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Camelback Toyota

Phoenix, AZ

Overview
Employees
Reviews
Vehicles
4.6
5,394 Reviews
Since 1988, Camelback Toyota has been a top Toyota dealership in Phoenix. Located in the heart of the Valley, Camelback Toyota has a reputation for providing above and beyond customer service that keeps our neighbors coming back year after year.
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1550 East Camelback Road

Phoenix, AZ

85014

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Showing 5,394 reviews

October 15, 2024

Service rep. was very pleasant and professional. All the work I wanted done was completed. More

by linasusi
Recommend Dealer
Yes
Employees Worked With
Brandon
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October 15, 2024

Cameron was great. First time I got someone that didn't xxxxxxxx me like everyone i have delt with in the past More

by Nascar48
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron
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Oct 15, 2024 -

Camelback Toyota responded

We're thrilled to hear that Cameron provided you with a refreshing experience. We always strive to deliver genuine service, and it’s great to know we hit the mark with you! Looking forward to serving you again soon.

October 15, 2024

To long of a wait for oil change 3& 1/2 hours almost 4 hours. More

by birdhouse210
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
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Oct 16, 2024 -

Camelback Toyota responded

A 3½-hour wait is definitely longer than expected, and we understand how frustrating that can be. We aim to make each visit as efficient as possible, so your comments are important to us as we work to improve. If you'd like to discuss this further or if there's anything we can do to address your concerns, please feel free to reach out to Jimmy, our Service Manager, at cbtservice@vtaig.com.

October 15, 2024

Finish the work I had to schedule, but no one seems to know how to use CarPlay little frustrating More

by KEOGHSTEVENS12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent
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Oct 15, 2024 -

Camelback Toyota responded

Thanks for the feedback, Keogh! We’re glad to hear you finished your work. We understand the frustration with CarPlay and are continuously working to improve our support. Your experience is valuable to us, and we appreciate your patience!

October 15, 2024

Brandon Latour came to me and pointed to berate me as a customer for not signing the deal. He unleashed at me all personal insults of how I visited the dealership 3x and never purchased a car and how I am More

by josydds
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jesse Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Latour
1.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Silva
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : leslie , 5 stars
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Oct 16, 2024 -

Camelback Toyota responded

It’s unacceptable for anyone to be treated in such a manner, and we take your concerns seriously. We want to assure you that we prioritize a respectful and compassionate environment for all our customers, and your feedback will be used to address this situation appropriately. If you’d like to discuss this matter further, please reach out to Katrina Coscarelli, our Client Relations Director, at kcoscarelli@camelbacktoyota.com.

October 14, 2024

Paloma was very helpful. But I am not happy with finance department. I was informed that my payment would be approximately $717. When I opened the sales agreement it states $ More

by glfhookred
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paloma Galvez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Miguel Silva
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October 14, 2024

The environment was good. Every one was helpful. I was greeted with smiles and a people were in a good mood. I got assistance right away and on time for my appointment. Overal More

by SHINE.BLANCA.SHINE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
service department
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Oct 15, 2024 -

Camelback Toyota responded

We're thrilled to hear you had such a positive experience with our team. Creating a welcoming atmosphere is a top priority for us, and your feedback truly brightens our day. We look forward to seeing you again soon!

October 14, 2024

Everything was so easy and Michelle was super helpful about everything. Will definitely only go here to service my car More

by michaelmabborang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
michelle from service
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Oct 15, 2024 -

Camelback Toyota responded

Thanks for the fantastic review, Michael! We're thrilled to hear that Michelle provided you with such great support. We look forward to seeing you again for your car service needs!

October 14, 2024

I been going to a Toyota on Camelback sense it was Fan Toyota. I have Always got spot on service More

by JDGOOD90178
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Nguyen
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Oct 15, 2024 -

Camelback Toyota responded

Thanks for your amazing feedback! We're thrilled to hear that you've consistently received great service since the Fan Toyota days. Your loyalty means a lot to us, and we look forward to continuing to provide you with top-notch service!

October 14, 2024

Excellent service, the young man that helped me very helpfull, also he speaks Spanish , Loved it More

by AMEZCUA0821
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luis Silva
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 15, 2024 -

Camelback Toyota responded

We're thrilled to hear about your excellent experience! Our team is dedicated to providing helpful service, and we're glad our bilingual staff made a positive impact. Thank you for your kind words!

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