My daughter and I returned the following day and he was nothing short of absolutely amazing. When my daughter saw the truck she cried happy tears. JJ again went above and beyond when he sat in the truck with her and set her phone and the radio up despite it sprinkling outside. To follow all this up he hooked us up with the perfect finance lady, Ms. Jazmin. She was the icing on the cake. She chatted with daughter about all the fashion and make up trends. Making this overall the perfect experience for my daughters first financial purchase. I can’t thank JJ and Jazmin enough. More